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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer support and optimise support systems.
- Company: A leading tech company in Greater London with a focus on innovation.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Why this job: Make a real impact by enhancing customer experiences and leading a talented team.
- Qualifications: Strong leadership skills, technical expertise, and a passion for service delivery.
- Other info: Opportunity to work with support ops tools and data analysis.
The predicted salary is between 36000 - 60000 £ per year.
A leading tech company in Greater London seeks a Product Support Manager to lead a team of specialists. You will ensure exceptional customer support and the team's performance while optimizing support systems.
The ideal candidate has a strong leadership background, technical skills, and a track record of excellent service delivery. Bonus points for experience with support ops tools and data analysis.
This role combines team management with a hands-on technical approach to problem-solving.
Product Support Lead - Drive Customer Impact employer: Clay
Contact Detail:
Clay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Lead - Drive Customer Impact
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to product support and team management. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your technical skills during interviews! Be ready to discuss specific tools and systems you've used in previous roles. This will demonstrate your hands-on approach and problem-solving abilities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Product Support Lead - Drive Customer Impact
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully managed teams in the past and how you can bring that expertise to our Product Support team.
Technical Know-How is Key: Don’t forget to showcase your technical skills! If you’ve worked with support ops tools or have experience in data analysis, let us know. This will help us understand how you can optimise our support systems.
Customer Service Excellence: We’re all about exceptional customer support, so share examples of how you’ve delivered excellent service in previous roles. This will show us that you’re a great fit for driving customer impact.
Apply Through Our Website: Finally, make sure to apply through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Clay
✨Know Your Product Inside Out
Before the interview, make sure you’re well-versed in the products and services offered by the company. Understand their features, benefits, and any common customer issues. This will not only show your enthusiasm but also help you answer technical questions confidently.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you successfully led a team or improved performance. Highlight specific situations where your leadership made a difference, especially in customer support settings. This will demonstrate your capability to manage and inspire a team effectively.
✨Familiarise Yourself with Support Ops Tools
If you have experience with support operations tools, be ready to discuss them. If not, do some research on popular tools used in the industry. Showing that you understand how these tools can optimise support systems will give you an edge in the interview.
✨Data Analysis is Key
Brush up on your data analysis skills and be prepared to discuss how you’ve used data to drive decisions in previous roles. Whether it’s improving customer satisfaction or streamlining processes, being able to back up your claims with data will impress the interviewers.
