Assistant Floor Manager in City of Westminster

This role is an Assistant Floor Manager position at the new Clays location in Soho. You will support the Floor Manager in orchestrating planning, recruitment and delivery of floor operations. Working with the General Manager you will implement the Clays service system, develop location standards and supervise a team of around 15 floor colleagues. The role focuses on colleague development, service excellence, and succession planning through the Clayers Academy.

Duties & Responsibilities

• Operational Management: Oversee daily floor operations to ensure smooth and efficient service. Implement Clays standard operating procedures for floor colleagues. Ensure compliance with health, safety, and hygiene regulations. Maintain front‑of‑house equipment and utensils in good working order. Execute the service and game delivery in accordance with the Clays operations playbook. Coordinate with bar and kitchen departments to ensure optimal performance.
• Our Clayers: Train, mentor and motivate floor colleagues to foster a positive work environment. Schedule and manage floor colleague shifts to ensure adequate coverage. Promote Clays behaviours and effective communication among front‑of‑house staff. Support colleague development through ongoing training via the Clayers Academy. Ensure colleague compliance with company policies and procedures.
• Guest Experience: Ensure that all food and drinks are served and presented to the highest standard. Strive continuously to improve the Clays steps of service wheel. Monitor guest feedback and adjust service as needed. Engage with Clayers to gain feedback and ensure guest satisfaction. Address and resolve any guest complaints or issues promptly and effectively. Maintain a focus on providing exceptional game, food and beverage experiences for all guests. Ensure the venue and atmosphere are always at the very highest standard.
• Financial Management: Support the management of departmental budgets including labour and F&B and consumable costs. Monitor and control inventory, minimising waste and maintaining stock levels. Implement cost‑control measures without compromising on quality.
• Marketing and Promotion: Collaborate with the marketing team to develop and promote special menus and events. Assist in creating promotional content for social media and other channels. Participate in marketing initiatives to increase Clays visibility and reputation. Support the execution of Clays key seasons, including Sunshine, Moonlight and Festive periods. Act as a brand ambassador, maintaining the Clays Game, Service and F&B reputation.
• Administrative Duties: Ensure compliance with all legal and regulatory requirements. Prepare and submit required reports promptly. Manage floor documentation, including recipes, training materials and safety procedures. Support front‑of‑house safety and hygiene audits. Execute Clays policies and procedures. Support local suppliers in line with the F&B strategy.

Skills, Desired Qualifications & Attributes

• 1 year of experience in a similar high‑volume pre‑booked business position is desirable.
• Mental Health First Aid (not essential).
• WSET Level 2 (not essential).
• Fire Warden (not essential).
• First Aid (not essential).
• New Opening Experience (not essential).
• Continuous desire to improve knowledge and abilities.
• Passion for hospitality and creating amazing experiences.
• Keen eye for detail and excellent written and verbal communication skills.
• Ability to build lasting relationships with colleagues and clients.
• Honest with strong moral principles.
• Take initiative, solve problems calmly and work well under pressure.
• Proven high‑performing people manager with a track record of developing talent.

What You’ll Get in Return

• Competitive Salary: base salary £31,000 with on‑target earnings of £40,000 (performance‑related bonus + Tronc service charge).
• Holiday: 32 working days’ holiday pro rata each year, including bank holidays, up to 36 days with length of service.
• Colleague Discounts: 50 % discount during off‑peak periods and 25 % during peak periods for you, friends and family.
• Health‑Care Cash Plan: up to £995 for reclaimable appointments & treatments, plus access to a Virtual GP.
• Career Growth: advance your career with Clayers Academy, online learning platform and globally recognised qualifications funded by Clays.
• Celebration Day: an additional paid day off each year to celebrate something meaningful.
• Parental Leave: market‑leading policies with 13 weeks at 100 % pay for maternity, adoption, paternity and partner leave after 12 months of service.
• Employee Assistance: access a 24/7 support service and up to 8 counselling sessions via the Employee Assistance Programme.
• Volunteer Day: a paid day off annually to give back to the local community.
• Birthday Gift: choose a special gift to celebrate your birthday.
• Pension Scheme: a non‑contributory pension with a minimum 3 % contribution from us and 5 % from you.
• Recognition and Incentives: team recognition and rewards through the Shooting Stars programme.
• Hospitality Discounts: exclusive discounts via Hospitality Rewards.
• Meals Provided: free meals for colleagues working operational shifts.