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For Companies At a Glance
- Tasks: Provide top-notch support to diverse customers and enhance their experience with our product.
- Company: Join Clay, a fast-growing creative tool for business growth with a vibrant culture.
- Benefits: Enjoy competitive salary, health insurance, flexible work options, and free meals.
- Other info: Dynamic environment with opportunities for career growth and impactful contributions.
- Why this job: Be a key player in helping innovative businesses thrive while developing your skills.
- Qualifications: Technical background and strong customer service skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
About Clay
Clay is a creative tool for growth. Our mission is to help businesses grow — without huge investments in tooling or manual labor. We’re already helping over 100,000 people grow their business with Clay. From local pizza shops to enterprises like Anthropic and Notion, our tool lets you instantly translate any idea that you have for growing your company into reality. We believe that modern GTM teams win by finding GTM alpha — a unique competitive edge powered by data, experimentation, and automation. Clay is the platform they use to uncover hidden signals, build custom plays, and launch faster than their competitors.
We’re looking for sharp, low-ego people to help teams find their GTM alpha.
Why is Clay the best place to work in New York?
- Customers love the product (100K+ users and growing)
- We’re growing a lot (6x YoY last year, and 10x YoY the two years before that)
- Incredible culture (our customers keep applying to work here)
- In-person work (beautiful office space in Flatiron)
- Well-resourced (raised a Series B expansion in January 2025 from investors like Sequoia and Meritech)
Read more about why people love working at Clay here and explore our wall of love to learn more about the product.
Product Support Specialist @ Clay
Our customers, ranging from enterprises to startups and SMBs, are among the most innovative operators out there! As a founding support specialist in London, you play a pivotal role in collaborating closely with our customers, ensuring they maximize the value of our product. This role offers an exceptional opportunity for individuals with a passion for customer support and a strong technical background to excel. Your primary responsibility will be to address customer needs and provide exceptional support. Using your technical expertise, you will deliver tailored solutions to enhance the overall customer experience and bridge the gap between customer needs and our product offerings. As a front-line representative, you will also play a critical role in providing valuable feedback to our product teams, sharing insights on user experiences, challenges, and preferences.
What You’ll Do
- Interact closely with a diverse range of customers, including enterprises, startups, and SMBs, providing hands-on support to help them maximize the use of the product.
- Gather and analyze customer feedback to identify common issues and areas for product improvement, ensuring that user insights contribute directly to product development.
- Create informative and engaging content based on common user needs and feedback, which could include guides, FAQs, and best practice documentation to enhance user experience and product understanding.
- Collaborate with various teams across Clay including product, engineering and data to help provide a stellar customer experience.
What You’ll Bring
- You have a technical background: Ideally, you possess technical skills that enable you to understand and solve product-related issues effectively, and even code solutions when necessary.
- You are deeply customer-focused: You have a proven track record of working successfully with customers, understanding their needs, and delivering exceptional service.
- You are an excellent communicator: You can clearly articulate ideas, product benefits, and feedback both internally and externally, and can create content that resonates with a variety of audiences.
- You thrive in a dynamic, fast-paced environment: You are excited about the opportunity to work in an early-stage company where you can have a significant impact on the product and business.
- You are proactive about using insights to drive improvements: You are adept at gathering feedback, analyzing it for patterns, and using those insights to make informed suggestions for product enhancements.
Life @ Clay
- Based out of a central office on 19th Street in Manhattan's Flatiron District. We love the energy of in-person collaboration while also offering the flexibility to work from home when needed.
- Competitive salary and role trajectory: Roles, responsibilities, and comp grow as we do.
- Health Insurance: Fully covered, high-quality medical, dental, and vision plans for NYC Claymates. Includes options covering 70–80% of out-of-network therapy after a deductible is met. Insurance options for remote Claymates may vary by location.
- Visa sponsorship: Visa sponsorship for US-based candidates (e.g., student to work visas). We get it - it's an arduous process, but we're not scared of it. Sponsorship for candidates outside of the US may vary.
- Paid time off: We expect team members to take at least 3 weeks fully-disconnected per year, with a flexible vacation policy beyond that.
- Free food: Free meals in office every day and unlimited snacks.
- Parental leave.
Product Support Specialist employer: Clay
Contact Detail:
Clay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Specialist
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Knowing Clay's mission and how they help businesses grow will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your communication skills! As a Product Support Specialist, you'll need to articulate ideas clearly. Mock interviews with friends can help you nail this.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're keen on joining the Clay team directly.
We think you need these skills to ace Product Support Specialist
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer support and technology shine through. We want to see that you genuinely care about helping customers and are excited about the role at Clay!
Tailor Your Experience: Make sure to highlight your relevant experience in customer support and any technical skills you have. We love seeing how your background aligns with what we do at Clay, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clear communication, so make sure your ideas flow well and are easy to understand. This is a great chance to show off your communication skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Clay
✨Know the Product Inside Out
Before your interview, make sure you understand Clay's product thoroughly. Familiarise yourself with its features, benefits, and how it helps businesses grow. This will not only show your genuine interest but also help you answer questions about how you can support customers effectively.
✨Showcase Your Customer Support Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or improved their experience. Highlight your ability to communicate clearly and empathetically, as this is crucial for a Product Support Specialist role.
✨Demonstrate Technical Proficiency
Since the role requires a technical background, be ready to discuss your technical skills and how they relate to problem-solving in a customer support context. If you have coding experience, mention specific instances where you've used it to enhance customer solutions.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions that show your enthusiasm for the role and the company. Inquire about how customer feedback influences product development or what challenges the team currently faces. This demonstrates your proactive mindset and eagerness to contribute.