At a Glance
- Tasks: Support innovative enterprise customers by resolving complex technical challenges and designing tailored workflows.
- Company: Join a fast-growing tech company with a vibrant culture and a mission to drive creativity.
- Benefits: Competitive salary, remote work options, and access to world-class coaching.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Be a key player in helping top companies succeed while shaping the future of enterprise support.
- Qualifications: Technical expertise in APIs and SaaS, plus strong consultative and relationship management skills.
The predicted salary is between 60000 - 80000 £ per year.
About Clay
Our mission is to help organizations turn any growth idea into reality. We see growth as a creative practice, not a formula. Finding and reaching your best-fit customers takes unique ideas and constant iteration. As AI makes execution faster and tactics easier to copy, creativity is the only lasting advantage. We’re already helping thousands of customers — including Anthropic, Notion, Google, and Ramp — go to market with unique data, signals, and AI research. In 2025, we raised a $100M Series C backed by world-class investors including Sequoia, CapitalG, and First Round — and crossed $100M in revenue. In 2026, we announced our second employee tender offer in 9 months at a new $5B valuation. We also launched a community equity round, for our customers, agency partners, and club members.
Some things to know about us:
- Our community includes 11,000+ customers, 150+ integration partners, 125+ agencies, 50+ Clay clubs, and 30k members on Slack.
- Our culture is unique inside and outside of work. Our team members are also DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more.
- All employees can work for free with world-class coaches who specialize in creativity, management, and more.
- Our operating principles — including negative maintenance and non-attached action — guide our work.
Enterprise Product Support Specialist
Our customers are some of the most innovative and high‑impact operators in the world. As a founding Enterprise Support Specialist in London, you’ll be the primary technical and strategic partner for Clay’s largest, most complex, and highest-value customers—ensuring their long‑term success while influencing how we deliver exceptional enterprise‑grade support. You’ll own relationships with enterprise accounts post‑onboarding, resolve their most complex technical challenges, design tailored workflows, and partner closely with Product, Engineering, and Customer Success to deliver solutions that drive measurable outcomes. You’ll also help refine our enterprise support playbook and set the standard for operational excellence.
What You’ll Do
- Own enterprise-level technical cases end-to-end, from triage through resolution, ensuring minimal disruption to customer operations.
- Serve as a trusted advisor for strategic accounts—understanding their business goals and proactively recommending workflows, configurations, and integrations to meet them.
- Act as the highest-level subject matter expert on Clay’s product, advanced features, APIs, and data integration capabilities.
- Partner with Customer Success to deliver seamless, proactive support that strengthens long‑term relationships and drives product adoption.
- Collaborate closely with Product and Engineering to elevate critical issues through high‑quality bug reports, structured feedback, and advocating for enterprise needs in roadmap discussions.
- Develop and maintain enterprise-facing resources such as technical runbooks, playbooks, and best‑practice guides.
- Support customers and cross‑functional partners during issue escalations and incident events.
- Identify patterns across accounts to recommend product improvements, process changes, or automation opportunities.
- Contribute to strategic process design, shaping how Clay supports and scales with enterprise customers.
What You’ll Bring
- Extensive technical expertise—fluent in APIs, complex data integrations, log analysis, and SaaS architecture, with the ability to troubleshoot across enterprise tech stacks like Salesforce.
- Proven track record in enterprise SaaS support, technical account management, or solutions engineering, ideally in a high‑growth startup.
- Exceptional consultative skills—able to translate business needs into technical solutions.
- Enterprise relationship management experience—comfortable navigating multi‑stakeholder environments and executive conversations.
- Customer obsession—committed to delivering measurable value and long‑term success.
- Process and systems thinking—adept at identifying inefficiencies and designing scalable solutions.
- Experience collaborating cross‑functionally with Product, Engineering, and Customer Success teams.
- Comfortable in fast‑paced, evolving environments where priorities can shift quickly.
Enterprise Product Support Specialist (London) employer: claylabs
At Clay, we pride ourselves on fostering a vibrant and inclusive work culture that celebrates creativity and innovation. As an Enterprise Product Support Specialist in London, you'll not only engage with some of the most influential companies globally but also benefit from unparalleled growth opportunities, including access to world-class coaching and a supportive community of diverse talents. Our commitment to employee well-being and professional development, combined with our unique operating principles, makes Clay an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Product Support Specialist (London)
✨Tip Number 1
Network like a pro! Reach out to current employees at Clay on LinkedIn or through our community channels. Ask them about their experiences and any tips they might have for landing the Enterprise Product Support Specialist role.
✨Tip Number 2
Prepare for the interview by diving deep into Clay’s products and services. Understand how they help customers achieve their goals, and think of specific examples from your past experience that demonstrate your technical expertise and consultative skills.
✨Tip Number 3
Show your customer obsession! During interviews, share stories where you went above and beyond to ensure customer success. Highlight how you’ve navigated complex technical challenges and delivered measurable outcomes in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Clay community and culture.
We think you need these skills to ace Enterprise Product Support Specialist (London)
Some tips for your application 🫡
Show Your Passion for Creativity:When writing your application, let your passion for creativity shine through. We love seeing candidates who can think outside the box and bring unique ideas to the table, just like we do at Clay!
Tailor Your Experience:Make sure to highlight your relevant experience in enterprise SaaS support or technical account management. We want to see how your background aligns with the role of an Enterprise Product Support Specialist and how you can contribute to our mission.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure to articulate your skills and experiences without unnecessary fluff. This will help us understand your fit for the role quickly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. We can’t wait to see what you bring to the table!
How to prepare for a job interview at claylabs
✨Know Your Stuff
Make sure you brush up on your technical expertise, especially around APIs and complex data integrations. Be ready to discuss how you've tackled similar challenges in the past and how you can apply that knowledge to help Clay's enterprise customers.
✨Understand Their Mission
Familiarise yourself with Clay's mission and values. Show that you understand their unique approach to growth and how creativity plays a role in their success. This will demonstrate your alignment with their culture and goals.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios where you've had to manage complex technical issues or work with multiple stakeholders. Prepare examples that highlight your consultative skills and ability to deliver measurable outcomes for customers.
✨Show Your Customer Obsession
Be ready to discuss how you've gone above and beyond for customers in previous roles. Highlight your commitment to delivering long-term success and how you can contribute to strengthening relationships at Clay.
