At a Glance
- Tasks: Be the face of IT, resolving requests and improving processes in a fast-paced environment.
- Company: Join an innovative AI company shaping the future of business growth.
- Benefits: Competitive salary, remote work options, and access to world-class coaching.
- Other info: Dynamic culture with diverse team members and excellent career growth opportunities.
- Why this job: Make a real impact by building efficient IT processes in a rapidly scaling company.
- Qualifications: 3-5 years in IT support with strong service delivery instincts and SaaS admin experience.
The predicted salary is between 29700 - 36300 £ per year.
About Clay
AI is unleashing the biggest wave of company creation in history. Clay's mission is to be the engine those companies use to grow to their full potential.
About Clay
AI is unleashing the biggest wave of company creation in history.
Clay's mission is to be the engine those companies use to grow to their full potential.
Clay predicts the next best action for your business and then helps you take it.
We started by aggregating the best data for B2B companies.
Then, we built the infrastructure to run any personalized campaign on top of it, including emails, ads, landing pages, and workflows that make reps more productive.
Now, we're building agents that can help grow your company for you.
We're already helping thousands of customers — including Anthropic, Open AI, Google, and Visa — go to market with unique data, signals, and AI research.
In 2026, we raised a $115M Series D at $7.1B Valuation led by Wellington — and are on track to cross $200M in revenue this quarter.
We also launched a $1M Scholarship fund for GTME Education.
- Some Things To Know About Us
- Our community includes 17,000+ customers, 200+ integration partners, 125+ agencies, 50+ Clay clubs, and 30k members on Slack.
- Our culture is unique inside and outside of work.
Our team members are also DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more.
- All employees can work with world-class coaches who specialize in creativity, management, and more.
- Our operating principles — including negative maintenance and non-attached action — guide our work. Read more about them here.
- Read about us in the NYT, Forbes, First Round Review, and more.
Hear from our employees directly on our Glassdoor page!
About The Role
Clay is scaling fast and the IT function is new.
The IT Support Team will be the first point of contact for requests, the team that keeps the queue moving, and a key partner to the Head of IT in building out how the helpdesk operates.
The core of the support engineer role is service delivery: triaging incoming requests, resolving issues quickly, and making sure employees get reliable, responsive support.
Alongside that, you'll work closely with the Head of IT to configure workflows and build process in our AI-powered ITSM platform, so the function gets more efficient as Clay grows.
This is a good fit if you take pride in running a clean queue, communicate clearly with employees, and are genuinely interested in building better process, not just executing it.
- What You’ll Do (Job Responsibilities)
- Be the face of IT at Clay.
Triage and resolve incoming requests across access, software provisioning, onboarding and offboarding, hardware support, and general helpdesk needs.
Employees should feel like IT is fast, reliable, and easy to work with.
- Own onboarding and offboarding execution.
Provision and deprovision accounts, coordinate hardware, and make sure new hires are set up from day one and departing employees are fully off-boarded without gaps.
- Help build the helpdesk function.
Partner with the Head of IT to configure and improve our ITSM platform — define request categories, build intake workflows, and manage queues as the function takes shape and scales.
- Keep the office running.
Support conference room AV, networking equipment, peripherals, and general office tech so employees can do their best work without technology getting in the way.
- Administer the Saa S stack.
Manage day-to-day administration across Google Workspace, Slack, Zoom, Notion, and other core tools — provisioning users, managing settings, and keeping things clean.
- Handle hardware logistics. Coordinate device provisioning, shipping, receiving, and basic asset tracking so employees have what they need when they need it.
- Build process, not just runbooks.
Document what you own, identify patterns in incoming requests, and flag opportunities to improve or automate recurring work.
The goal is a helpdesk that gets smarter over time.
- What You’ll Bring
- 3 to 5 years in IT support, helpdesk, or a closely related role
- Strong service delivery instincts; you prioritize well, keep queues clean, and close requests with clear communication
- Hands-on experience with ITSM platforms; you understand how to configure and manage one, not just work inside it
- Broad Saa S admin experience: Google Workspace, Slack, Zoom, Notion, and similar platforms; you've provisioned users, managed settings, and handled admin tasks across a modern Saa S stack
- Familiarity with office technology: conference room AV setup and troubleshooting, Meraki or similar networking equipment, common peripherals
- Experience supporting onboarding and offboarding workflows end to end
- Technical fluency: comfortable in Saa S platforms, mac OS, and basic identity and access management tasks (provisioning, deprovisioning, group management)
- AI-forward mindset: you use AI tools to work faster, handle volume more intelligently, and improve the support experience
- Process-oriented: you notice what's inefficient and want to fix it
- Clear communicator: employees trust you and know their issues are being handled
- Bonus Points If You
- Experience with Serval ITSM, either launching it or working within it day to day
- Experience at a fast-scaling startup where IT processes were being built out
- Familiarity with Okta or similar identity platforms at a user/admin level
- Experience building workflows or automations in an ITSM or similar platform
- Exposure to broader automation tooling
- Why This Role
You'll handle the most visible function in IT and have a real hand in shaping how it works.
Clay is an AI-forward company and this role reflects that — we're building a helpdesk that runs well and gets smarter over time.
If you want to do solid IT support work at a fast-moving company and help build the process that makes it scale, this is a good fit.
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IT Support Engineer in London employer: Clay
Clay AI is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and innovation thrive. Employees benefit from world-class coaching, unique growth opportunities, and the chance to redefine sales in a dynamic, AI-driven environment. With a diverse team of passionate individuals and a commitment to personal and professional development, Clay AI offers a rewarding experience for those looking to make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Clay values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Clay might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Clay!
✨Direct Apply to Clay
Let's not forget to apply directly through the Clay website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Clay.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Clay. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Clay
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
