Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support innovative enterprise customers by resolving complex technical challenges and enhancing workflows.
- Company: Join a fast-growing tech company with a vibrant culture and a mission to drive creativity.
- Benefits: Enjoy competitive pay, remote work options, and access to world-class coaching.
- Other info: Dynamic team with diverse backgrounds and excellent career growth opportunities.
- Why this job: Be a key player in helping top companies succeed while shaping the future of enterprise support.
- Qualifications: Strong technical skills in APIs and SaaS, plus experience in enterprise support.
The predicted salary is between 60000 - 80000 ÂŁ per year.
About Clay
Our mission is to help organizations turn any growth idea into reality. We see growth as a creative practice, not a formula. Finding and reaching your best‑fit customers takes unique ideas and constant iteration. As AI makes execution faster and tactics easier to copy, creativity is the only lasting advantage. We're already helping thousands of customers—including Anthropic, Notion, Google, and Ramp—go to market with unique data, signals, and AI research.
In 2025, we raised a $100M Series C backed by world‑class investors including Sequoia, CapitalG, and First Round—and crossed $100M in revenue. In 2026, we announced our second employee tender offer in 9 months at a new $5B valuation. We also launched a community equity round, for our customers, agency partners, and club members.
Some things to know about us:
Our community includes 11,000+ customers, 150+ integration partners, 125+ agencies, 50+ Clay clubs, and 30k members on Slack. Our culture is unique inside and outside of work. Our team members are DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more. All employees can work for free with world‑class coaches who specialize in creativity, management, and more. Our operating principles—including negative maintenance and non‑attached action—guide our work.
Enterprise Product Support Specialist
Our customers are some of the most innovative and high‑impact operators in the world. As a founding Enterprise Support Specialist in London, you’ll be the primary technical and strategic partner for Clay’s largest, most complex, and highest‑value customers—ensuring their long‑term success while influencing how we deliver exceptional enterprise‑grade support. You’ll own relationships with enterprise accounts post‑onboarding, resolve their most complex technical challenges, design tailored workflows, and partner closely with Product, Engineering, and Customer Success to deliver solutions that drive measurable outcomes. You’ll also help refine our enterprise support playbook and set the standard for operational excellence.
What You’ll Do
- Own enterprise‑level technical cases end‑to‑end, from triage through resolution, ensuring minimal disruption to customer operations.
- Serve as a trusted advisor for strategic accounts—understanding their business goals and proactively recommending workflows, configurations, and integrations to meet them.
- Act as the highest‑level subject matter expert on Clay’s product, advanced features, APIs, and data integration capabilities.
- Partner with Customer Success to deliver seamless, proactive support that strengthens long‑term relationships and drives product adoption.
- Collaborate closely with Product and Engineering to escalate critical issues through high‑quality bug reports, structured feedback, and advocating for enterprise needs in roadmap discussions.
- Develop and maintain enterprise‑facing resources such as technical runbooks, playbooks, and best‑practice guides.
- Support customers and cross‑functional partners during issue escalations and incident events.
- Identify patterns across accounts to recommend product improvements, process changes, or automation opportunities.
- Contribute to strategic process design, shaping how Clay supports and scales with enterprise customers.
What You’ll Bring
- Extensive technical expertise—fluent in APIs, complex data integrations, log analysis, and SaaS architecture, with the ability to troubleshoot across enterprise tech stacks like Salesforce.
- Proven track record in enterprise SaaS support, technical.
Enterprise Product Support Specialist (London) employer: Clay
Contact Detail:
Clay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Product Support Specialist (London)
✨Tip Number 1
Network like a pro! Reach out to current employees at Clay on LinkedIn or through our community channels. Ask them about their experiences and any tips they might have for landing the Enterprise Product Support Specialist role.
✨Tip Number 2
Prepare for the interview by understanding our mission and values. Think about how your skills can contribute to our creative approach to growth. Show us you’re not just another candidate, but someone who truly gets what we’re about!
✨Tip Number 3
Practice your problem-solving skills! Since this role involves resolving complex technical challenges, be ready to demonstrate your thought process during interviews. We love seeing how you tackle issues and come up with innovative solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in being part of the Clay community.
We think you need these skills to ace Enterprise Product Support Specialist (London)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping innovative companies grow and how your unique skills can contribute to that mission.
Tailor Your Application: Make sure to customise your CV and cover letter for the Enterprise Product Support Specialist role. Highlight your experience with APIs, data integrations, and any relevant SaaS support roles. We love seeing how your background aligns with our needs!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experiences and achievements. We appreciate a well-structured application that makes it easy for us to see why you’re a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Clay
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around APIs and data integrations. Familiarise yourself with Clay’s product features and how they can be applied to solve complex customer challenges. This will show that you're not just interested in the role but are also prepared to hit the ground running.
✨Understand the Company Culture
Clay values creativity and unique ideas, so think about how you can demonstrate your own creative problem-solving skills during the interview. Share examples from your past experiences where you've used creativity to overcome challenges or improve processes.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your ability to handle enterprise-level support cases. Prepare by thinking through potential challenges you might encounter and how you would approach resolving them. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Collaborative Spirit
Since the role involves working closely with Product, Engineering, and Customer Success teams, be ready to discuss how you’ve successfully collaborated in the past. Highlight any experiences where you’ve worked cross-functionally to achieve a common goal, as this will resonate well with their team-oriented culture.