Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support high-impact customers by resolving complex technical challenges and designing tailored workflows.
- Company: Join a dynamic startup focused on innovative enterprise solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Fast-paced environment with opportunities to influence product development.
- Why this job: Be a key player in shaping enterprise support and driving customer success.
- Qualifications: Strong technical expertise in SaaS, APIs, and enterprise relationship management.
The predicted salary is between 60000 - 80000 ÂŁ per year.
Our customers are some of the most innovative and high-impact operators in the world. As a founding Enterprise Support Specialist in London, you’ll be the primary technical and strategic partner for Clay’s largest, most complex, and highest-value customers—ensuring their long‑term success while influencing how we deliver exceptional enterprise‑grade support. You’ll own relationships with enterprise accounts post‑onboarding, resolve their most complex technical challenges, design tailored workflows, and partner closely with Product, Engineering, and Customer Success to deliver solutions that drive measurable outcomes. You’ll also help refine our enterprise support playbook and set the standard for operational excellence.
What You’ll Do
- Own enterprise‑level technical cases end‑to‑end, from triage through resolution, ensuring minimal disruption to customer operations.
- Serve as a trusted advisor for strategic accounts—understanding their business goals and proactively recommending workflows, configurations, and integrations to meet them.
- Act as the highest‑level subject matter expert on Clay’s product, advanced features, APIs, and data integration capabilities.
- Partner with Customer Success to deliver seamless, proactive support that strengthens long‑term relationships and drives product adoption.
- Collaborate closely with Product and Engineering to escalate critical issues through high‑quality bug reports, structured feedback, and advocating for enterprise needs in roadmap discussions.
- Develop and maintain enterprise‑facing resources such as technical runbooks, playbooks, and best‑practice guides.
- Support customers and cross‑functional partners during issue escalations and incident events.
- Identify patterns across accounts to recommend product improvements, process changes, or automation opportunities.
- Contribute to strategic process design, shaping how Clay supports and scales with enterprise customers.
What You’ll Bring
- Extensive technical expertise—fluent in APIs, complex data integrations, log analysis, and SaaS architecture, with the ability to troubleshoot across enterprise tech stacks like Salesforce.
- Proven track record in enterprise SaaS support, technical account management, or solutions engineering, ideally in a high‑growth startup.
- Exceptional consultative skills—able to translate business needs into technical solutions.
- Enterprise relationship management experience—comfortable navigating multi‑stakeholder environments and executive conversations.
- Customer obsession—committed to delivering measurable value and long‑term success.
- Process and systems thinking—adept at identifying inefficiencies and designing scalable solutions.
- Experience collaborating cross‑functionally with Product, Engineering, and Customer Success teams.
- Comfortable in fast‑paced, evolving environments where priorities can shift quickly.
Enterprise Product Support Specialist (London) employer: Clay Labs
Contact Detail:
Clay Labs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Product Support Specialist (London)
✨Tip Number 1
Network like a pro! Reach out to current employees at Clay or similar companies on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by diving deep into Clay’s products and services. Understand their APIs and data integration capabilities so you can speak confidently about how you can add value to their enterprise customers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled complex technical challenges in the past, especially in a SaaS environment. This will demonstrate your consultative approach and customer obsession.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Clay team.
We think you need these skills to ace Enterprise Product Support Specialist (London)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Enterprise Product Support Specialist role. Highlight your technical expertise and experience in enterprise SaaS support, as this will show us you understand what we're looking for.
Showcase Your Problem-Solving Skills: In your application, share specific examples of how you've tackled complex technical challenges in the past. We love seeing how you’ve turned problems into solutions, especially in a fast-paced environment!
Demonstrate Customer Obsession: We want to see your commitment to customer success! Include instances where you've gone above and beyond to ensure client satisfaction, as this aligns perfectly with our values at StudySmarter.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Clay Labs
✨Know Your Product Inside Out
As an Enterprise Product Support Specialist, you need to be the go-to expert on Clay’s product and its advanced features. Make sure you understand the APIs, data integrations, and how they fit into enterprise tech stacks like Salesforce. Brush up on any recent updates or changes to the product so you can confidently discuss them during your interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've resolved complex technical challenges in previous roles. Think about how you identified issues, the steps you took to resolve them, and the outcomes. This will demonstrate your consultative skills and ability to translate business needs into effective technical solutions.
✨Understand the Customer's Perspective
Since this role is all about building relationships with enterprise accounts, it’s crucial to show that you understand their business goals. Research potential customers and think about how you would recommend tailored workflows or configurations to meet their needs. This will highlight your customer obsession and strategic thinking.
✨Be Ready for Cross-Functional Collaboration
This position requires working closely with Product, Engineering, and Customer Success teams. Prepare to discuss your experience collaborating across functions and how you’ve successfully navigated multi-stakeholder environments. Highlight any instances where you advocated for customer needs in product discussions or helped refine support processes.