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- Tasks: Deliver exceptional guest experiences and manage reservations with a friendly approach.
- Company: Join Clays, the ultimate indoor clay shooting and cocktail bar experience.
- Benefits: Competitive pay, generous holiday, discounts, and career growth opportunities.
- Other info: Enjoy a vibrant workplace culture and be recognised for your contributions.
- Why this job: Be part of a fun, inclusive team that values your individuality and growth.
- Qualifications: Customer service experience and strong communication skills are preferred.
The predicted salary is between 30000 - 40000 £ per year.
Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone. As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world.
Careers at Clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top‑notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you're seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you!
At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, we’d love to hear from you!
As a Guest Relations Assistant, you will be at the forefront of delivering an exceptional guest experience, providing a warm, seamless, and professional service from first impression through to departure and feedback. You will support the reservations function by assisting with guest arrivals, in‑venue interactions, and the wider group reservations process, including managing inboxes and phone lines to the highest standards of hospitality. Working closely with the Guest Relations Manager and operations teams, you will play a key role in creating efficient, personalised, and memorable experiences for every guest at Clays. This role is based out of our Soho venue.
- Guest Experience & Communication
- Welcome guests, manage arrivals efficiently, and ensure a smooth check‑in process with a friendly and professional approach.
- Answer incoming calls and assist with reservations and guest queries in a timely, polished manner.
- Act as a knowledgeable and approachable point of contact for guests, providing information on bookings, menus, and venue offerings.
- Handle guest queries and minor complaints confidently, escalating where necessary, while ensuring a positive outcome.
- Observe booking flows and patterns, finding opportunities to optimise the booking flow.
- Support booking management, including amendments and confirmations, and ensure the diary is up to date.
- Oversee the day‑to‑day running of the cloakroom, ensuring items are stored securely and returned efficiently to guests.
- Assist with guest journey preparation, including wristbands, gaming coins, QR codes and other venue‑specific requirements.
- Provide hands‑on support during busy services and events, particularly during guest arrivals and peak times.
- Assist with venue‑specific tasks such as lost property handling and general guest logistics.
- Responding to guest complaints or feedback through the use of 125 alongside the operations teams.
Skills, Desired Qualifications & Attributes
- Previous experience in a customer‑facing or hospitality role preferred.
- Strong communication skills, both written and verbal, with a friendly and professional manner.
- Excellent attention to detail and organisational skills.
- Comfortable using reservation and CRM systems (e.g., SevenRooms, Salesforce, 125 Feedback).
- Ability to multitask and remain calm under pressure in a fast‑paced environment.
- Polite, approachable, and guest‑focused, with a passion for delivering amazing experiences.
- Reliable, punctual, and flexible with working hours, including evenings and weekends.
- A team player who builds positive relationships with colleagues and contributes to a supportive working environment.
What You’ll Get in Return
- Competitive base pay rate of £13.33 per hour plus weekly service charge paid as Tronc averaging £2 - £4.50 per hour.
- 32 working days’ holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service.
- Enjoy a generous 50% discount during off‑peak periods and 25% during peak periods for you, your friends, and family.
- Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP.
- Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business.
- An additional paid day off each year to celebrate something meaningful to you.
- Market‑leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service.
- Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme.
- A paid day off annually to give back to your local community.
- Choose a special gift to celebrate your birthday.
- Join our non‑contributory pension scheme with a minimum 3% contribution from us and 5% from you.
- Enjoy team recognition and rewards through our Shooting Stars programme.
- Access exclusive discounts via Hospitality Rewards.
- Free meals for colleagues working operational shifts.
Plus, we’re certified as a Great Place to Work, reflecting our commitment to creating an outstanding work environment!
Guest Relations Assistant in City of Westminster employer: Clays Soho
Contact Detail:
Clays Soho Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Assistant in City of Westminster
✨Tip Number 1
Get to know Clays! Before your interview, dive into our website and social media. Familiarise yourself with our unique offerings and values. This will help you connect with us and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can create memorable experiences for our guests.
✨Tip Number 3
Be yourself! At Clays, we value authenticity and character. Don’t be afraid to share your personality during the interview. We want to see how you can bring your unique flair to our vibrant team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decisions.
We think you need these skills to ace Guest Relations Assistant in City of Westminster
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We love seeing character and enthusiasm, so don’t be afraid to be yourself. Remember, we value authenticity over just ticking boxes.
Tailor Your Application: Make sure to tailor your application to the Guest Relations Assistant role. Highlight any relevant experience in customer service or hospitality, and show us how you can contribute to creating unforgettable experiences for our guests.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for Clays!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Clays!
How to prepare for a job interview at Clays Soho
✨Know the Company Inside Out
Before your interview, take some time to research Clays and its unique offerings. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Guest Relations Assistant, your ability to connect with guests is crucial. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your communication skills and how you handle difficult situations, as this will demonstrate your readiness for the role.
✨Practice Common Interview Questions
Anticipate questions related to guest interactions, problem-solving, and teamwork. Practising your responses can help you articulate your thoughts clearly during the interview. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Bring Your Personality to the Table
Clays values character and individuality, so don’t be afraid to let your personality shine through. Be friendly, approachable, and enthusiastic about the opportunity. Remember, they’re looking for someone who fits into their vibrant culture, so showing your passion for creating memorable experiences is key!