At a Glance
- Tasks: Be the life of the party as a Shoot Captain, guiding guests through an unforgettable clay shooting experience.
- Company: Join Clays, the ultimate indoor clay shooting and cocktail bar, expanding in Birmingham!
- Benefits: Enjoy 32 days holiday, generous discounts, paid breaks, and career growth opportunities.
- Other info: Join a certified Great Place to Work and make lasting memories with guests!
- Why this job: Be part of a fun-loving team in a vibrant workplace that values diversity and personal development.
- Qualifications: Previous hospitality experience is a plus, but passion for creating amazing experiences is key!
SUMMARY OF POSITION
Clays floor teams are collaborative, consisting of a group of highly skilled individuals who are heavily cross‑trained. As a Shoot Captain you will be the soul of our competitive socialising experience, bringing the Clays experience to life for guests.
You will run a section of our gaming pegs and control the guests’ entire journey for multiple groups throughout the operation. Previous hosting and serving experience will help you in this role. You will introduce the game, set guests up on the system, and guide them through our 12‑step service, including food & beverage kiosk use and orders.
You will manage our booking system and coordinate with the bar and kitchen to ensure timely delivery of food and drinks to all tables in your section. As a critical front‑of‑house team member, you will enhance guest experience, give hints and recommendations, and build rapport so guests leave with a smile and return again.
DUTIES & RESPONSIBILITIES
- Highly competent with our booking system
- On occasion run the reception and bookings for the service
- Support the events team with group reservations
- Play a crucial role in the smooth success of our corporate events
- Handle face‑to‑face customer enquiries as well as telephone and email queries in a polite, professional manner.
- Deliver the full 12 steps of the game and food & beverage service when running a section of gaming pegs
- Serve food and beverages in a professional manner, ensuring a high level of customer service
- Able to flex your skills across our multiple front‑of‑house roles
SKILLS, DESIRED QUALIFICATIONS & ATTRIBUTES
- Host or hospitality reception / bookings management preferred but not essential
- Previous food and beverage service experience, restaurant or bar
- Always looking for opportunities to improve your knowledge and abilities
- Passionate about hospitality and creating amazing experiences
- Excellent written and verbal communication skills, keen eye for detail
- Ability to build lasting relationships with colleagues and clients
- Honest with strong moral principles
- Take initiative, solve problems calmly and work well under pressure
- Enjoy interacting with people
- Love and engage with incredible food and beverage
WHAT YOU’LL GET IN RETURN
Competitive base salary £13.33 per hour plus weekly Tronc service charge distribution.
- Holiday: 32 working days’ holiday pro‑rata each year, including bank holidays, increasing up to a maximum of 36 days.
- Colleague discounts: 50% off during off‑peak periods and 25% during peak periods for you, friends and family.
- Paid breaks: you’re compensated for your breaks.
- Health care cash plan: up to £995 for reclaimable appointments & treatments, plus access to a virtual GP.
- Career growth: advance your career with Clayers Academy, learn globally recognised qualifications funded by Clays.
- Celebration day: an additional paid day off each year to celebrate something meaningful.
- Parental leave: market‑leading policies with 13 weeks at 100% pay for maternity, adoption, paternity and partner leave after 12 months of service.
- Employee assistance: access a 24/7 support service and up to 8 counselling sessions through the Employee Assistance Programme.
- Volunteer day: a paid day off annually to give back to your local community.
- Birthday gift: choose a special gift to celebrate your birthday.
- Pension scheme: join our non‑contributory pension scheme with a minimum 3% contribution from us and 5% from you.
- Recognition and incentives: enjoy team recognition and rewards through our Shooting Stars programme.
- Hospitality discounts: access exclusive discounts via Hospitality Rewards.
- Meals provided: free meals for colleagues working operational shifts.
Shoot Captain -Host/Waiter employer: Clays
At Clays, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture in the heart of Birmingham. Our commitment to employee growth is evident through our Clayers Academy, providing top-notch training and career advancement opportunities, while our recognition as one of the UK’s Best Workplaces highlights our dedication to integrity, fun, and teamwork. Join us to be part of a dynamic team that values your individuality and fosters a supportive environment where you can thrive and create unforgettable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Shoot Captain -Host/Waiter
✨Tip Number 1
Familiarise yourself with Clays' unique offerings and values. Understanding their commitment to safety, amazing experiences, and lasting impressions will help you align your approach during interviews and interactions.
✨Tip Number 2
Showcase your personality! As a Shoot Captain, having a big personality and positive energy is crucial. Be prepared to demonstrate your enthusiasm and ability to engage with guests during any informal meet-ups or networking events.
✨Tip Number 3
Network within the hospitality community in Birmingham. Attend local events or join online groups where you can connect with current employees or others in the industry. This could give you insights into the company culture and potentially lead to referrals.
✨Tip Number 4
Prepare to discuss your previous experience in hosting or serving roles. Think of specific examples where you enhanced a guest's experience or handled challenges effectively, as these stories will resonate well with the hiring team at Clays.
We think you need these skills to ace Shoot Captain -Host/Waiter
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Shoot Captain. Familiarise yourself with the key duties mentioned in the job description, such as managing guest experiences and ensuring high levels of service.
Tailor Your CV:Highlight any relevant experience in hospitality, food and beverage service, or customer interaction. Use specific examples that demonstrate your ability to create amazing experiences and build rapport with guests.
Craft a Compelling Cover Letter:In your cover letter, express your passion for hospitality and your enthusiasm for joining Clays. Mention how your personality aligns with their values and how you can contribute to creating unforgettable experiences for guests.
Showcase Your Personality:Since Clays is looking for exuberant individuals with big personalities, let your unique character shine through in your application. Use a friendly and engaging tone to convey your excitement about the role and the company.
How to prepare for a job interview at Clays
✨Show Your Personality
As a Shoot Captain, your personality is key! Be sure to showcase your exuberance and positive energy during the interview. Share examples of how you've created fun experiences in previous roles, as this aligns perfectly with Clays' vibrant atmosphere.
✨Understand the Clays Experience
Familiarise yourself with what makes Clays unique. Research their offerings, values, and the overall guest experience they aim to provide. This knowledge will help you demonstrate your passion for the role and how you can contribute to enhancing the guest journey.
✨Highlight Your Customer Service Skills
Customer service is at the heart of this role. Prepare to discuss your previous experiences in hospitality, focusing on how you've gone above and beyond to ensure guests leave with a smile. Use specific examples to illustrate your ability to build rapport and handle challenges.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This shows your genuine interest in the role and the company. Consider asking about the training provided through Clayers Academy or how the team collaborates to create memorable experiences for guests.
