Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic support team, ensuring customers get the most from our innovative products.
- Company: Join a rapidly growing tech company valued at $3.1B, backed by top investors.
- Benefits: Enjoy competitive salary, creative coaching, and a vibrant work culture.
- Why this job: Make a real impact by helping diverse customers thrive with unique solutions.
- Qualifications: Proven leadership in fast-paced environments and strong technical skills.
- Other info: Be part of a creative community with 11,000+ customers and endless growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
About Clay
Our mission is to help organizations turn any growth idea into reality. We see growth as a creative practice, not a formula. Finding and reaching your best-fit customers takes unique ideas and constant iteration. As AI makes execution faster and tactics easier to copy, creativity is the only lasting advantage. We are already helping thousands of customers — including Anthropic, Waste Management, Figma, and Ramp — go to market with unique data, signals, and AI research. In 2025, we crossed $100M in revenue and raised a $100M Series C at a $3.1B valuation, backed by world-class investors including Sequoia, CapitalG, and First Round.
Some Things To Know About Us
Our community includes 11,000+ customers, 150+ integration partners, 125+ agencies, 50+ Clay clubs, and 30k members on Slack. Our culture is unique inside and outside of work. Our team members are also DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more. All employees can work for free with world-class coaches who specialize in creativity, management, and more. Our operating principles — including negative maintenance and non-attached action — guide our work.
Product Support Manager @ Clay
You will lead a dedicated team of support specialists who engage with our diverse customer base, from innovative enterprises to agile startups and SMBs. Your leadership will be crucial in ensuring our customers maximize the value of our products while providing exceptional support and driving continuous improvement.
What You’ll Do
- Hire, onboard and mentor an incredible team: Mentor and manage the product support team, with a focus on career growth and development, hiring great talent, and optimizing team capacity through effective workforce management.
- Help the team hit monthly support targets: Ensure that the team is accountable to performance metrics, including but not limited to, first contact resolution and CSAT (90%+).
- Optimize support systems: Own and optimize all aspects of human support, including queue segmentation and prioritization to streamline customer interactions and ensure efficient issue resolution.
- Share feedback with engineering and product: Analyze customer feedback to identify trends and provide valuable insights for product improvements and support strategy adjustments.
- Support cross-functional needs and coordinate incidents: Collaborate with product and engineering teams to align support initiatives with product updates, while leading the team in responding to escalations and high-priority incidents.
What You’ll Bring
- You are a proven leader: You have managed teams in fast-paced environments, especially within early-stage companies, with a demonstrated ability to drive team performance.
- You have a technical background: You possess technical skills that enable you to understand and solve product-related issues effectively, and even code solutions when necessary.
- You are deeply customer-focused: You have a proven track record of working successfully with customers, understanding their needs, and delivering exceptional service.
- You are an excellent communicator: You can clearly articulate ideas, product benefits, and feedback both internally and externally, and can create content that resonates with a variety of audiences.
Bonus Points
- Deep knowledge of support ops tooling, including Intercom, Linear and Rootly.
- Data analysis and reporting ability (SQL, Python, R, etc.).
Product Support Manager employer: Clay
Contact Detail:
Clay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at companies you admire. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your expertise in product support. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to product support. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our unique culture.
We think you need these skills to ace Product Support Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping customers and leading a team. Share your experiences that highlight your passion for product support and customer service.
Tailor Your Application: Make sure to customise your application to fit the Product Support Manager role. Use keywords from the job description and relate your skills and experiences directly to what we’re looking for. This shows us you’ve done your homework and understand what we value.
Be Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Avoid jargon unless it’s relevant, and make sure your key achievements stand out. This helps us quickly see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Clay
✨Know Your Product Inside Out
Before the interview, make sure you understand Clay's products and how they benefit customers. Familiarise yourself with the unique data and AI research they offer. This will help you articulate how you can support customers effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in fast-paced environments. Highlight your experience in mentoring and developing talent, as well as how you've driven team performance to meet targets.
✨Be Customer-Centric
Demonstrate your deep understanding of customer needs by sharing specific instances where you've gone above and beyond to deliver exceptional service. Discuss how you’ve used customer feedback to drive improvements in support strategies.
✨Communicate Clearly and Confidently
Practice articulating your ideas and experiences clearly. Be ready to discuss technical issues and solutions in a way that resonates with both technical and non-technical audiences, showcasing your excellent communication skills.
