At a Glance
- Tasks: Support the Floor Manager in delivering exceptional service and managing a vibrant team.
- Company: Join Clays, the ultimate indoor clay shooting experience and cocktail bar!
- Benefits: Competitive salary, generous holiday, health care plan, and career growth opportunities.
- Other info: Enjoy a supportive culture with training, recognition, and a commitment to diversity.
- Why this job: Be part of a fun, dynamic team that values creativity and personal development.
- Qualifications: Experience in high-volume hospitality and a passion for creating amazing guest experiences.
The predicted salary is between 30000 - 38000 £ per year.
Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone. As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world.
Careers at Clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you're seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you!
We’re proud to be certified as a Great Place to Work, and recognised as a UK Best Workplace 2025 which reflects our commitment to creating an amazing work environment.
CLAYS VALUES
At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, we’d love to hear from you!
And of course, we’re looking for someone who embodies our Clays values. That’s why we’ve framed them as key questions that guide everything we do:
- SAFE - Is it safe? Safety first. It’s our responsibility to protect our people, our guests, and our business.
- AMAZING EXPERIENCE - Will it deliver an amazing experience? We deliver an amazing experience by going above and beyond what's expected.
- LASTING - Will it leave a lasting impression? At Clays, the choices we make must meaningfully contribute to a lasting impression.
SUMMARY OF POSITION
As Assistant Floor Manager you'll support the Floor Manager to orchestrate seamless planning, recruitment, and execution for this fresh Clays location. You will work with the General Manager to implement the Clays service system and develop the standards of the location and the team.
In this role, you will supervise a team of approximately 13 floor colleagues to drive colleague development to ensure the company achieves its succession planning goals through the Clayers Academy. You will disrupt the normal attitude to the casual environment and provide unrivalled service and delivery in the competitive socialising environment.
Day to day, working closely with our events team, you will coordinate the service between the bar, floor, kitchen and hosts. Constructing the operating plan and positions and all elements of planning and coordinating the execution of the service for the floor.
We are looking for a self-driven Assistant Floor Manager candidate who has worked in high volume operational businesses. You will be a dynamic thinker and passionate about people, both guests and colleagues. The right candidate will have a proven track record of delivering the highest F&B standards and has incredible attention to detail.
DUTIES & RESPONSIBILITIES
Your role will include but may not be limited to the following responsibilities:
- Operational Management: Oversee daily floor operations to ensure smooth and efficient service.
- Our Clayers: Train and mentor floor colleagues, fostering a positive work environment.
- Guest Experience: Ensure that all food and drinks are served and presented to the highest standard.
- Marketing and Promotion: Collaborate with the marketing team to develop and promote special menus and events.
- Administrative Duties: Ensure compliance with all legal and regulatory requirements.
SKILLS, DESIRED QUALIFICATIONS & ATTRIBUTES
- Mental Health First Aid (not essential)
- First Aid (not essential)
- New Opening Experience (not essential)
- Personal License Preferred (not essential)
- 1 year of experience in a similar very high volume ‘pre-booked business’ position is desirable.
- Always looking for opportunities to improve your knowledge and abilities.
- Passionate about hospitality and creating amazing experiences.
- A keen eye for detail with excellent written and verbal communication skills.
- Ability to build lasting relationships with colleagues and clients.
- Honest with strong moral principles.
- Take initiative, solve problems calmly, and work well under pressure.
- Be a mentor, a proven high-performing people manager with a track record of developing talent.
WHAT YOU’LL GET IN RETURN
We value our colleagues greatly and want everyone to feel rewarded. Our great benefits include:
- Competitive Salary: A base salary of £30,000 with on target earnings of £38,000.
- Holiday: 32 working days’ holiday pro rata each year, including bank holidays.
- Colleague Discounts: Enjoy a generous 50% discount during off-peak periods.
- Paid Breaks: We value your time and ensure you’re compensated for your breaks.
- Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments.
- Career Growth: Advance your career with Clayers Academy.
- Celebration Day: An additional paid day off each year to celebrate something meaningful to you.
- Parental Leave: Market-leading policies with 13 weeks at 100% pay.
- Employee Assistance: Access a 24/7 support service.
- Volunteer Day: A paid day off annually to give back to your local community.
- Birthday Gift: Choose a special gift to celebrate your birthday.
- Pension Scheme: Join our non-contributory pension scheme.
- Recognition and Incentives: Enjoy team recognition and rewards.
- Meals Provided: Free meals for colleagues working operational shifts.
Plus, we’re certified as a Great Place to Work, reflecting our commitment to creating an outstanding work environment!
Assistant Floor Manager in Birmingham employer: Clays Group
At Clays, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates diversity and fosters personal growth. As an Assistant Floor Manager, you'll benefit from competitive salaries, extensive training through our Clayers Academy, and a supportive environment where your contributions are valued. With generous holiday allowances, health care plans, and unique perks like a Celebration Day and Volunteer Day, Clays is dedicated to ensuring that every team member feels appreciated and empowered to thrive in their career.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Floor Manager in Birmingham
✨Tip Number 1
Get to know Clays! Before your interview, dive into our brand and what makes us tick. Familiarise yourself with our values and the unique experiences we offer. This will help you connect with us and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences at Clays and any tips they might have for your application. This insider knowledge can give you an edge and help you stand out during the hiring process.
✨Tip Number 3
Show off your personality! During interviews, let your character shine through. We value authenticity and want to see how you can contribute to our fun and vibrant culture. Don’t be afraid to share your passion for hospitality and creating amazing experiences!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Clays family. So, don’t hesitate—submit your application and let’s get this journey started!
We think you need these skills to ace Assistant Floor Manager in Birmingham
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about joining Clays and contributing to our amazing experiences.
Tailor Your CV:Make sure your CV is tailored to the Assistant Floor Manager position. Highlight your relevant experience in high-volume environments and any leadership roles you've had. We love seeing how your background aligns with our values!
Be Authentic:Don’t be afraid to be yourself in your application. We value character and a willingness to learn over prior knowledge. Share your unique perspective and what makes you a great fit for our team at Clays.
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Clays Group
✨Know the Clays Values
Before your interview, take some time to really understand Clays' core values: Safety, Amazing Experience, and Lasting Impression. Think about how you can demonstrate these values through your past experiences and how they align with your personal work ethic.
✨Showcase Your People Skills
As an Assistant Floor Manager, you'll be working closely with a team. Be prepared to share examples of how you've successfully managed teams in high-pressure environments. Highlight your ability to mentor and develop others, as this is key to fostering a positive work culture at Clays.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle guest complaints. Think of specific situations from your previous roles where you turned a negative experience into a positive one, showcasing your commitment to delivering an amazing experience.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the training opportunities available through the Clayers Academy or how the team collaborates during busy periods. This shows your genuine interest in the role and the company culture.
