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- Tasks: Deliver exceptional guest experiences and manage reservations with a friendly, professional approach.
- Company: Join Clays, the ultimate indoor clay shooting experience and cocktail bar.
- Benefits: Competitive pay, generous holiday, discounts, and career growth opportunities.
- Other info: Enjoy a vibrant workplace culture and be recognised for your contributions.
- Why this job: Be part of a fun, inclusive team that values your individuality and growth.
- Qualifications: Customer service experience and strong communication skills are preferred.
The predicted salary is between 28000 - 32000 £ per year.
Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone.
As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world. Whether you're after a thrilling day with friends or a lively evening with colleagues, Clays is the perfect spot for adrenaline-pumping, fun-filled experiences.
Careers at Clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests.
At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation.
Your role will include but may not be limited to the following responsibilities:
- Guest Experience & Communication
- Welcome guests, manage arrivals efficiently, and ensure a smooth check-in process with a friendly and professional approach.
- Answer incoming calls and assist with reservations and guest queries in a timely, polished manner.
- Act as a knowledgeable and approachable point of contact for guests, providing information on bookings, menus, and venue offerings.
- Handle guest queries and minor complaints confidently, escalating where necessary, while ensuring a positive outcome.
- Observe booking flows and patterns, finding opportunities to optimise the booking flow.
- Support booking management, including amendments and confirmations, and ensure the diary is up to date.
- Oversee the day-to-day running of the cloakroom, ensuring items are stored securely and returned efficiently to guests.
- Assist with guest journey preparation, including wristbands, gaming coins, QR codes and other venue-specific requirements.
- Provide hands-on support during busy services and events, particularly during guest arrivals and peak times.
- Assist with venue-specific tasks such as lost property handling and general guest logistics.
Skills, Desired Qualifications & Attributes
- Previous experience in a customer-facing or hospitality role preferred.
- Strong communication skills, both written and verbal, with a friendly and professional manner.
- Excellent attention to detail and organisational skills.
- Comfortable using reservation and CRM systems (e.g., SevenRooms, Salesforce, 125 Feedback).
- Ability to multitask and remain calm under pressure in a fast-paced environment.
- Polite, approachable, and guest-focused, with a passion for delivering amazing experiences.
- Reliable, punctual, and flexible with working hours, including evenings and weekends.
- A team player who builds positive relationships with colleagues and contributes to a supportive working environment.
What You’ll Get in Return
- Competitive base pay rate of £13.33 per hour plus weekly service charge paid as Tronc averaging £2 - £4.50 per hour.
- 32 working days’ holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service.
- Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and family.
- Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP.
- Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business.
- An additional paid day off each year to celebrate something meaningful to you.
- Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service.
- Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme.
- A paid day off annually to give back to your local community.
- Choose a special gift to celebrate your birthday.
- Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you.
- Enjoy team recognition and rewards through our Shooting Stars programme.
- Access exclusive discounts via Hospitality Rewards.
- Free meals for colleagues working operational shifts.
Guest Relations Assistant in London employer: Clays Soho
Contact Detail:
Clays Soho Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Assistant in London
✨Tip Number 1
Get to know Clays! Before your interview, dive into our website and social media. Familiarise yourself with our values and the unique experiences we offer. This will help you connect with us and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can deliver amazing experiences and handle guest interactions, just like we do at Clays. Confidence is key!
✨Tip Number 3
Be yourself! At Clays, we value character and a willingness to learn over prior knowledge. Don’t be afraid to share your personality during the interview. Show us how you can contribute to our fun and supportive culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind us of your enthusiasm for the role. It shows initiative and keeps you fresh in our minds!
We think you need these skills to ace Guest Relations Assistant in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We love seeing character and enthusiasm, so don’t be afraid to be yourself. Remember, we value authenticity over just ticking boxes.
Tailor Your Application: Make sure to tailor your application to the Guest Relations Assistant role. Highlight your customer service experience and any relevant skills that align with our values. This shows us you’re genuinely interested in joining our team at Clays!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Clays Soho
✨Know the Clays Vibe
Before your interview, get familiar with Clays' unique atmosphere and values. Understand their commitment to safety, amazing experiences, and lasting impressions. This will help you align your answers with what they truly value.
✨Showcase Your People Skills
As a Guest Relations Assistant, you'll be interacting with guests constantly. Prepare examples of how you've handled guest interactions in the past, especially any tricky situations. Highlight your ability to remain calm under pressure and resolve issues effectively.
✨Be Ready to Discuss Teamwork
Clays values collaboration and support among team members. Think of instances where you've worked well in a team, contributed positively, or helped a colleague. This will demonstrate that you're a team player who fits into their vibrant culture.
✨Ask Thoughtful Questions
At the end of your interview, have a few questions ready that show your interest in the role and the company. Ask about training opportunities, team dynamics, or how they celebrate diversity within the workplace. This shows you're genuinely interested in being part of the Clays family.