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- Tasks: Lead and manage teams to ensure smooth processing of customer orders and data.
- Company: Join a historic publishing company with over 200 years of experience.
- Benefits: Competitive salary, generous leave, pension scheme, and health support.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in people management and strong problem-solving abilities required.
- Other info: Flexible working hours and opportunities for career growth.
The predicted salary is between 25000 - 30000 £ per year.
As part of an ongoing internal restructure, we are looking for a proactive and highly motivated Customer Order Processing (COP) Manager to join our Business Systems team at our factory in Bungay. This is a key management role responsible for overseeing our Planning and Data Preparation teams to ensure a seamless, efficient, and high-quality workflow for all customer orders and data. You will ensure customer work is processed smoothly and on time, maximising production efficiency and supporting our factory teams to deliver outstanding service to our clients.
Working closely with colleagues across the business, you will manage, support and develop your team while continually improving processes, systems, and collaboration across departments. To be successful as a COP Manager, you will be an organised, people-focused leader with excellent decision-making skills, a passion for problem solving, and the ability to influence and build effective relationships across all areas of the business.
Role Responsibilities- Lead and manage the Planning and Data Preparation teams, ensuring smooth daily operations.
- Ensure customer orders and data are processed efficiently to enable timely production.
- Manage team structure, workloads, recruitment, training, development and succession planning.
- Handle team communications, performance reviews, one-to-ones, holiday and sickness management.
- Investigate and resolve quality issues, implementing training or process improvements where required.
- Foster a positive, inclusive, high-performance culture within the teams.
- Work closely with Customer Service, Sales, Production Control and wider business stakeholders to improve workflow and communication.
- Support automation and systems development initiatives, engaging with IT and project teams.
- Support system testing, process development and documentation of standard operating procedures.
- Provide regular KPI and performance reporting.
- Ensure compliance with business policies and relevant standards.
- Demonstrable people management experience, ideally within a fast-paced production, manufacturing, or operations environment.
- Experience managing different working patterns (shift, hybrid and part-time staff).
- Proven experience in workflow, process or systems management.
- Strong communication and influencing skills, with the ability to collaborate across multiple departments and stakeholders.
- Excellent problem-solving ability and confidence to make clear decisions under pressure.
- A proactive and adaptable approach, with the ability to flex to changing priorities.
- Strong IT capability, particularly Microsoft Excel and SharePoint.
- A professional, personable leadership style with the ability to motivate, engage and inspire teams.
- Competitive Salary
- Contributory Pension
- Company Sick Pay
- 26 Days Annual Leave + Bank Holidays
- Life Assurance
- Cycle Scheme
- Free Onsite Car Parking (Subject to Availability)
- Health & Wellbeing Support
Working Hours: 8:30am – 5pm with 1 hour for lunch. Some flexibility will be required occasionally to meet business needs.
Pay: £30,000 - £35,000 per year.
About Us: We have been operating for over 200 years, producing some of the most well-known and best-selling books in the UK, providing an invaluable service to a range of publishing clients and in turn, bringing you and your family the books you love to read. With over 800 employees based on the Norfolk/Suffolk border, we supply over 150 million books per year. Through our union with Elcograf since May 2018, we continue to have a strong and exciting future ahead of us and look forward to welcoming you to the company.
Please note, due to the location of our factory, it would be preferable if you have your own transport.
Location: Bungay, Suffolk
Send your CV to recruitment@clays.co.uk today!
Job Type: Full-time
Customer Order Processing Manager in Bungay employer: Clays
Contact Detail:
Clays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Order Processing Manager in Bungay
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for getting your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Be ready to discuss how your leadership style aligns with their goals, especially around teamwork and efficiency.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Share specific examples of how you've tackled challenges in previous roles, particularly in managing teams and improving processes.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Customer Order Processing Manager in Bungay
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Order Processing Manager role. Highlight your people management experience and any relevant achievements in workflow or process management.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams, improved processes, or solved problems in previous positions. Make it personal and engaging!
Showcase Your Communication Skills: Since this role involves collaboration across multiple departments, emphasise your strong communication and influencing skills. Mention any experiences where you successfully worked with different teams to achieve a common goal.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Clays
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Customer Order Processing Manager. Familiarise yourself with the key responsibilities mentioned in the job description, such as managing teams and improving processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a people-focused leader, be prepared to discuss your management style and how you've successfully led teams in the past. Think of specific examples where you've motivated your team or resolved conflicts. This will demonstrate your ability to foster a positive culture and manage diverse working patterns.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities, especially under pressure. Prepare examples of challenges you've faced in previous roles and how you approached them. Highlight your decision-making process and the outcomes to showcase your analytical skills.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and future projects. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to build rapport with the interviewers.
