Assistant Floor Manager in London

Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone. As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world.

Careers at Clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you're seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you!

We’re proud to be certified as a Great Place to Work, and recognised as a UK Best Workplace 2025 and 2026 which reflects our commitment to creating an amazing work environment.

At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, we’d love to hear from you!

Your role will include but may not be limited to the following responsibilities:

• Operational Management: Oversee daily floor operations to ensure smooth and efficient service. Implement Clays standard operating procedures for floor colleagues. Ensure compliance with health, safety, and hygiene regulations. Maintain front-of-house equipment and utensils, ensuring they are in good working order. Execute the service and game delivery in accordance with Clays operations playbook. Coordinate with bar and kitchen departments to ensure optimal performance.
• Our Clayers: Train and mentor floor colleagues, fostering a positive work environment. Schedule and manage floor colleague shifts to ensure adequate coverage. Promote Clays Behaviours and effective communication within the front-of-house colleagues. Support colleague development through ongoing training via Clayers Academy. Ensure colleague compliance with company policies and procedures.
• Guest Experience: Ensure that all food and drinks are served and presented to the highest standard. Relentlessly strive to achieve the continuous Clays steps of service wheel. Monitor guest feedback and make adjustments in service as needed. Interact with Clayer colleagues to gain feedback and ensure guest satisfaction. Address and resolve any guest complaints or issues promptly and effectively. Maintain a focus on providing exceptional game, food & beverage experiences for all guests. Ensure the venue and atmosphere are always at the very highest standard.
• Financial Management: Support the management of departmental budgets, including labour and F&B and consumable costs. Monitor and control inventory, minimising waste and managing stock levels. Implement cost control measures without compromising on quality.
• Marketing and Promotion: Collaborate with the marketing team to develop and promote special menus and events. Assist in content creation for promotional materials, including social media. Participate in marketing initiatives to increase the visibility and reputation of Clays. Support the execution of Clays 3 key seasons, Sunshine Months, Moonlight Months and Festive Period. Act as a brand ambassador, maintaining the Clays Game, Service and F&B reputation.
• Administrative Duties: Ensure compliance with all legal and regulatory requirements. Prepare and submit required reports promptly. Manage floor documentation, including recipes, training materials, and safety procedures. Support front-of-house safety and hygiene audits. Execute Clays policies and procedures. Support working with local suppliers in line with our F&B Strategy.

1 year of experience in a similar very high volume ‘pre-booked business’ position is desirable. Always looking for opportunities to improve your knowledge and abilities. Passionate about hospitality and creating amazing experiences. A keen eye for detail with excellent written and verbal communication skills. Ability to build lasting relationships with colleagues and clients. Honest with strong moral principles. Take initiative, solve problems calmly, and work well under pressure. Be a mentor, a proven high-performing people manager with a track record of developing talent.

We value our colleagues greatly and want everyone to feel rewarded. Our great benefits include:

• Competitive Salary: A base salary of £31,000 with on target earnings of £40,000 which is made up from an on target performance related bonus plus Tronc service charge.
• Holiday: 32 working days’ holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service.
• Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and family.
• Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP.
• Career Growth: Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business.
• Celebration Day: An additional paid day off each year to celebrate something meaningful to you.
• Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service.
• Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme.
• Volunteer Day: A paid day off annually to give back to your local community.
• Birthday Gift: Choose a special gift to celebrate your birthday.
• Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you.
• Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme.
• Hospitality Discounts: Access exclusive discounts via Hospitality Rewards.
• Meals Provided: Free meals for colleagues working operational shifts.

You will be part of a growing brand, business and an exciting adventure with excellent training opportunities and investment in your personal development.