Enterprise Growth Strategist (Customer Success) in London

Overview

Clay is a creative tool for growth. Our mission is to help businesses grow — without huge investments in tooling or manual labor. We’re already helping over 100,000 people grow their business with Clay. From local pizza shops to enterprises like Anthropic and Notion, our tool lets you translate any idea for growing your company into reality. We believe that modern GTM teams win by finding GTM alpha—a unique competitive edge powered by data, experimentation, and automation. Clay is the platform they use to uncover signals, build custom plays, and launch faster than their competitors. We’re looking for sharp, low-ego people to help teams find their GTM alpha.

Why Clay is the best place to work?

• Customers love the product (100K+ users and growing)
• We’re growing a lot (6x YoY last year, and 10x YoY the two years before that)
• Incredible culture (our customers keep applying to work here)
• Well-resourced - We raised a $100M Series C in 2025 at a $3.1B valuation and are backed by world-class investors like Capital G (Google), Sequoia and Meritech

What You’ll Do

• Onboarding and Implementation: You will own one of the most important metrics — how fast our customers launch their first use case and get value from Clay. Through this process you will also have the joy of teaching your customers the ins and outs of Clay and see many lightbulb moments.
• Ongoing Strategy and Adoption: Once your customers are fully onboarded and learn Clay, you will ensure they continue to adopt it on an ongoing basis and work to expand their use cases to additional teams (e.g., revops, markops, sales, CX). You will also maintain a strong relationship with them, understanding their changing business needs and ensuring Clay is adapting to those needs throughout our partnership.
• Renewal and Expansion: As a result of your hard work getting your customers so much value out of Clay, you will renew and expand their plans to ensure we continue to solve their biggest growth needs year after year.
• Build New Programs: This is a brand new role at Clay, and you will have the opportunity to partner with our Head of CX to build new programs for our Enterprise customers as different needs arise. This is a great opportunity for someone who is passionate about working directly with customers every day, but also enjoys building new processes and teams from 0.5 to 100.
• Impact Our Product Roadmap: As the steward of our largest customer relationships, everyone else at Clay will want a piece of you. In particular, you will partner closely with our engineering, design and product team to share synthesized customer feedback and work with them to incorporate it in the development of new features.

What You’ll Bring

• Passion for Clay: This is the #1 most important thing for this role. Loving Clay is easy, but you need to genuinely be Clay’s #1 fan to thrive in this position as you will spend a lot of time in the product and be responsible for helping customers feel the same passion you do.
• Domain Expertise: You can walk the walk and talk the talk of all things B2B SaaS and go-to-market operations. Major bonus points for prior experience in revops, markops or other go-to-market operator roles in-house or at an agency.
• Customer-Facing Experience: You have worked directly with customers in prior roles in some capacity (doesn’t have to have been through a CSM role).

Seniority level: Entry level

Employment type: Full-time

Job function: Marketing and Sales

Industries: Software Development