At a Glance
- Tasks: Support Account Managers in delivering top-notch customer service and processing orders efficiently.
- Company: Join TJ Books, a leading book printing company with over 50 years of experience.
- Benefits: Enjoy 26 days annual leave, pension contributions, and free onsite parking.
- Other info: Be part of a team that prints 150 million books annually and values its people.
- Why this job: Kickstart your career in a fast-paced environment while making a real impact.
- Qualifications: Strong attention to detail and excellent communication skills are essential.
The predicted salary is between 25000 - 30000 € per year.
We are looking for a proactive and customer-focused Assistant Account Manager to support our Account Management team at TJ Books. This role is key to ensuring world class service is delivered to our customers. You will support Account Managers in managing customer relationships, processing orders accurately and on-time, and coordinating with internal departments to ensure smooth production and delivery. This is a perfect opportunity for someone looking to develop their career within a fast-paced book printing and production environment.
Key Responsibilities:
- Support Account Managers in delivering excellent customer service to internal and external customers.
- Process customer orders accurately and efficiently, generating work instructions in a timely manner.
- Check customer files and print orders against estimates and specifications.
- Liaise with Estimating, Purchasing, Scheduling and Production teams to resolve queries and support smooth, high-quality production.
- Support Account Managers in achieving KPIs through effective critical date and schedule management.
- With guidance from Account Managers, chase components both internally and externally to ensure delivery deadlines are met.
- Provide administrative day-to-day support across the customer service team.
- Provide holiday cover across the department as required.
About you:
- Strong attention to detail.
- Good organisational and time management abilities.
- Confident communicator with the ability to work across multiple departments.
- Able to work accurately in a fast-paced environment.
- A logical thinker who enjoys problem-solving.
What we can offer you:
- Contributory Pension
- Company Sick Pay
- 26 Days Annual Leave + Bank Holidays
- Life Assurance
- Cycle Scheme
- Free Onsite Car Parking (Subject to Availability)
- 40 hours per week, over 5-day shifts between Monday to Friday.
About Us:
Clays has been operating for over 200 years, producing some of the most well-known and best-selling books in the UK. Providing an invaluable service to a range of publishing clients, you will join a company that prints approximately 150 million books per year, fulfilling 50,000 orders. TJ Books were purchased by Clays Ltd in February 2025. TJ Books are a thriving book printing company with over 50 years of experience. They are a world-class book manufacturer with an enviable reputation for putting customers first and providing high quality printed products. We believe the quality of the products and services we provide is down to the people who work here. Please note, due to the location of our factory, it would be preferable if you have your own transport.
Assistant Account Manager – Padstow, Cornwall employer: Clays Limited
At TJ Books, located in the picturesque Padstow, Cornwall, we pride ourselves on being an excellent employer that values our employees' growth and well-being. With a strong focus on customer service and teamwork, we offer a supportive work culture, competitive benefits including a contributory pension and generous annual leave, and opportunities for career development in the dynamic book printing industry. Join us to be part of a company with over 200 years of history, where your contributions directly impact our success and reputation for quality.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Account Manager – Padstow, Cornwall
✨Tip Number 1
Get to know the company! Research TJ Books and Clays, and understand their values and what they stand for. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at TJ Books. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and account management. Think about examples from your past experiences that showcase your attention to detail and problem-solving skills. We want you to shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Account Manager – Padstow, Cornwall
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Assistant Account Manager role. Highlight your attention to detail and customer service experience, as these are key for us at TJ Books.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about this role and how you can contribute to our team. Be sure to mention any relevant experience in managing customer relationships or working in a fast-paced environment.
Showcase Your Communication Skills:Since this role involves liaising with multiple departments, demonstrate your communication skills in your application. Use clear and concise language to show us you can convey information effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive!
How to prepare for a job interview at Clays Limited
✨Know the Company Inside Out
Before your interview, take some time to research TJ Books and Clays. Understand their history, values, and what makes them a leader in the book printing industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Attention to Detail
As an Assistant Account Manager, attention to detail is crucial. Prepare examples from your past experiences where your meticulous nature made a difference. Whether it was catching an error in an order or ensuring a project met specifications, these stories will highlight your suitability for the role.
✨Demonstrate Your Organisational Skills
In a fast-paced environment like TJ Books, being organised is key. Be ready to discuss how you manage your time and prioritise tasks. You could mention tools or methods you use to keep track of deadlines and ensure smooth operations, which will show that you can handle the demands of the job.
✨Practice Your Communication Skills
Since the role involves liaising with various departments, strong communication is essential. Prepare to discuss how you've effectively communicated in previous roles, especially in resolving queries or coordinating with teams. Practising clear and confident responses will help you shine during the interview.
