At a Glance
- Tasks: Manage our online store, ensuring a seamless shopping experience and driving sales.
- Company: Join a fast-growing, creative brand that values collaboration and care.
- Benefits: Enjoy a competitive salary, 33 days annual leave, and private healthcare options.
- Other info: Dynamic environment where your creativity and ideas truly matter.
- Why this job: Be the digital guardian of a beloved brand and make a real impact on customer experience.
- Qualifications: Experience in ecommerce, confident with Shopify, and a keen eye for detail.
The predicted salary is between 30000 - 35000 € per year.
Ecommerce Executive at Claude & Co
£30'000 - £35'000 DOE
Claude HQ - Mountsorrel, Leicestershire
Office Based / Full-time
About Claude & Co
At Claude & Co we are about more than clothes. We design with a lot of thought, a little playfulness, and most importantly with care. We make pieces that families feel good about choosing and love wearing. We create treasured and memorable clothing, in the best quality and always with something unique that feels unmistakably Claude & Co.
We’re a fast-growing and ever-evolving brand, and our team is passionate, hands-on and ambitious. Every decision ladders back to creating a brand that people trust, connect with and enjoy. We’re proud of the creativity, courage and care that runs through everything we do and we’re looking for someone who shares that same energy.
The Role
As the Ecommerce Executive at Claude & Co, you will own the day-to-day performance of our online store. You are the guardian of how the brand shows up digitally and how customers experience and shop our product online. You will manage the website as a commercial channel while working closely with creative, marketing and product teams to ensure everything is on-brand, considered and built to convert. From product launches and emails to site performance and customer experience, you translate strong creative into a high-performing ecommerce store. This is a hands-on role that balances commercial thinking with attention to detail and customer experience.
You’ll be responsible for:
- Running the Online Store Day to Day
You own the website, keep it running smoothly and looking its best. This includes:
- Managing the Shopify site day to day
- Uploading and maintaining products, pricing and collections
- Writing clear, on-brand product descriptions
- Ensuring site navigation, merchandising and content are consistently polished and functional
You act as the digital shopkeeper, maintaining standards and spotting opportunities to improve how the store performs.
Launching Collections and Drops
You plan and execute the online launch of new collections and product drops. This includes:
- Coordinating product pages, collections and homepage updates
- Ensuring launches go live smoothly and on time
- Working with marketing to align email, site content and timing
- Creating a clear and compelling customer journey at launch
You make sure every launch feels intentional, well-presented and commercially strong.
Driving Sales and Conversion
You focus on turning traffic into sales and improving how customers shop the site. This includes:
- Improving site flow, usability and checkout experience
- Testing layouts, messaging and product positioning
- Identifying opportunities to increase conversion and average order value
- Using apps and tools to optimise the shopping experience
You are always thinking about what will help customers buy with confidence.
Working Closely With Creative
You work closely with the creative and marketing teams to ensure the site reflects the brand and supports sales. This includes:
- Translating campaign imagery and concepts onto the website
- Supporting product storytelling and brand voice online
- Maintaining strong visual standards on product and homepage content
- Ensuring creative direction works commercially on site
You bridge the gap between creative vision and ecommerce performance.
Email and Customer Retention
You own email marketing as a core ecommerce revenue channel, driving traffic back to site and supporting conversion and retention. This includes:
- Planning and executing day-to-day campaigns in Klaviyo around launches, restocks and key trading moments
- Building and optimising automated flows (abandoned cart, browse, post-purchase)
- Managing the email calendar in line with site activity and trading priorities
- Writing clear, on-brand copy that supports conversion
- Segmenting audiences to improve performance
- Monitoring results and optimising for revenue and repeat purchase
You ensure email is fully aligned with onsite activity and contributes meaningfully to overall ecommerce performance.
Data and Performance Tracking
You monitor performance and use insight to guide decisions. This includes:
- Tracking sales, conversion, bestsellers and customer behaviour
- Sharing insights with the merchandising and product teams
- Supporting decisions around restocks and product focus
- Identifying what to promote, change or improve on site
You are comfortable using data to inform action, not just reporting on it.
Customer Experience
You care deeply about the end-to-end customer journey. This includes:
- Keeping the online experience aligned with a premium brand feel
- Supporting or feeding into customer service where needed
- Considering delivery, returns and site communication from a customer-first perspective
- Flagging issues and opportunities to improve the experience
You help ensure shopping with us feels easy, thoughtful and considered.
A bout You
- Previous experience in an Ecommerce, Digital or Trading-focused role within fashion, retail or DTC
- Confident managing a Shopify site day to day
- Commercially minded with a clear understanding of conversion, customer journey and online trading principles
- Comfortable interpreting ecommerce data including sales performance, conversion, bestsellers and customer behaviour
- Experience using insight to inform decisions around launches, promotions and site improvements
- Strong attention to detail with a high standard for presentation and accuracy
- Organised and able to manage multiple priorities in a fast-paced environment
- A collaborative communicator who works well with creative, marketing and product teams
- Proactive and solutions-focused with a hands-on approach to problem solving
- Comfortable working within a growing and evolving business
WHAT WE CAN OFFER
- A chance to be part of a fast-growing, independent brand that values creativity, collaboration, and care
- A dynamic and supportive environment where your ideas and initiative make a real difference
- Salary £30-35k depending on experience
- 33 days annual leave including bank holidays
- Private health care option
- Pension Scheme
The Claude Way
We are honest and empathetic. We trust our intuition and each other. We bring courage and authenticity to everything we do with a good dose of fun. We are ambitious and passionate and always looking for ways to make things better. We stay kind and collaborative. We do not blame. We learn. We care about the details, go the extra mile, and are not afraid to take the road less travelled.
If that sounds like your vibe you will fit right in.
How to Apply
Send your CV, cover letter, and any relevant links to with the subject line “Ecommerce Executive Application” to be considered. We love creativity, and expect this role to be very popular so make your application stand out. Deadline for applications is 29/05/2026 however, we review applications as they come in and may begin interviews before the role closes. If we find a good candidate we could close the applications early.
PLEASE CONSIDER EMAILING OVER APPLYING ON LINKEDIN AS WE TEND TO RECEIVE A HIGH VOLUME OF APPLICANTS.
Website and Email Lead / Ecommerce Executive employer: Claude & Co
At Claude & Co, we pride ourselves on being more than just a clothing brand; we foster a vibrant and collaborative work culture that values creativity and initiative. Located in the heart of Mountsorrel, Leicestershire, our team enjoys a supportive environment with ample opportunities for personal and professional growth, alongside competitive benefits such as 33 days of annual leave and private healthcare options. Join us to make a meaningful impact in a fast-growing, independent brand where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Website and Email Lead / Ecommerce Executive
✨Tip Number 1
Get to know Claude & Co inside out! Familiarise yourself with their products, brand voice, and customer experience. This will help you tailor your approach and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process.
✨Tip Number 3
Prepare for the interview by thinking about how you can contribute to the team. Bring ideas on improving the website or email marketing strategies. Show them you’re ready to hit the ground running!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Claude & Co family.
We think you need these skills to ace Website and Email Lead / Ecommerce Executive
Some tips for your application 🫡
Show Your Passion:When writing your cover letter, let your enthusiasm for ecommerce and fashion shine through. We want to see that you’re not just looking for a job, but that you genuinely care about the brand and what we do at Claude & Co.
Tailor Your CV:Make sure your CV highlights relevant experience in ecommerce or digital roles. We love seeing how your past work aligns with what we’re looking for, so don’t be shy about showcasing your achievements!
Be Creative:Since we value creativity, think outside the box when crafting your application. Whether it’s a unique format for your CV or a memorable opening line in your cover letter, we appreciate fresh ideas that reflect your personality.
Follow Application Instructions:Make sure to send your CV and cover letter to the specified email address with the right subject line. We get a lot of applications, so following our instructions helps us spot yours easily and shows you can pay attention to detail!
How to prepare for a job interview at Claude & Co
✨Know Your Ecommerce Stuff
Make sure you brush up on your ecommerce knowledge, especially around Shopify and online retail principles. Be ready to discuss how you've improved conversion rates or enhanced customer journeys in past roles.
✨Showcase Your Creativity
Since Claude & Co values creativity, come prepared with examples of how you've translated creative concepts into successful online campaigns. Think about specific product launches or email marketing strategies you've executed.
✨Data is Your Best Friend
Be ready to talk about how you've used data to inform decisions in previous roles. Whether it's tracking sales performance or identifying bestsellers, showing that you can leverage insights will impress the interviewers.
✨Emphasise Collaboration
Highlight your experience working with creative and marketing teams. Claude & Co is looking for someone who can bridge the gap between creativity and ecommerce performance, so share examples of successful collaborations.
