At a Glance
- Tasks: Deliver exceptional guest experiences and manage reservations at our vibrant Soho venue.
- Company: Join Clays, where we combine clay shooting with a cocktail bar for unforgettable experiences.
- Benefits: Competitive pay, generous holiday, health care plan, and career growth opportunities.
- Other info: Enjoy a supportive team environment with exciting perks and recognition.
- Why this job: Be the friendly face that makes every guest's visit memorable and enjoyable.
- Qualifications: Customer service experience and strong communication skills are preferred.
The predicted salary is between 15 - 17 £ per hour.
Clays offers an indoor clay shooting experience combined with a cocktail bar, delivering a safe, fun, and accessible British clay shooting experience for all guests.
Clays Values
- Safe: Safety is paramount; we protect our people, guests, and business.
- Amazing Experience: We deliver quality experiences, obsessing over detail and ensuring every guest and colleague feels valued.
- Lasting: We create lasting impact for guests, people, the planet, and our brand.
Summary of Position
Guest Relations Assistant – a frontline role delivering an exceptional guest experience from arrival through departure, supporting reservations, and assisting with group booking processes at our Soho venue.
Duties & Responsibilities
- Guest Experience & Communication
- Guest Check‑In & Arrivals: welcome guests, manage arrivals efficiently, and ensure a smooth check‑in process.
- Phones & Inbox: answer calls, assist with reservations and guest queries, and support inbox management.
- Guest Interaction: act as a knowledgeable and approachable point of contact for guests.
- Issue Resolution: handle guest queries and minor complaints, escalating when necessary.
- Reservations & Systems Support
- SevenRooms Management: observe booking flows, identify optimisation opportunities.
- Reservations Assistance: support booking management, including amendments and confirmations, ensuring the diary is up to date.
- Operations Support
- Cloakroom Management: oversee day‑to‑day cloakroom operations, storing items securely and returning them efficiently.
- Daily Preparation: assist with guest journey preparation (wristbands, gaming coins, QR codes, etc.).
- Event & Service Support: provide hands‑on support during busy services and events, especially during guest arrivals and peak times.
- Soho Support: assist with venue‑specific tasks such as lost property handling and general guest logistics.
- Issue Resolution: respond to guest complaints or feedback through the 125 system alongside operations teams.
Skills, Desired Qualifications & Attributes
- Previous customer‑facing or hospitality experience preferred.
- Strong verbal and written communication skills with a friendly, professional manner.
- Excellent attention to detail and organisational skills.
- Comfortable using reservation and CRM systems (e.g., SevenRooms, Salesforce, 125 Feedback).
- Ability to multitask and remain calm under pressure in a fast‑paced environment.
- Polite, approachable, and guest‑focused with a passion for delivering amazing experiences.
- Reliable, punctual, and flexible with working hours, including evenings and weekends.
- A team player who builds positive relationships with colleagues and contributes to a supportive working environment.
What You'll Get in Return
- Competitive base pay rate of £13.33 per hour.
- Weekly service charge paid as Tronc.
- 32 working days holiday pro‑rata each year, increasing to a maximum of 36 days.
- Colleague discounts: 50% off during off‑peak and 25% during peak periods.
- Health Care Cash Plan: up to £995 for reclaimable appointments & treatments, plus access to a Virtual GP.
- Career Growth: access to Clayers Academy and globally recognised qualifications.
- Celebration Day: one additional paid day off each year.
- Parental Leave: market‑leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service.
- Employee Assistance: 24/7 support service and up to 8 counselling sessions.
- Volunteer Day: one paid day off annually for community work.
- Birthday Gift: choose a special gift to celebrate your birthday.
- Non‑contributory pension scheme: 3% contribution from us, 5% from you.
- Recognition and Incentives: team recognition and rewards through the Shooting Stars programme.
- Hospitality Discounts: exclusive discounts via Hospitality Rewards.
- Meals Provided: free meals for colleagues working operational shifts.
Experience: Required
Employment: Full‑time
Salary: £15.33 – £17.83 hourly
Guest Relations Assistant in City of Westminster employer: Clays
Clays is an exceptional employer that prioritises safety and delivers amazing experiences for both guests and employees. With a vibrant work culture in the heart of Soho, team members enjoy competitive pay, generous holiday allowances, and extensive career growth opportunities through Clayers Academy. The supportive environment fosters positive relationships, ensuring every colleague feels valued and empowered to contribute to memorable guest interactions.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Relations Assistant in City of Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, check out Clays' social media and website. This will help you understand their values and give you a chance to show how you fit into their amazing experience vibe.
✨Tip Number 2
Practice your communication skills! As a Guest Relations Assistant, you'll need to be friendly and professional. Try role-playing with a friend or family member to get comfortable with common guest interactions and queries.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you handled guest complaints or tricky situations. This will demonstrate your ability to stay calm under pressure and deliver that amazing experience Clays is all about.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Clays team and delivering exceptional guest experiences right from the start.
We think you need these skills to ace Guest Relations Assistant in City of Westminster
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style and flair into your writing. Remember, we’re all about creating amazing experiences, so show us how you can contribute to that!
Tailor Your Application:Make sure to tailor your application specifically for the Guest Relations Assistant role. Highlight any relevant customer-facing or hospitality experience you have, and connect it back to the skills mentioned in the job description. This shows us you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise:While we love a good story, keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences. We appreciate attention to detail, so make sure your application is well-organised and free from typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Clays and what we stand for before you hit that submit button!
How to prepare for a job interview at Clays
✨Know the Company Inside Out
Before your interview, take some time to research Clays and their values. Understand their commitment to safety and delivering amazing experiences. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Guest Relations Assistant, your ability to interact positively with guests is crucial. Prepare examples from your past experiences where you’ve gone above and beyond to resolve issues or enhance a guest's experience. This will demonstrate your suitability for the role.
✨Practice Common Interview Questions
Anticipate questions related to handling guest complaints, managing reservations, and multitasking in a busy environment. Practising your responses will help you feel more confident and articulate during the interview, making it easier to convey your skills effectively.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. Being punctual shows respect for the interviewer's time and reflects your reliability—qualities that are essential for a role focused on guest relations.
