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- Tasks: Support the Customer Service team with admin tasks and customer orders.
- Company: Join a 200-year-old company known for producing beloved books in the UK.
- Benefits: Enjoy 26 days annual leave, pension contributions, and free onsite parking.
- Why this job: Gain valuable experience while working in a supportive, team-oriented environment.
- Qualifications: Customer-facing or admin experience is essential; Microsoft Office skills required.
- Other info: A passion for books is a plus, but full training will be provided.
We’re looking for a self-motivated individual to support the Customer Service team in providing an outstanding level of service. This role will involve working closely with Account Controllers as well as internal stakeholders, to learn and anticipate the needs of our customers as well as how to deliver them in a commercially minded way. Training for the role will be supported by the completion of a Level 3 Apprenticeship Qualification in Customer Service.
Role Responsibilities:
- Assisting the Account Controllers in providing an outstanding level of customer service, by performing a number of key admin functions using the Clays system.
- Understanding and processing customer orders, advising customers where necessary.
- Support in dealing with quality issues, requests for schedules or estimates and queries arising from orders or data supplied by the cutsomer.
- Developing strong working relationships with designated day to day contacts.
- Building knowledge and understanding of customers to provide holiday cover to the Account Control team.
About You:
- This is an opportunity to be an active team player who is willing to learn.
- You will have a high level attention to detail, particularly when dealing with multiple tasks in a busy environment.
- An ability to communicate clearly and effectively.
- Having experience in a customer facing or admin role is essential.
- Proficient in using Microsoft Office, and willing to learn to use our in-house system..
- Knowledge or an enthusiasm for books and print is desirable, however full training will be provided.
- Hardworking with an enthusiastic and positive attitude.
What We Can Offer You:
- Contributory Pension
- Company Sick Pay
- 26 Days Annual Leave + Bank Holidays
- Life Assurance
- Cycle Scheme
- Free Onsite Car Parking (Subject to Availability)
- Working Hours: 8:30am – 5pm with 1 hour for lunch
About Us:
We have been operating for over 200 years, producing some of the most well-known and best-selling books in the UK, providing an invaluable service to a range of publishing clients and in turn, bringing you and your family the books you love to read. With over 800 employees based on the Norfolk/Suffolk border, we supply over 150 million books per year and have recently been acquired by Elcograf. Through this union, we have a strong and exciting future ahead of us and look forward to welcoming you to the company.
Please note, due to the location of our factory, it would be preferable if you have your own transport.
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Customer Service Assistant employer: Clays Limited
Contact Detail:
Clays Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the Clays system and Microsoft Office, as these are essential tools for the role. You can find online tutorials or courses that will help you get comfortable with these platforms before your interview.
✨Tip Number 2
Research the company’s history and its impact on the publishing industry. Understanding our values and how we operate will not only impress during your interview but also help you align your answers with what we’re looking for in a candidate.
✨Tip Number 3
Prepare examples from your previous customer service or admin roles that showcase your attention to detail and ability to handle multiple tasks. Being able to articulate these experiences will demonstrate your suitability for the fast-paced environment.
✨Tip Number 4
Show enthusiasm for books and print during your discussions. Even if you don’t have extensive knowledge, expressing a genuine interest can set you apart and show that you’re a good cultural fit for our team.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or administrative roles. Emphasise skills like attention to detail, communication, and proficiency in Microsoft Office, as these are key for the Customer Service Assistant position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your willingness to learn and how you can contribute to the team. Be sure to relate your past experiences to the responsibilities outlined in the job description.
Showcase Your Soft Skills: In your application, highlight your ability to work in a team, communicate effectively, and manage multiple tasks. These soft skills are crucial for the role and will help you stand out as a candidate.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for this role.
How to prepare for a job interview at Clays Limited
✨Show Your Customer Service Skills
Be prepared to discuss your previous experience in customer-facing roles. Highlight specific examples where you successfully resolved issues or provided exceptional service, as this will demonstrate your ability to meet the expectations of the role.
✨Familiarise Yourself with the Company
Research the company’s history, values, and products. Understanding their mission and how they serve their customers will help you align your answers with their goals during the interview.
✨Demonstrate Attention to Detail
Since the role requires a high level of attention to detail, be ready to provide examples of how you've managed multiple tasks effectively in a busy environment. This could include discussing how you prioritise tasks or ensure accuracy in your work.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
