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- Tasks: Be the energetic host guiding guests through an unforgettable clay shooting experience.
- Company: Clays is a vibrant indoor clay shooting venue and cocktail bar, perfect for fun-filled experiences.
- Benefits: Enjoy 32 days holiday, 50% off food, health care cash plan, and career growth opportunities.
- Why this job: Join a diverse team dedicated to creating amazing experiences and making a positive impact.
- Qualifications: Hospitality experience preferred; passion for service and strong communication skills are essential.
- Other info: Free meals during shifts and a special birthday gift await you!
Clays Birmingham, England, United Kingdom
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Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city, making this exhilarating sport safe, fun, and accessible for everyone. Whether you\\\’re seeking an adrenaline-packed day with friends or a lively evening with colleagues, Clays is the perfect spot for unforgettable, fun-filled experiences.
As we grow, Clays is opening new venues beyond London and across the UK. This is your chance to help shape the future of Clays as we bring our signature excitement, energy, and unforgettable experiences to new cities. We\\\’re looking for passionate individuals to join us on this exciting journey as we grow our brand and create unique, memorable events for our guests.
Careers at Clays are loaded with possibilities. As we grow our brand, we are dedicated to the growth of our team. We offer opportunities for personal development and top-level training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you\\\’re seeking a workplace that values integrity, fun, and teamwork, Clays might be the place for you!
Values
At Clays, our venues are for everyone, and so is our workplace. We celebrate diversity and strive to create an inclusive culture. If you\\\’re passionate about making a positive impact, we’d love to hear from you!
- SAFE – Safety first. It\\’s our responsibility to protect our people, our guests, and our business. We make decisions that create an environment where everyone feels safe, respected, and supported.
- AMAZING EXPERIENCE – We deliver an amazing experience by going above and beyond what\\\’s expected, obsessing over detail, making thoughtfulness a priority, and ensuring every guest and colleague feels seen, valued, and truly celebrated.
- LASTING – Lasting means creating impact that goes beyond the moment. At Clays, the choices we make must meaningfully contribute to a lasting impression, for our guests, our people, our planet, and our brand.
Overview
Clays floor teams are collaborative, consisting of a group of highly skilled individuals who are heavily cross trained. Here at Clays, we offer a unique experience and a unique role and requirements; this is where our Shoot Captains come in. You will bring the Clays experience to life for our guests, running a section of our gaming pegs and guiding multiple groups throughout the operation. You will be a confident, energetic host who drives guest engagement and ensures a smooth journey from arrival to departure.
As a Shoot Captain, you should be able to develop a rapport with guests, introduce the game, set guests up on the system, and demonstrate how to use our Food & Beverage kiosks. You will support guests with placing food and drinks orders, follow the 12 steps of service, manage bookings, coordinate with the bar and kitchen for timely delivery, and look after guests in your section.
Responsibilities
- You will be highly competent with our booking system
- On occasion you may run the reception and bookings for the service
- You will support the events team with group reservations
- You will be crucial to the smooth success of our corporate events
- Handle face to face customer enquiries as well as telephone and email queries in a polite, professional manner
- When running a section of gaming pegs you will be required to deliver the full 12 steps of the game and Food & Beverage service
- You will serve food and beverage in a professional manner, ensuring a high level of customer service
- Able to flex your skills across our multiple front of house roles
Qualifications
- Host or hospitality reception / bookings management preferred but not essential
- Previous food and beverage service experience, restaurant or bar
- Always looking for opportunities to improve your knowledge and abilities
- Passionate about hospitality and creating amazing experiences
- A keen eye for detail with excellent written and verbal communication skills
- Ability to build lasting relationships with colleagues and clients
- Honest with strong moral principles
- Take initiative, can solve problems calmly and work well under pressure
- Someone who really enjoys interacting with people
- Love and engage with incredible food and beverage
Benefits
What you\\’ll get in return. This role offers a competitive base salary of £12.35 per hour plus weekly Tronc service charge distribution. In addition, the following benefits are available:
- Holiday: 32 working days’ holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service.
- Colleague Discounts: 50% off during off-peak periods and 25% off during peak periods for you, your friends, and family.
- Paid Breaks
- Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP.
- Career Growth: Access Clays Academy, online learning, and growth opportunities, with qualifications funded by Clays.
- Celebration Day: An additional paid day off each year to celebrate something meaningful to you.
- Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service.
- Employee Assistance: 24/7 support and up to 8 counselling sessions through our Employee Assistance Programme.
- Volunteer Day: A paid day off annually to give back to your local community.
- Birthday Gift: A special gift to celebrate your birthday.
- Pension Scheme: Non-contributory with a minimum 3% employer and 5% employee contribution.
- Recognition and Incentives: Shooting Stars programme.
- Hospitality Discounts: Exclusive discounts via Hospitality Rewards.
- Meals Provided: Free meals for colleagues working operational shifts.
- Plus, we’re Great Place to Work certified.
We’re committed to creating an outstanding work environment and offering excellent training opportunities and development.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Food and Beverage Services, Hospitality, and Restaurants
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Shoot Captain -Host/Waiter employer: Clays
Contact Detail:
Clays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shoot Captain -Host/Waiter
✨Tip Number 1
Familiarise yourself with Clays' unique offerings and values. Understanding their commitment to safety, amazing experiences, and lasting impressions will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your passion for hospitality by sharing personal stories or experiences that highlight your ability to create memorable moments for guests. This will demonstrate your fit for the vibrant culture at Clays.
✨Tip Number 3
Network with current employees or attend events at Clays if possible. Building connections can provide insights into the company culture and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 4
Prepare to discuss how you handle pressure and solve problems in a fast-paced environment. As a Shoot Captain, you'll need to demonstrate your ability to manage multiple tasks while ensuring a smooth experience for guests.
We think you need these skills to ace Shoot Captain -Host/Waiter
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Shoot Captain - Host/Waiter position at Clays. Understand the responsibilities and qualifications required, and think about how your experience aligns with them.
Tailor Your CV: Customise your CV to highlight relevant experience in hospitality, food and beverage service, or any previous roles that demonstrate your ability to engage with guests and manage bookings effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Clays' values. Mention specific experiences where you created memorable guest experiences or worked well under pressure.
Showcase Your Communication Skills: In your application, emphasise your written and verbal communication skills. Provide examples of how you've successfully interacted with customers or colleagues in past roles, as this is crucial for the Shoot Captain position.
How to prepare for a job interview at Clays
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Clays values individuals who are passionate about creating amazing experiences, so share any relevant stories or experiences that highlight your love for engaging with guests.
✨Demonstrate Your Communication Skills
As a Shoot Captain, you'll need to communicate effectively with both guests and team members. Practice clear and confident communication during the interview, and be prepared to discuss how you've successfully handled customer inquiries in the past.
✨Highlight Your Problem-Solving Abilities
Clays is looking for someone who can remain calm under pressure and solve problems efficiently. Be ready to provide examples of challenging situations you've faced in previous roles and how you resolved them, showcasing your initiative and resourcefulness.
✨Familiarise Yourself with the Role
Before the interview, take some time to understand the responsibilities of a Shoot Captain. Familiarise yourself with the 12 steps of service and think about how you would engage guests throughout their experience. This will show your commitment and readiness for the role.