Assistant Floor Manager

Summary of Position

This is an exciting opportunity to be part of Soho team and play a key role in establishing the floor operation and infrastructure. As Assistant Floor Manager you’ll support the Floor Manager to orchestrate seamless planning, recruitment, and execution for this fresh Clays location. You will work with the General Manager to implement the Clays service system and develop the standards of the location and the team. In this role, you will supervise a team of approximately 15 floor colleagues to drive colleague development to ensure the company achieves its succession planning goals through the Clayers Academy. You will disrupt the normal attitude to the casual environment, provide an unrivalled service and delivery in the competitive socialising environment, and elevate the standards of everything we do. Day to day, working closely with our events team, you will coordinate the service between the bar, floor, kitchen and hosts, construct the operating plan and positions, and all elements of planning and coordinating the execution of the service for the floor. We are looking for a self‑driven Assistant Floor Manager candidate who has worked in high volume operational businesses. You will be a dynamic thinker and passionate about people, both guests and colleagues. The right candidate will have a proven track record of delivering the highest F&B standards with incredible attention to detail, experience in another competitive socialising concept desirable, and will also need to be a strong communicator with the confidence and energy to engage a team to deliver.

Duties & Responsibilities

Operational Management

• Oversee daily floor operations to ensure smooth and efficient service.
• Implement Clays standard operating procedures for floor colleagues.
• Ensure compliance with health, safety, and hygiene regulations.
• Maintain front‑of‑house equipment and utensils, ensuring they are in good working order.
• Execute the service and game delivery in accordance with Clays operations playbook.
• Coordinate with bar and kitchen departments to ensure optimal performance.

Our Clayers

• Train, and mentor floor colleagues, fostering a positive work environment.
• Schedule and manage floor colleague shifts to ensure adequate coverage.
• Promote Clays Behaviours and effective communication within the front‑of‑house colleagues.
• Support colleague development through ongoing training via Clayers Academy.
• Ensure colleague compliance with company policies and procedures.

Guest Experience

• Ensure that all food and drinks are served and presented to the highest standard.
• Relentlessly strive to achieve the continuous Clays steps of service wheel.
• Monitor guest feedback and make adjustments in service as needed.
• Interact with Clayer colleagues to gain feedback and ensure guest satisfaction.
• Address and resolve any guest complaints or issues promptly and effectively.
• Maintain a focus on providing exceptional game, food & beverage experiences for all guests.
• Ensure the venue and atmosphere are always at the very highest standard.

Financial Management

• Support the management of departmental budgets, including labour and F&B and consumable costs.
• Monitor and control inventory, minimising waste and managing stock levels.
• Implement cost control measures without compromising on quality.

Marketing And Promotion

• Collaborate with the marketing team to develop and promote special menus and events.
• Assist in content creation for promotional materials, including social media.
• Participate in marketing initiatives to increase the visibility and reputation of Clays.
• Support the execution of Clays 3 key seasons, Sunshine Months, Moonlight Months and Festive Period.
• Act as a brand ambassador, maintaining the Clays Game, Service and F&B reputation.

Administrative Duties

• Ensure compliance with all legal and regulatory requirements.
• Prepare and submit required reports promptly.
• Manage floor documentation, including recipes, training materials, and safety procedures.
• Support front‑of‑house safety and hygiene audits.
• Execute Clays policies and procedures.
• Support working with local suppliers in line with our F&B Strategy.

Skills, Desired Qualifications & Attributes

• 1 year of experience in a similar very high volume ‘pre‑booked’ business position is desirable.
• Mental Health First Aid (not essential).
• WSET Level 2 (not essential).
• Fire Warden (not essential).
• First Aid (not essential).
• New Opening Experience (not essential).
• Always looking for opportunities to improve your knowledge and abilities.
• Passionate about hospitality and creating amazing experiences.
• A keen eye for detail with excellent written and verbal communication skills.
• Ability to build lasting relationships with colleagues and clients.
• Honest with strong moral principles.
• Take initiative, solve problems calmly, and work well under pressure.
• Be a mentor, a proven high‑performing people manager with a track record of developing talent.

Benefits

• Competitive Salary: A base salary of £31,000 with on target earnings of £40,000, made up of an on target performance‑related bonus plus Tronc service charge.
• Holiday: 32 working days’ holiday pro‑rate each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service.
• Colleague Discounts: Enjoy a generous 50% discount during off‑peak periods and 25% during peak periods for you, your friends, and family.
• Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP.
• Career Growth: Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business. Plus, earn globally recognised qualifications funded by Clays.
• Celebration Day: An additional paid day off each year to celebrate something meaningful to you.
• Parental Leave: Market‑leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service.
• Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme.
• Volunteer Day: A paid day off annually to give back to your local community.
• Birthday Gift: Choose a special gift to celebrate your birthday.
• Pension Scheme: Join our non‑contributory pension scheme with a minimum 3% contribution from us and 5% from you.
• Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme.
• Hospitality Discounts: Access exclusive discounts via Hospitality Rewards.
• Meals Provided: Free meals for colleagues working operational shifts.

You will be part of a growing brand, business and an exciting adventure with excellent training opportunities and investment in your personal development.