Front of House Team Member - Shoot Captain

Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar. We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone. As we expand locally and globally, we are excited to share our love for British charm and competitive gaming with the world.

Careers at Clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you’re seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you.

We’ve been named one of the UK’s Best Workplaces for 2025 by Great Place To Work UK. We’re about creating an awesome place to work, with plenty of fun, growth, and top-notch vibes.

At Clays, our venues are for everyone, and so is our workplace. We celebrate and nurture diversity within our team and are dedicated to creating an inclusive culture. If you’re passionate about making a positive impact, we’d love to hear from you.

What we value is captured in our key questions that guide everything we do:

• SAFE – Safety first. We protect our people, guests, and business to create an environment where everyone feels safe, respected, and supported.
• AMAZING EXPERIENCE – We deliver an amazing experience by going above and beyond, obsessing over detail, and ensuring every guest and colleague feels seen, valued, and celebrated.
• LASTING – Lasting means creating impact that goes beyond the moment, contributing to a lasting impression for guests, people, the planet, and the brand.

Clays floor teams are collaborative and cross-trained. We offer a unique experience and therefore a unique role and requirements. This is where our Shoot Captains come in. Our Shoot Captains are the soul of our competitive socialising experience. You will bring the Clays experience to life for our guests. We seek exuberant individuals with big personalities who bring fun and positive energy to the atmosphere. You will run a section of our gaming pegs and oversee the guest journey for multiple groups. Previous hosting and serving experience is helpful.

You will introduce the game, set guests up on the system, and show them how to use our Food & Beverage kiosks, supporting them with placing food and drink orders. You will ensure guests are looked after with our 12 steps of service, manage the bookings journey, and actively engage in serving duties, coordinating with the bar and kitchen to ensure timely delivery of food and beverages to all tables in your section. You will be responsible for ensuring service is efficiently provided to all gaming pegs in your section. You will be a key member of the front-of-house team, always seeking opportunities to enhance the guest experience with tips, recommendations, and encouraging engagement with the game. You should develop rapport with guests throughout their experience, ensuring they leave with a smile and look forward to returning.

Duties & Responsibilities

• Be highly competent with our booking system
• Occasionally run reception and bookings for the service
• Support the events team with group reservations
• Contribute to the smooth execution of corporate events
• Handle face-to-face, telephone, and email enquiries in a polite, professional manner
• Lead the full 12 steps of the game and Food & Beverage service when running a section
• Flex skills across multiple front-of-house roles

Skills, Desired Qualifications & Attributes

• Host or hospitality reception / bookings management preferred but not essential
• Previous food and beverage service experience in a restaurant or bar
• Continuous learner with a desire to improve knowledge and abilities
• Passionate about hospitality and creating amazing experiences
• Keen eye for detail with excellent written and verbal communication
• Ability to build lasting relationships with colleagues and clients
• Honest with strong moral principles
• Take initiative, solve problems calmly, and work well under pressure
• Enjoy interacting with people
• Love for food and beverage

What You’ll Get In Return

• Competitive base salary £12.50 per hour plus weekly Tronc service charge distribution.
• Holiday: 32 working days’ holiday pro rata each year, increasing to 36 days with length of service
• Colleague Discounts: 50% off off-peak and 25% during peak for you, friends, and family
• Health Care Cash Plan: Reclaimable appointments & treatments up to £995 and Virtual GP access
• Career Growth: Clays Academy online learning and opportunities for growth with funded qualifications
• Celebration Day: An additional paid day off each year
• Parental Leave: 13 weeks at 100% pay after 12 months of service
• Employee Assistance: 24/7 support and up to 8 counselling sessions
• Volunteer Day: A paid day off annually to give back to the community
• Birthday Gift: A special gift for your birthday
• Pension Scheme: Non-contributory pension with 3% employer and 5% employee contributions
• Recognition and Incentives: Shooting Stars programme
• Hospitality Discounts: Exclusive discounts via Hospitality Rewards
• Meals Provided: Free meals for colleagues on operational shifts

Plus, we’re certified as a Great Place to Work, reflecting our commitment to creating an outstanding work environment. You will be part of a growing brand, business, and an exciting adventure with excellent training opportunities and investment in your personal development.