Health Care Assistant in Preston

Please note, this is not a sponsored role and the practice is unable to provide visa sponsorship. Applicants must already have the legal right to work and reside in the UK.

We are looking for an enthusiastic and dependable Healthcare Assistant (HCA) to join our friendly team at Clayton Brook Surgery, working 24 hours per week (ideally Monday, Wednesday & Friday). In addition to this, the successful candidate will also provide 13.5 hours per week supporting our medical coordinator (Med Co) work, bringing the role to a full-time position. The successful candidate will occasionally be required to work at our partner practice, Moss Side Medical Centre in Leyland, and therefore mobility and flexibility across sites is essential.

The successful candidate will play a key role in supporting our clinical team to deliver high-quality, patient-centred care. You will assist with health checks, phlebotomy, ECGs, long-term condition monitoring, vaccination support, and health promotion activities. Experience working within General Practice is essential, and confidence using EMIS Web would be an advantage. This role offers the opportunity to contribute directly to improving patient outcomes, supporting our QOF and Long-Term Conditions (LTC) LES targets, and making a real difference within the local community.

We offer a supportive and welcoming environment, with opportunities for ongoing training and professional development.

Main duties of the job

• The Healthcare Assistant (HCA) will support the clinical team in delivering high-quality, patient-centred care across both sites.
• Duties include undertaking routine observations such as blood pressure, pulse, temperature, height, weight, and BMI; performing phlebotomy and ECGs; conducting urinalysis; and assisting in long-term condition (LTC) reviews including frailty, respiratory, cardiovascular, diabetes, and hypertension.
• The post holder will record key QOF indicators such as smoking status, alcohol intake, BMI, and blood pressure, assist with flu and B12 injections, and carry out NHS Health Checks, frailty assessments, and lifestyle screening.
• They will also provide basic wound care (if trained), deliver health promotion advice, and encourage patients to engage in self-care and prevention.
• The HCA will ensure accurate clinical coding in EMIS Web, maintain infection control and CQC standards, and support QOF/LES achievement through accurate documentation.
• The role requires teamwork, flexibility, and commitment to continuous learning through meetings, audits, and mandatory training.

About us

Clayton Brook Surgery is a long-established GP practice based in Clayton Brook and works closely with a partner practice Moss Side Medical Centre in Leyland, working together to provide high-quality, patient-centred healthcare to our local community. Clayton Brook Surgery and Moss Side Medical Centre have a great cohesive team ethic and working environments.

We have GP Partners, Salaried GPs, 1 Advanced Nurse Practitioner, Practice Nurse, Nurse Associate, HCA, Medicines Co-ordinator, a Business Manager, Practice Manager and an Operations Manager and a team of Receptionist / Administrators. We are also Training Practices with our Partners being GP Trainers / Educators.

Our practices are proud to combine traditional family medicine with a modern, proactive approach to healthcare delivery. We actively participate in local and national initiatives including Long-Term Conditions (LTC) LES, QOF, and health promotion programmes focused on frailty, respiratory care, cardiovascular health, and prevention.

We value teamwork, compassion, and continuous improvement, and we are committed to supporting professional development for all staff. We strive to create a welcoming, inclusive environment for both patients and colleagues, ensuring that every member of our team feels supported and valued.

Job responsibilities

• You will be passionate about maintaining high quality and effective customer/patient services.
• You will require excellent communication skills and must be able to work under pressure.
• You will be required to cover holidays and sickness at short notice and be as flexible as possible.

Main duties of the job:

• Health Checks
• ECG recording
• Blood Pressure Monitoring
• Supporting patients with Long Term Conditions
• Weight Management
• Pre Diabetic checks
• Processing and management of laboratory samples requested by GPs/Nurses
• Vaccine/Cold chain storage, monitoring and recording
• Surgical equipment and vaccine re-stocking and stock rotation
• Ordering of clinical stock and re-stocking consulting rooms
• Preparing and maintaining environments and equipment before, during and after patient care interventions including assisting GPs during the performance of minor operations
• Assisting in the assessment and surveillance of patients health and well-being
• Assisting with the collection and collation of data on needs related to health and well-being
• Administering of: Influenza, Shingles, Pneumococcal, RSV and B12 injection under the supervision of the Practice Nurse in accordance with practice protocol and Patient Specific Directive

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

• Apply Practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Qualifications

• Experience working within General Practice
• Use of EMIS Web
• Good understanding of quality and performance frameworks such as QOF, Long-Term Conditions (LTC) LES, and other locally commissioned Enhanced Services.

Experience

• Ability to provide quality care.
• Good interpersonal and communication skills.
• Good organisational skills.
• Good team working skills.
• Effective time management skills.
• Ability to work independently following verbal or written instructions.
• Adaptable to change.
• Well motivated and flexible to adapt to the Practices developmental needs.
• Willing to work across 2 sites.
• Interest in continuous quality improvement and training others.

Qualifications

• GCSE grade A to C in English and Maths.
• Level 2 Diploma in Health and Social Care (or equivalent).
• Care Certificate: Skills for Care, Skills for Health and Health Education England.
• Demonstrable Competency in Chronic Disease Reviews.
• Qualified in Phlebotomy.
• Qualified to administer flu, B12, RSV, Shingles and other vaccinations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.