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- Tasks: Manage our online store, ensuring a seamless shopping experience and driving sales.
- Company: Join a fast-growing, creative brand that values collaboration and care.
- Benefits: Competitive salary, 33 days annual leave, private healthcare, and pension scheme.
- Other info: Work in a dynamic environment with opportunities for growth and creativity.
- Why this job: Be the digital guardian of a unique fashion brand and make an impact online.
- Qualifications: Experience in e-commerce or digital roles, with a focus on customer journey and conversion.
The predicted salary is between 30000 - 35000 £ per year.
At Claude & Co we are about more than clothes. We design with a lot of thought, a little playfulness, and most importantly with care. We create treasured and memorable clothing, in the best quality and always with something unique that feels unmistakably Claude & Co.
We’re a fast-growing and ever-evolving brand, and our team is passionate, hands-on and ambitious. Every decision ladders back to creating a brand that people trust, connect with and enjoy. We’re proud of the creativity, courage and care that runs through everything we do and we’re looking for someone who shares that same energy.
As the Ecommerce Executive at Claude & Co, you will own the day-to-day performance of our online store. You are the guardian of how the brand shows up digitally and how customers experience and shop our product online. You will manage the website as a commercial channel while working closely with creative, marketing and product teams to ensure everything is on-brand, considered and built to convert. From product launches and emails to site performance and customer experience, you translate strong creative into a high-performing ecommerce store. This is a hands-on role that balances commercial thinking with attention to detail and customer experience.
- Running the Online Store Day to Day
- You own the website, keep it running smoothly and looking its best.
- Uploading and maintaining products, pricing and collections.
- Writing clear, on-brand product descriptions.
- Ensuring site navigation, merchandising and content are consistently polished and functional.
- You act as the digital shopkeeper, maintaining standards and spotting opportunities to improve how the store performs.
- Launching Collections and Drops
- You plan and execute the online launch of new collections and product drops.
- Coordinating product pages, collections and homepage updates.
- Working with marketing to align email, site content and timing.
- Driving Sales and Conversion
- You focus on turning traffic into sales and improving how customers shop the site.
- Testing layouts, messaging and product positioning.
- You are always thinking about what will help customers buy with confidence.
- Working Closely With Creative
- You work closely with the creative and marketing teams to ensure the site reflects the brand and supports sales.
- Translating campaign imagery and concepts onto the website.
- Supporting product storytelling and brand voice online.
- Maintaining strong visual standards on product and homepage content.
- Ensuring creative direction works commercially on site.
- Email Marketing
- You own email marketing as a core ecommerce revenue channel, driving traffic back to site and supporting conversion and retention.
- Planning and executing day-to-day campaigns in Klaviyo around launches, restocks and key trading moments.
- Building and optimising automated flows (abandoned cart, browse, post-purchase).
- Managing the email calendar in line with site activity and trading priorities.
- Writing clear, on-brand copy that supports conversion.
- Segmenting audiences to improve performance.
- Monitoring results and optimising for revenue and repeat purchase.
- Data and Performance Tracking
- You monitor performance and use insight to guide decisions.
- Tracking sales, conversion, bestsellers and customer behaviour.
- You are comfortable using data to inform action, not just reporting on it.
- Customer Experience
- Keeping the online experience aligned with a premium brand feel.
- You help ensure shopping with us feels easy, thoughtful and considered.
Previous experience in an Ecommerce, Digital or Trading-focused role within fashion, retail or DTC.
Commercially minded with a clear understanding of conversion, customer journey and online trading principles.
Comfortable interpreting ecommerce data including sales performance, conversion, bestsellers and customer behaviour.
Experience using insight to inform decisions around launches, promotions and site improvements.
A collaborative communicator who works well with creative, marketing and product teams.
A chance to be part of a fast-growing, independent brand that values creativity, collaboration, and care.
Salary £30-35k depending on experience.
33 days annual leave including bank holidays.
Private health care option.
Pension Scheme.
We care about the details, go the extra mile, and are not afraid to take the road less travelled.
E-commerce and Online Marketplace Executive employer: Claude & Co
Contact Detail:
Claude & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-commerce and Online Marketplace Executive
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Claude & Co's ethos, products, and online presence. This will help you speak their language and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it shows initiative and can give you insider info that’ll set you apart.
✨Tip Number 3
Prepare for practical scenarios! Think about how you would handle specific challenges in ecommerce, like improving conversion rates or launching a new collection. Be ready to share your ideas during the interview to demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace E-commerce and Online Marketplace Executive
Some tips for your application 🫡
Show Your Passion for E-commerce: When writing your application, let your enthusiasm for e-commerce shine through! Share specific examples of how you've engaged with online marketplaces or improved customer experiences in previous roles. We love seeing that spark!
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the job description. Highlight your experience in managing online stores and working with creative teams. We want to see how you can bring your unique skills to Claude & Co!
Be Clear and Concise: Keep your writing clear and to the point. Use bullet points where necessary to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, just like you would with customers on our site.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Claude & Co
✨Know the Brand Inside Out
Before your interview, dive deep into Claude & Co's ethos and product range. Understand their unique selling points and how they differentiate themselves in the market. This will not only show your genuine interest but also help you align your answers with their brand values.
✨Showcase Your E-commerce Savvy
Be prepared to discuss your previous experience in e-commerce or digital roles. Highlight specific examples where you've improved conversion rates or enhanced customer experiences. Use data to back up your claims, as this role requires a strong understanding of performance metrics.
✨Demonstrate Collaboration Skills
Since the role involves working closely with creative and marketing teams, be ready to share examples of successful collaborations. Talk about how you’ve bridged gaps between different departments and contributed to a cohesive brand message.
✨Prepare for Practical Scenarios
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle a product launch or improve site navigation. Practising these scenarios can help you articulate your thought process clearly during the interview.