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- Tasks: Manage reception duties, assist patients, and ensure smooth operation of the practice.
- Company: Join a caring team at Claverley Medical Practice, rated 'Good' by CQC.
- Benefits: Flexible hours, supportive environment, and opportunity to work in healthcare.
- Why this job: Make a difference in patient care while gaining valuable experience in healthcare.
- Qualifications: Experience in NHS or healthcare setting and strong customer service skills.
- Other info: Friendly team atmosphere with opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
Claverley Medical Practice is seeking an experienced Receptionist to join our wonderful team at our rural surgery which is situated on the borders of Wolverhampton & Shropshire. This role would be approx. 25 hours per week. Mondays are required but other days/times can be discussed. NHS working pattern contract for us is 8-8 but the surgery is open 08:00-18:30 Monday-Friday and occasionally on Saturday mornings to accommodate clinics such as flu vaccinations, covid vaccinations etc. We are also part of a network of local surgeries which offers occasional evening appointments across sites. However, successful applicants are only expected to work from Claverley Medical Practice. Our surgery is CQC rated 'Good' and is very patient orientated.
This advert will be published for 4 weeks but may close early should we reach a desired number of applications. Successful applicants will require a DBS check and will need to provide x2 references. Thank you for taking the time to read about us.
Main duties of the job:
- Opening & Closing of the surgery
- Answering telephone calls
- Actioning E-Consult triage requests
- Booking & cancelling of appointments with a range of clinicians
- Scanning & filing of clinical correspondence
- Giving out prescriptions and taking payments
- Actioning & replying to Emails
- Assisting patients with queries
About us:
We have a fantastic team at Claverley. We have a range of clinicians including: Practice Nurse & HCA, ARRS roles such as Paramedic, First Contact Physio (FCP) etc., Practice Management, Dispensers, Medical Secretary, Administrators. We are hard working but have an excellent 'family' environment which any new starter would feel welcomed in.
Job responsibilities:
Job Purpose: To ensure that the reception area of the Practice runs smoothly, providing a high level of service to patients, doctors, nurses and other members of the Practice team.
Duties and Responsibilities:
- Telephone Duties:
- Making and cancelling appointments
- Giving out results as per practice procedure
- Home visit requests
- Dealing with general enquiries and complaints
- Contacting other providers
- Any other enquiries
- Accepting new patients and temporary residents forms
- Greet and direct patients and visitors including signing in and out procedures
- Making appointments and dealing with appointment enquiries
- Handing out prescriptions and dispensed medication
- Ensure outstanding queries are explained and handed over to next shift, as necessary
- Respond to needs of doctors and nurses during surgery
- Collect payments from patients for non-NHS services
- Deal with general enquiries and complaints as per practice procedure
- Pulling Lloyd George envelopes when requested by doctors and filing appropriately
- Dealing with requests for repeat prescriptions as per practice procedure
- Dealing with queries relating to repeat prescriptions or directing appropriately to dispensary
- Input and extract information from Practice computer system
- Observe health and safety guidelines at all times
- Make refreshments for doctors and other team members, participate in washing up
- Any other reasonable duties as necessary
Person Specification:
Experience: Experience of working within the NHS or healthcare setting is essential.
Knowledge and skills:
- Work well as part of a team
- Provide high quality customer service skills & patient care
- Understanding of patient confidentiality
- Basic IT skills
- Ability to undertake online training modules (Bluestream Training)
- Confident with emergency situations
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist/Administrator in Wolverhampton employer: Claverley Medical Practice
Contact Detail:
Claverley Medical Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Administrator in Wolverhampton
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Claverley Medical Practice. Familiarise yourself with their services and values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think about your past experiences and how they relate to the role of a Receptionist/Administrator. We want to hear your stories!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview at Claverley.
✨Tip Number 4
Follow up! After your interview, don’t forget to send a thank-you email. It’s a great way to express your appreciation for the opportunity and reiterate your interest in the position. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Receptionist/Administrator in Wolverhampton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making a great first impression.
Tailor Your Application: Make sure to tailor your application specifically for the Receptionist/Administrator role at Claverley Medical Practice. Highlight your relevant experience and skills that match the job description, especially your customer service skills and ability to work in a team.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. Remember, we appreciate straightforward communication, especially in a role that involves dealing with patients and queries.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at Claverley Medical Practice
✨Know the Practice Inside Out
Before your interview, take some time to research Claverley Medical Practice. Familiarise yourself with their services, values, and the community they serve. This will not only show your genuine interest but also help you tailor your answers to align with their patient-oriented approach.
✨Showcase Your Customer Service Skills
As a Receptionist/Administrator, you'll be the first point of contact for patients. Prepare examples from your past experience where you've provided excellent customer service or resolved complaints effectively. Highlighting these skills will demonstrate that you're ready to contribute positively to the team.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult situations, managing appointments, and working as part of a team. Practising your responses can help you feel more confident and articulate during the interview. Consider role-playing with a friend to get comfortable with your answers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how they handle busy periods. This shows that you're not just interested in the job, but also in how you can grow within the practice.