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- Tasks: Deliver exceptional guest experiences and manage reservations with a friendly approach.
- Company: Join Clays, the ultimate indoor clay shooting and cocktail bar experience.
- Benefits: Competitive pay, generous holiday, and opportunities for personal development.
- Other info: Dynamic environment with a focus on teamwork and employee development.
- Why this job: Be part of a fun, inclusive team that values creativity and growth.
- Qualifications: Customer service experience and strong communication skills are preferred.
The predicted salary is between 28000 - 32000 £ per year.
Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone. As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world.
Careers at Clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you're seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you!
We have been named one of the UK’s Best Workplaces 2025 & 2026 by Great Place To Work UK! We are all about creating an awesome place to work, with plenty of fun, growth, and top-notch vibes.
At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, we’d love to hear from you!
And of course, we’re looking for someone who embodies our Clays values:
- SAFE - Is it safe? Safety first. It’s our responsibility to protect our people, our guests, and our business.
- AMAZING EXPERIENCE - Will it deliver an amazing experience? We deliver an amazing experience by going above and beyond what's expected.
- LASTING - Will it leave a lasting impression? Lasting means creating impact that goes beyond the moment.
As a Guest Relations Assistant, you will be at the forefront of delivering an exceptional guest experience, providing a warm, seamless, and professional service from first impression through to departure and feedback. You will support the reservations function by assisting with guest arrivals, in-venue interactions, and the wider group reservations process.
Your role will include but may not be limited to the following responsibilities:
- Guest Experience & Communication: Welcome guests, manage arrivals efficiently, and ensure a smooth check-in process.
- Phones & Inbox: Answer incoming calls and assist with reservations and guest queries.
- Guest Interaction: Act as a knowledgeable and approachable point of contact for guests.
- Issue Resolution: Handle guest queries and minor complaints confidently.
- Reservations & Systems Support: Observe booking flows and patterns.
- Operations Support: Oversee the day-to-day running of the cloakroom.
- Daily Preparation: Assist with guest journey preparation.
- Event & Service Support: Provide hands-on support during busy services and events.
Skills, Desired Qualifications & Attributes:
- Previous experience in a customer-facing or hospitality role preferred.
- Strong communication skills, both written and verbal.
- Excellent attention to detail and organisational skills.
- Comfortable using reservation and CRM systems.
- Ability to multitask and remain calm under pressure.
- Polite, approachable, and guest-focused.
- Reliable, punctual, and flexible with working hours.
- A team player who builds positive relationships with colleagues.
We value our colleagues greatly and want everyone to feel rewarded. Our great benefits include a competitive base pay rate of £13.33 per hour plus weekly service charge paid as Tronc averaging £2 - £4.50 per hour. Holiday: 32 working days holiday pro rata each year.
Guest Relations Assistant employer: Clays
Contact Detail:
Clays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Assistant
✨Tip Number 1
Get to know Clays! Before your interview, dive into their vibe and values. Understanding their commitment to safety, amazing experiences, and lasting impressions will help you connect with the team and show you're a perfect fit.
✨Tip Number 2
Practice your people skills! As a Guest Relations Assistant, you'll be the friendly face of Clays. Role-play common guest scenarios with a mate to boost your confidence in handling queries and complaints like a pro.
✨Tip Number 3
Show off your flexibility! Clays values reliability and adaptability, so be ready to discuss how you've juggled multiple tasks or adapted to changes in previous roles. It’ll highlight your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Guest Relations Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you tick, especially if it relates to creating amazing experiences for guests.
Tailor Your Application: Make sure to tailor your application to the Guest Relations Assistant role. Highlight your relevant experience in customer service or hospitality, and don’t forget to mention any specific skills that align with our values, like attention to detail and teamwork.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for Clays!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we love seeing applications come directly from our future team members!
How to prepare for a job interview at Clays
✨Know the Company Inside Out
Before your interview, take some time to research Clays and its unique offerings. Understand their values, especially around safety, amazing experiences, and lasting impressions. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Guest Relations Assistant, strong communication is key. Practice articulating your thoughts clearly and confidently. During the interview, be sure to demonstrate your friendly and professional manner, as this is crucial for making a great first impression on guests.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific guest situations or complaints. Think of examples from your past experiences where you resolved issues effectively. This will showcase your problem-solving skills and ability to remain calm under pressure, which are essential for this role.
✨Emphasise Teamwork and Flexibility
Clays values a collaborative environment, so be ready to discuss how you work well in a team. Share examples of how you've contributed to a positive workplace culture and your willingness to adapt to different situations, including working flexible hours. This will highlight your fit within their vibrant team.