Assistant Floor Manager in Slough

Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone. As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world.

Careers at Clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you're seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you!

We are proud to be certified as a Great Place to Work, and recognised as a UK Best Workplace 2025 and 2026 which reflects our commitment to creating an amazing work environment.

At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That's why we're dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, we'd love to hear from you!

SUMMARY OF POSITION

This is an exciting opportunity to be part of the Soho team and play a key role in establishing the floor operation and infrastructure. As Assistant Floor Manager you'll support the Floor Manager to orchestrate seamless planning, recruitment, and execution for this fresh Clays location. You will work with the General Manager to implement the Clays service system and develop the standards of the location and the team.

In this role, you will supervise a team of approximately 15 floor colleagues to drive colleague development to ensure the company achieves its succession planning goals through the Clayers Academy. You will disrupt the normal attitude to the casual environment and provide unrivalled service and delivery in the competitive socialising environment, elevating the standards of everything we do.

DUTIES & RESPONSIBILITIES

• Operational Management: Oversee daily floor operations to ensure smooth and efficient service.
• Implement Clays standard operating procedures for floor colleagues.
• Ensure compliance with health, safety, and hygiene regulations.
• Maintain front-of-house equipment and utensils, ensuring they are in good working order.
• Execute the service and game delivery in accordance with Clays operations playbook.
• Coordinate with bar and kitchen departments to ensure optimal performance.

Guest Experience: Ensure that all food and drinks are served and presented to the highest standard. Relentlessly strive to achieve the continuous Clays steps of service wheel. Monitor guest feedback and make adjustments in service as needed. Interact with Clayer colleagues to gain feedback and ensure guest satisfaction. Address and resolve any guest complaints or issues promptly and effectively. Maintain a focus on providing exceptional game, food & beverage experiences for all guests.

Financial Management: Support the management of departmental budgets, including labour and F&B and consumable costs. Monitor and control inventory, minimising waste and managing stock levels. Implement cost control measures without compromising on quality.

Marketing and Promotion: Collaborate with the marketing team to develop and promote special menus and events. Assist in content creation for promotional materials, including social media. Participate in marketing initiatives to increase the visibility and reputation of Clays.

Administrative Duties: Ensure compliance with all legal and regulatory requirements. Prepare and submit required reports promptly. Manage floor documentation, including recipes, training materials, and safety procedures.

SKILLS, DESIRED QUALIFICATIONS & ATTRIBUTES

• 1 year of experience in a similar very high volume pre-booked business position is desirable.
• Always looking for opportunities to improve your knowledge and abilities.
• Passionate about hospitality and creating amazing experiences.
• A keen eye for detail with excellent written and verbal communication skills.
• Ability to build lasting relationships with colleagues and clients.
• Take initiative, solve problems calmly, and work well under pressure.
• Be a mentor, a proven high-performing people manager with a track record of developing talent.

WHAT YOU'LL GET IN RETURN

• Competitive Salary: A base salary of £31,000 with on target earnings of £40,000.
• Holiday: 32 working days holiday pro rata each year, including bank holidays.
• Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods.
• Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments.
• Career Growth: Advance your career with Clayers Academy, our online learning platform.
• Celebration Day: An additional paid day off each year to celebrate something meaningful to you.
• Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service.
• Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions.
• Volunteer Day: A paid day off annually to give back to your local community.
• Birthday Gift: Choose a special gift to celebrate your birthday.
• Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us.
• Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme.
• Meals Provided: Free meals for colleagues working operational shifts.