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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer support and optimise support systems.
- Company: A leading tech company in Greater London with a focus on innovation.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Why this job: Make a real impact by enhancing customer experiences and leading a talented team.
- Qualifications: Strong leadership skills, technical expertise, and a passion for service delivery.
- Other info: Opportunity to work with support ops tools and data analysis.
The predicted salary is between 43200 - 72000 £ per year.
A leading tech company in Greater London seeks a Product Support Manager to lead a team of specialists. You will ensure exceptional customer support and the team's performance while optimizing support systems.
The ideal candidate has a strong leadership background, technical skills, and a track record of excellent service delivery. Bonus points for experience with support ops tools and data analysis.
This role combines team management with a hands-on technical approach to problem-solving.
Product Support Lead - Drive Customer Impact in London employer: Clay
Contact Detail:
Clay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Lead - Drive Customer Impact in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and technical problem-solving. We want to show off our leadership skills and hands-on approach!
✨Tip Number 3
Showcase your experience with support ops tools and data analysis during interviews. We need to highlight how these skills can drive customer impact and improve team performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows us you’re serious about joining the team.
We think you need these skills to ace Product Support Lead - Drive Customer Impact in London
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully managed teams in the past and how you can bring that expertise to our Product Support team.
Technical Know-How is Key: Don’t shy away from showcasing your technical skills! If you've worked with support ops tools or have experience in data analysis, let us know. This will help us understand how you can optimise our support systems.
Customer Service Excellence: We’re all about exceptional service delivery. In your application, share specific examples of how you've gone above and beyond for customers. This will show us your commitment to customer impact.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Clay
✨Know Your Stuff
Make sure you brush up on the technical skills mentioned in the job description. Familiarise yourself with support ops tools and data analysis techniques, as these will likely come up during the interview. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific challenges you faced and how you motivated your team to overcome them. This will demonstrate your ability to manage and inspire others, which is crucial for the Product Support Lead role.
✨Customer-Centric Mindset
Be ready to discuss how you ensure exceptional customer support. Share stories that highlight your commitment to service delivery and how you've gone above and beyond for customers. This will resonate well with the company's focus on customer impact.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s support systems and team dynamics. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to demonstrate your analytical thinking.
