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- Tasks: Be the first point of contact for IT support and troubleshoot various hardware issues.
- Company: Join Clays, a 200-year-old leader in publishing, known for its best-selling books.
- Benefits: Enjoy 26 days annual leave, gym membership, and a contributory pension scheme.
- Why this job: Gain hands-on experience with advanced IT systems in a supportive team environment.
- Qualifications: Knowledge of Microsoft systems and a relevant IT qualification is preferred.
- Other info: Own transport is preferable due to factory location.
The predicted salary is between 30000 - 42000 £ per year.
An exciting job opportunity has arisen for an IT Engineer at Clays within our IT Department. This role is incredibly varied and offers a great learning opportunity for the successful candidate. It offers exposure to the 2nd and 3rd line engineers, providing an opportunity to gain experience on more technical systems.
Role Responsibilities:
- To act as first point of contact for calls to the Service Desk, logging information in a ticket system aiming for first contact resolution but escalating to the appropriate team member when necessary.
- Fault finding on a wide range of hardware including desktops, laptops, printers, tablets, and barcode scanners throughout the factory.
- Administration of the specialist factory server system.
- Administration of Active Directory, DHCP, WiFi and Office 365.
- Maintaining records and updating department ‘how-to’ documentation.
- Provide regular updates to users about their request and to keep them informed to conclusion.
- Provide assistance with and perform system builds/re-builds, software installation, upgrades and patch management on PCs, laptops and peripherals as required.
- Participate in departmental rota to enable the team to provide round-the-clock support to include early shift and on-call responsibilities periodically.
About You:
- Knowledge of Microsoft operating systems and packages. Experience of Office 365 is desirable.
- Be self-motivated, with a learning mind-set.
- Be happy to learn new tools, techniques, and platforms towards creating innovative solutions.
- Strong interpersonal and communication skills to work at all levels within the organisation.
- Excellent team working skills.
- Be passionate about IT.
- Strong organisational skills and the ability to multi-task.
- The ability to listen and follow instructions.
- A solution focussed individual with a natural problem-solving aptitude.
- Ideally the candidate will have a relevant qualification in IT, for example CompTia A+, A level or a Microsoft certification.
- Previous experience in an IT helpdesk environment would be an advantage.
What We Can Offer You:
- Contributory Pension
- Company Sick Pay
- 26 Days Annual Leave + Bank Holidays
- Life Assurance
- Subsidised Gym Membership
- Cycle Scheme
- Free Onsite Car Parking (subject to availability)
- Working Hours: 8:30am – 5pm with 1 hour for lunch
About Us:
We have been operating for over 200 years, producing some of the most well-known and best-selling books in the UK, providing an invaluable service to a range of publishing clients. Throughout the COVID-19 pandemic we have remained strong, recruiting throughout and look forward to welcoming you to our business.
Please note, due to the location of our factory, it would be preferable if you have your own transport.
Send your CV to today!
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IT Engineer employer: Clays Limited
Contact Detail:
Clays Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory, DHCP, and Office 365. Having hands-on experience or even just a solid understanding of these systems will help you stand out during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully resolved IT issues. Be ready to discuss how you approached these challenges and what tools you used to find solutions.
✨Tip Number 3
Network with current or former employees of Clays if possible. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Demonstrate your passion for IT by staying updated on the latest trends and technologies in the field. Mention any relevant certifications or courses you've completed, as this shows your commitment to continuous learning and improvement.
We think you need these skills to ace IT Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the IT Engineer role. Emphasise your knowledge of Microsoft operating systems, Office 365, and any previous helpdesk experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your problem-solving abilities. Mention specific examples of how you've successfully resolved technical issues in the past.
Highlight Relevant Qualifications: If you have qualifications like CompTia A+ or Microsoft certifications, be sure to mention them prominently. This will demonstrate your commitment to the field and your readiness for the role.
Showcase Soft Skills: In addition to technical skills, highlight your interpersonal and communication skills. Provide examples of how you've worked effectively in teams or communicated complex information to non-technical users.
How to prepare for a job interview at Clays Limited
✨Show Your Technical Knowledge
Make sure to brush up on your knowledge of Microsoft operating systems, Office 365, and any relevant IT certifications you hold. Be prepared to discuss specific technical scenarios or problems you've solved in the past.
✨Demonstrate Problem-Solving Skills
Since the role involves fault finding and troubleshooting, be ready to share examples of how you've approached and resolved technical issues. Highlight your solution-focused mindset and any innovative solutions you've implemented.
✨Emphasise Communication Skills
As the first point of contact for the Service Desk, strong interpersonal skills are crucial. Practice explaining technical concepts in simple terms and be prepared to discuss how you keep users informed about their requests.
✨Exhibit a Willingness to Learn
The job requires a self-motivated individual with a learning mindset. Be ready to talk about new tools or techniques you've learned recently and express your enthusiasm for continuous professional development in IT.
