At a Glance
- Tasks: Support the Floor Manager in delivering exceptional service and managing a vibrant team.
- Company: Join Clays, the ultimate indoor clay shooting and cocktail bar experience!
- Benefits: Competitive salary, generous holiday, discounts, and career growth opportunities.
- Other info: Enjoy a supportive culture with training and recognition for your hard work.
- Why this job: Be part of a fun, dynamic team that values creativity and personal development.
- Qualifications: Experience in high-volume F&B environments and a passion for hospitality.
The predicted salary is between 30000 - 38000 £ per year.
Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone. As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world.
Careers at Clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you're seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you!
We’re proud to be certified as a Great Place to Work, and recognised as a UK Best Workplace 2025 which reflects our commitment to creating an amazing work environment.
At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, we’d love to hear from you!
And of course, we’re looking for someone who embodies our Clays values:
- SAFE - Is it safe? Safety first. It’s our responsibility to protect our people, our guests, and our business.
- AMAZING EXPERIENCE - Will it deliver an amazing experience? We deliver an amazing experience by going above and beyond what's expected.
- LASTING - Will it leave a lasting impression? At Clays, the choices we make must meaningfully contribute to a lasting impression.
As Assistant Floor Manager you'll support the Floor Manager to orchestrate seamless planning, recruitment, and execution for this fresh Clays location. You will work with the General Manager to implement the Clays service system and develop the standards of the location and the team.
You will supervise a team of approximately 13 floor colleagues to drive colleague development to ensure the company achieves its succession planning goals through the Clayers Academy. You will disrupt the normal attitude to the casual environment and provide unrivalled service in the competitive socialising environment.
Your role will include but may not be limited to the following responsibilities:
- Operational Management: Oversee daily floor operations to ensure smooth and efficient service, implement Clays standard operating procedures, ensure compliance with health, safety, and hygiene regulations.
- Our Clayers: Train and mentor floor colleagues, schedule and manage shifts, promote effective communication, support colleague development.
- Guest Experience: Ensure food and drinks are served to the highest standard, monitor guest feedback, address and resolve complaints promptly.
- Marketing and Promotion: Collaborate with the marketing team to develop and promote special menus and events.
- Administrative Duties: Ensure compliance with legal requirements, manage floor documentation, support front-of-house safety audits.
Skills, Desired Qualifications & Attributes:
- Mental Health First Aid (not essential)
- First Aid (not essential)
- 1 year of experience in a similar high volume position is desirable
- Passionate about hospitality and creating amazing experiences
- A keen eye for detail with excellent communication skills
What You’ll Get in Return:
- Competitive Salary: A base salary of £30,000 with on target earnings of £38,000.
- Holiday: 32 working days’ holiday pro rata each year.
- Colleague Discounts: Enjoy a generous discount during off-peak and peak periods.
- Paid Breaks: Compensation for your breaks.
- Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments.
- Career Growth: Advance your career with Clayers Academy.
- Celebration Day: An additional paid day off each year.
- Parental Leave: Market-leading policies with 13 weeks at 100% pay.
- Employee Assistance: Access a 24/7 support service.
- Volunteer Day: A paid day off annually to give back to your local community.
- Pension Scheme: Join our non-contributory pension scheme.
- Recognition and Incentives: Enjoy team recognition and rewards.
- Meals Provided: Free meals for colleagues working operational shifts.
You will be part of a growing brand, business and an exciting adventure with excellent training opportunities and investment in your personal development.
Assistant Floor Manager — Fast-Paced F&B Leader & Growth in Birmingham employer: Clays Group
At Clays, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates diversity and fosters personal growth. With competitive salaries, extensive benefits including generous holiday allowances and career development through our Clayers Academy, we ensure our team members feel valued and supported. Join us in creating unforgettable experiences in a fun, fast-paced environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Floor Manager — Fast-Paced F&B Leader & Growth in Birmingham
✨Tip Number 1
Get to know Clays! Before your interview, dive into everything about the company. Understand their values, mission, and what makes them tick. This way, you can show how you fit right in with their vibe.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. It’s a great way to get insider info and maybe even a referral!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past roles where you’ve handled challenges or delivered amazing guest experiences. Clays loves a good story, so make yours memorable!
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows you’re genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Assistant Floor Manager — Fast-Paced F&B Leader & Growth in Birmingham
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about joining Clays and contributing to our amazing experiences.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in fast-paced F&B environments. We love seeing how your skills align with our values and the specific requirements of the Assistant Floor Manager role.
Be Authentic:Don’t be afraid to show your personality! At Clays, we value character and authenticity, so let us know what makes you unique and how you can contribute to our vibrant team culture.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. We can’t wait to hear from you!
How to prepare for a job interview at Clays Group
✨Know the Clays Vibe
Before your interview, dive into what makes Clays unique. Familiarise yourself with their values and mission—especially their focus on safety, amazing experiences, and lasting impressions. This will help you align your answers with what they truly care about.
✨Showcase Your F&B Experience
Be ready to discuss your previous roles in high-volume food and beverage environments. Share specific examples of how you've delivered exceptional service and managed teams effectively. Highlight any experience in competitive socialising concepts to stand out!
✨Demonstrate Team Spirit
Clays values teamwork and collaboration, so come prepared to talk about how you've fostered a positive work environment in past roles. Think of examples where you’ve mentored colleagues or contributed to team success—this will show you’re a great fit for their culture.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during your interview. Inquire about their training programmes, opportunities for personal development, or how they celebrate diversity within the team. This shows your genuine interest in the role and the company.
