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- Tasks: Support the Customer Service team and assist with customer orders and queries.
- Company: Join a 200-year-old company known for producing best-selling books in the UK.
- Benefits: Enjoy 26 days annual leave, sick pay, and a contributory pension.
- Why this job: Gain valuable experience while working in a dynamic environment with a focus on learning.
- Qualifications: Customer-facing or admin experience is essential; Microsoft Office skills required.
- Other info: Complete a Level 3 Apprenticeship Qualification in Customer Service while you work.
The predicted salary is between 8000 - 14000 £ per month.
We’re looking for a self-motivated individual to support the Customer Service team in providing an outstanding level of service. This role will involve working closely with Account Controllers as well as internal stakeholders, to learn and anticipate the needs of our customers as well as how to deliver them in a commercially minded way. Training for the role will be supported by the completion of a Level 3 Apprenticeship Qualification in Customer Service. Role Responsibilities: Assisting the Account Controllers in providing an outstanding level of customer service, by performing a number of key admin functions using the Clays system. Understanding and processing customer orders, advising customers where necessary. Support in dealing with quality issues, requests for schedules or estimates and queries arising from orders or data supplied by the customer. Developing strong working relationships with designated day to day contacts. Building knowledge and understanding of customers to provide holiday cover to the Account Control team. About You: This is an opportunity to be an active team player who is willing to learn. You will have a high level of attention to detail, particularly when dealing with multiple tasks in a busy environment. An ability to communicate clearly and effectively. Having experience in a customer-facing or admin role is essential. Proficient in using Microsoft Office, and willing to learn to use our in-house system. Knowledge or an enthusiasm for books and print is desirable, however full training will be provided. Hardworking with an enthusiastic and positive attitude. What We Can Offer You: Contributory Pension Company Sick Pay 26 Days Annual Leave + Bank Holidays Life Assurance Cycle Scheme Free Onsite Car Parking (Subject to Availability) Working Hours: 8:30am – 5pm with 1 hour for lunch About Us: We have been operating for over 200 years, producing some of the most well-known and best-selling books in the UK, providing an invaluable service to a range of publishing clients and in turn, bringing you and your family the books you love to read. With over 800 employees based on the Norfolk/Suffolk border, we supply over 150 million books per year and have recently been acquired by Elcograf. Through this union, we have a strong and exciting future ahead of us and look forward to welcoming you to the company. #J-18808-Ljbffr
Customer Service Assistant employer: Clays Limited
Contact Detail:
Clays Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the Clays system and other customer service software. Understanding how these tools work will give you a significant advantage during the interview, as you'll be able to demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your communication skills. Since this role involves liaising with customers and internal stakeholders, practice clear and effective communication techniques. Role-playing common customer scenarios can help you feel more prepared.
✨Tip Number 3
Show your enthusiasm for books and print. Even if you don't have extensive knowledge, expressing a genuine interest in the industry can set you apart. Consider discussing your favourite books or authors during your conversation.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach and questions during the interview process.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or administrative roles. Emphasise skills like attention to detail, communication, and any familiarity with Microsoft Office.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your willingness to learn and how you can contribute to the Customer Service team.
Showcase Relevant Skills: In your application, clearly outline your skills that align with the job description, such as problem-solving abilities, teamwork, and any experience with customer orders or quality issues.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Clays Limited
✨Show Your Customer Service Skills
Be prepared to discuss your previous experience in customer-facing roles. Highlight specific examples where you successfully resolved issues or provided exceptional service, as this will demonstrate your ability to meet the expectations of the role.
✨Familiarise Yourself with the Company
Research the company’s history, values, and the types of books they publish. Showing that you understand their mission and are passionate about their products can set you apart from other candidates.
✨Demonstrate Attention to Detail
Since the role requires a high level of attention to detail, be ready to provide examples of how you've managed multiple tasks effectively in a busy environment. This could include discussing how you prioritise tasks or ensure accuracy in your work.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
