At a Glance
- Tasks: Deliver exceptional guest experiences and manage reservations at our vibrant Soho venue.
- Company: Join Clays, a dynamic venue known for its welcoming atmosphere and team spirit.
- Benefits: Earn £13.33 per hour plus tips, enjoy 32 days holiday, and access health care benefits.
- Other info: Flexible hours, team discounts, and opportunities for professional development await you!
- Why this job: Be part of a fun team, create memorable experiences, and grow your career in hospitality.
- Qualifications: Customer service experience and strong communication skills are preferred.
The predicted salary is between 13.33 - 13.33 £ per hour.
As a Guest Relations Assistant at Clays' Soho venue, you will deliver an exceptional guest experience, managing reservations and supporting daily operations while ensuring a welcoming and professional environment for all guests.
Duties & Responsibilities
- Guest Check‑In & Arrivals (Soho): Welcome guests, manage arrivals efficiently, and ensure a smooth check‑in process with a friendly and professional approach.
- Phones & Inbox (Group): Answer incoming calls and assist with reservations and guest queries in a timely, polished manner. Support inbox management as required.
- Guest Interaction: Act as a knowledgeable and approachable point of contact for guests, providing information on bookings, menus, and venue offerings.
- Issue Resolution: Handle guest queries and minor complaints confidently, escalating where necessary, while ensuring a positive outcome.
- SevenRooms Management: Observe booking flows and patterns, finding opportunities to optimise the booking flow.
- Reservations Assistance: Support booking management, including amendments and confirmations, and ensure the diary is up to date.
- Cloakroom Management: Oversee the day‑to‑day running of the cloakroom, ensuring items are stored securely and returned efficiently to guests.
- Daily Preparation: Assist with guest journey preparation, including wristbands, gaming coins, QR codes and other venue‑specific requirements.
- Event & Service Support: Provide hands‑on support during busy services and events, particularly during guest arrivals and peak times.
- Soho Support: Assist with venue‑specific tasks such as lost property handling and general guest logistics.
- Issue Resolution: Respond to guest complaints or feedback through the use of 125 alongside the operations teams.
Skills, Desired Qualifications & Attributes
- Previous experience in a customer‑facing or hospitality role preferred.
- Strong communication skills, both written and verbal, with a friendly and professional manner.
- Excellent attention to detail and organisational skills.
- Comfortable using reservation and CRM systems (e.g., SevenRooms, Salesforce, 125 Feedback).
- Ability to multitask and remain calm under pressure in a fast‑paced environment.
- Polite, approachable, and guest‑focused, with a passion for delivering amazing experiences.
- Reliable, punctual, and flexible with working hours, including evenings and weekends.
- A team player who builds positive relationships with colleagues and contributes to a supportive working environment.
Benefits
- Competitive base pay rate of £13.33 per hour plus weekly service charge paid as Tronc averaging £2 – £4.50 per hour.
- Holiday: 32 working days’ holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service.
- Colleague Discounts: 50% discount during off‑peak periods and 25% during peak periods for you, your friends, and family.
- Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP.
- Career Growth: Advance your career with the Clayers Academy and earn globally recognised qualifications funded by Clays.
- Celebration Day: An additional paid day off each year to celebrate something meaningful to you.
- Parental Leave: Market‑leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service.
- Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through the Employee Assistance Programme.
- Volunteer Day: A paid day off annually to give back to your local community.
- Birthday Gift: Choose a special gift to celebrate your birthday.
- Pension Scheme: Join our non‑contributory pension scheme with a minimum 3% contribution from us and 5% from you.
- Recognition and Incentives: Enjoy team recognition and rewards through the Shooting Stars programme.
- Hospitality Discounts: Access exclusive discounts via Hospitality Rewards.
- Meals Provided: Free meals for colleagues working operational shifts.
Guest Relations Assistant employer: Clays Group
Clays' Soho venue is an exceptional employer that prioritises a supportive and dynamic work culture, offering competitive pay and extensive benefits including generous holiday allowances, career growth opportunities through the Clayers Academy, and a strong commitment to employee well-being. With a focus on delivering outstanding guest experiences, employees are encouraged to develop their skills in a vibrant environment, making it an ideal place for those passionate about hospitality and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Relations Assistant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Clays Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Clays Group
Don't be shy about reaching out to Clays Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Relations Assistant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Clays Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Clays Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
