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For Companies At a Glance
- Tasks: Lead a team to empower customers and drive their growth using Clay.
- Company: Join a creative tech company with a vibrant culture and innovative mission.
- Benefits: Competitive salary, coaching from experts, and a supportive work environment.
- Why this job: Shape the future of customer success and make a real impact on businesses.
- Qualifications: Experience in customer success and a passion for team development.
- Other info: Dynamic role with opportunities for innovation and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
About Clay
Our mission is to help organizations turn any growth idea into reality. We see growth as a creative practice, not a formula. Finding and reaching your best-fit customers takes unique ideas and constant iteration. As AI makes execution faster and tactics easier to copy, creativity is the only lasting advantage. We’re helping thousands of customers — including Anthropic, Waste Management, Figma, and Ramp — go to market with unique data, signals, and AI research.
In 2025, we crossed $100M in revenue and raised a $100M Series C at a $3.1B valuation, backed by world-class investors including Sequoia, CapitalG, and First Round. Our community includes 11,000+ customers, 150+ integration partners, 125+ agencies, 50+ Clay clubs, and 30k members on Slack. Our culture is unique inside and outside of work, with team members who are DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more. All employees can work for free with world-class coaches who specialize in creativity, management, and more.
Position
We’re building out our Growth Strategy (Customer Success) team in London — the group that helps our customers unlock their full potential. Our mission is simple but ambitious: empower every team to use Clay as their growth engine. As the Manager of our Enterprise Growth Strategy team, you’ll lead a group of world-class strategists who act as trusted advisors to our customers. You’ll hire, coach, and inspire a founding team that drives meaningful business outcomes, builds lasting partnerships, and helps our customers turn their biggest goals into reality.
This is a high-impact role — you’ll shape how some of the most innovative companies in the world use Clay to scale, and directly influence revenue growth, retention, and the customer experience.
What You’ll Do
- Hire, develop, and lead a team of Enterprise Growth Strategists who embody Clay’s values — curiosity, creativity, and customer obsession.
- Foster a culture of learning, accountability, and excellence, where experimentation is encouraged and insights are shared freely.
- Motivate your team to build deep, trusted partnerships with customers, helping them define success and deliver measurable value.
- Own key customer relationships yourself — setting the bar for engagement, advocacy, and strategic influence.
- Serve as an escalation point and problem-solver, helping turn challenges into opportunities for stronger collaboration.
- Partner cross-functionally with Sales, Product, Engineering, and Marketing to represent the voice of the customer and shape our roadmap around their needs.
- Forecast, track, and report on KPIs tied to expansion, retention, and customer health — using data to tell a story and guide decisions.
- Identify opportunities to innovate and scale our approach to enterprise success — designing playbooks, frameworks, and strategies that amplify impact.
What You’ll Bring
We’re looking for a mix of strategic leadership, operational rigor, and deep customer empathy. You might be a great fit if you have:
- 2+ years of experience leading teams in Customer Success, Account Management, or a similar customer growth function
- 5+ years in customer-facing roles (CSM, Account Manager, etc.) at a B2B SaaS company
- A track record of driving revenue growth, expansion, and retention
- A passion for coaching and developing others — you get energy from seeing your team thrive
- Exceptional relationship-building and communication skills, across both customers and internal teams
- The ability to simplify complexity — finding creative solutions and guiding your team through ambiguity
- A love of systems thinking — identifying bottlenecks, building scalable processes, and driving continuous improvement
- A growth mindset and comfort with fast-paced, entrepreneurial environments
Manager, Customer Success employer: Clay
Contact Detail:
Clay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Customer Success
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual chat, let your unique self shine through. Clay values creativity and individuality, so don’t hold back on sharing your ideas and experiences that make you stand out.
✨Tip Number 3
Prepare for those tricky questions! Research common interview questions for Customer Success roles and think about how your past experiences align with what Clay is looking for. Practice your answers, but keep it natural – we want to see the real you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Clay community. Don’t miss out on this opportunity!
We think you need these skills to ace Manager, Customer Success
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping customers succeed and how you can contribute to our unique culture at Clay.
Tailor Your Experience: Make sure to highlight your relevant experience in Customer Success or similar roles. We’re looking for specific examples of how you've driven revenue growth and built strong customer relationships, so don’t hold back!
Be Creative: Remember, creativity is key! Use your application to showcase your innovative thinking and problem-solving skills. We love seeing candidates who can think outside the box and bring fresh ideas to the table.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team at Clay!
How to prepare for a job interview at Clay
✨Know Your Customer Success Stuff
Make sure you brush up on the latest trends and best practices in customer success. Be ready to discuss how you've driven revenue growth and retention in your previous roles. Show them you understand the importance of building deep, trusted partnerships with customers.
✨Show Off Your Leadership Skills
Since this role involves leading a team, be prepared to share examples of how you've successfully coached and developed others. Talk about your approach to fostering a culture of learning and accountability, and how you motivate your team to achieve their goals.
✨Be a Problem Solver
Clay values creativity and turning challenges into opportunities. Think of specific instances where you've faced obstacles and how you navigated through them. Highlight your ability to simplify complexity and find creative solutions that benefit both the team and the customer.
✨Connect the Dots with Data
Data-driven decision-making is key in this role. Be ready to discuss how you've used KPIs to track customer health and guide your strategies. Share examples of how you've told a story with data to influence decisions and drive meaningful business outcomes.