At a Glance
- Tasks: Support diverse customers, gather feedback, and create engaging content to enhance user experience.
- Company: Join a fast-growing tech company with a vibrant culture and innovative product.
- Benefits: Competitive salary, health insurance, flexible work options, and free meals.
- Other info: Exciting career growth opportunities in a supportive team atmosphere.
- Why this job: Make a real impact in a dynamic environment while helping businesses grow.
- Qualifications: Technical background, customer-focused mindset, and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About Clay
Clay is a creative tool for growth. Our mission is to help businesses grow — without huge investments in tooling or manual labor. We’re already helping over 100,000 people grow their business with Clay. From local pizza shops to enterprises like Anthropic and Notion, our tool lets you instantly translate any idea that you have for growing your company into reality. We believe that modern GTM teams win by finding GTM alpha — a unique competitive edge powered by data, experimentation, and automation. Clay is the platform they use to uncover hidden signals, build custom plays, and launch faster than their competitors. We’re looking for sharp, low-ego people to help teams find their GTM alpha.
Why is Clay the best place to work in New York?
- Customers love the product (100K+ users and growing)
- We’re growing a lot (6x YoY last year, and 10x YoY the two years before that)
- Incredible culture (our customers keep applying to work here)
- In-person work (beautiful office space in Flatiron)
- Well-resourced (raised a Series B expansion in January 2025 from investors like Sequoia and Meritech)
Product Support Specialist @ Clay
Our customers, ranging from enterprises to startups and SMBs, are among the most innovative operators out there! As a founding support specialist in London, you play a pivotal role in collaborating closely with our customers, ensuring they maximize the value of our product. This role offers an exceptional opportunity for individuals with a passion for customer support and a strong technical background to excel. Your primary responsibility will be to address customer needs and provide exceptional support. Using your technical expertise, you will deliver tailored solutions to enhance the overall customer experience and bridge the gap between customer needs and our product offerings. As a front-line representative, you will also play a critical role in providing valuable feedback to our product teams, sharing insights on user experiences, challenges, and preferences.
What You’ll Do
- Interact closely with a diverse range of customers, including enterprises, startups, and SMBs, providing hands-on support to help them maximize the use of the product.
- Gather and analyze customer feedback to identify common issues and areas for product improvement, ensuring that user insights contribute directly to product development.
- Create informative and engaging content based on common user needs and feedback, which could include guides, FAQs, and best practice documentation to enhance user experience and product understanding.
- Collaborate with various teams across Clay including product, engineering and data to help provide a stellar customer experience.
What You'll Bring
- You have a technical background: Ideally, you possess technical skills that enable you to understand and solve product-related issues effectively, and even code solutions when necessary.
- You are deeply customer-focused: You have a proven track record of working successfully with customers, understanding their needs, and delivering exceptional service.
- You are an excellent communicator: You can clearly articulate ideas, product benefits, and feedback both internally and externally, and can create content that resonates with a variety of audiences.
- You thrive in a dynamic, fast-paced environment: You are excited about the opportunity to work in an early-stage company where you can have a significant impact on the product and business.
- You are proactive about using insights to drive improvements: You are adept at gathering feedback, analyzing it for patterns, and using those insights to make informed suggestions for product enhancements.
Life @ Clay
Based out of a central office on 19th Street in Manhattan's Flatiron District. We love the energy of in-person collaboration while also offering the flexibility to work from home when needed.
- Competitive salary and role trajectory: Roles, responsibilities, and comp grow as we do.
- Health Insurance: Fully covered, high-quality medical, dental, and vision plans for NYC Claymates. Includes options covering 70–80% of out-of-network therapy after a deductible is met. Insurance options for remote Claymates may vary by location.
- Visa sponsorship: Visa sponsorship for US-based candidates (e.g., student to work visas). We get it - it's an arduous process, but we're not scared of it. Sponsorship for candidates outside of the US may vary.
- Paid time off: We expect team members to take at least 3 weeks fully-disconnected per year, with a flexible vacation policy beyond that.
- Free food: Free meals in office every day and unlimited snacks.
- Parental leave.
Remote Product Support Specialist employer: Clay Labs
Clay is an exceptional employer located in the vibrant Flatiron District of Manhattan, offering a dynamic work culture that thrives on collaboration and innovation. With a strong focus on employee growth, competitive salaries, and comprehensive health benefits, Clay ensures that its team members are well-supported both personally and professionally. The opportunity to work closely with a diverse range of customers and contribute directly to product development makes this role particularly rewarding for those passionate about customer support and technology.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Product Support Specialist
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or through mutual connections. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for the interview by researching Clay and its products. Understand what makes us tick and how you can contribute to our mission. Tailor your answers to show how your skills align with our goals.
✨Tip Number 3
Practice your communication skills! As a Product Support Specialist, you'll need to articulate ideas clearly. Mock interviews with friends can help you refine your pitch and boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Clay team.
We think you need these skills to ace Remote Product Support Specialist
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer support and technology shine through. We want to see that you’re genuinely excited about helping customers and making their experience with our product exceptional.
Tailor Your Content:Make sure to customise your application to highlight how your skills and experiences align with the role of Product Support Specialist. Use examples that demonstrate your technical background and customer-focused mindset, as this is what we’re really looking for!
Be Clear and Concise:We appreciate clear communication, so keep your application straightforward and to the point. Avoid jargon unless it’s relevant, and make sure your ideas flow logically. This will help us understand your thought process and how you articulate your ideas.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Clay!
How to prepare for a job interview at Clay Labs
✨Know Your Product Inside Out
Before the interview, make sure you understand Clay's product and its unique selling points. Familiarise yourself with how it helps businesses grow and the specific features that set it apart. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Customer Support Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or improved their experience. Highlight your ability to communicate clearly and empathetically, as this role is all about connecting with customers and understanding their needs.
✨Demonstrate Technical Proficiency
Since a technical background is essential for this role, be ready to discuss your technical skills and how they relate to problem-solving in a support context. If you have coding experience, mention specific instances where you've used it to enhance customer solutions.
✨Be Ready to Collaborate
Clay values teamwork across various departments. Prepare to discuss how you've worked with different teams in the past, whether it's product, engineering, or marketing. Emphasise your proactive approach to gathering feedback and using it to drive improvements.
