EA / Office Manager in Birmingham

At Claude & Co we are about more than clothes. We design with a lot of thought, a little playfulness, and most importantly with care. We make pieces that families feel good about choosing and love wearing. We create treasured and memorable clothing, in the best quality and always with something unique that feels unmistakably Claude & Co. We’re a fast-growing and ever-evolving brand, and our team is passionate, hands-on and ambitious. Every decision ladders back to creating a brand that people trust, connect with and enjoy. We’re proud of the creativity, courage and care that runs through everything we do and we’re looking for someone who shares that same energy.

This is a pivotal role at the heart of Claude & Co. You’ll provide high-level assistance support to the Founder and Senior Leadership Team, while also helping to keep the wider office and team running smoothly. This is not a reactive support role. You will be trusted to make decisions, set boundaries and prioritise them on behalf of the Founder and Directors. You will be expected to challenge where needed, protect leadership time and bring clarity to competing demands and objectives of the business.

You’ll be the person who brings calm, structure and momentum to a busy leadership team - managing diaries, preparing for meetings, following up actions and ensuring nothing slips through the cracks. Alongside this, you’ll take ownership of essential office, operational and people-related admin that supports a growing team. This role suits someone who thrives in a fast-paced, creative environment and enjoys combining strategic support with hands-on organisation with professionalism and discretion.

• Provide high-level administrative and PA support to the Founder and senior leadership team
• Manage complex diaries, meeting schedules, travel and events
• Prepare agendas, presentations, reports, and briefing documents
• Take accurate minutes and track actions to ensure follow-through and accountability
• Act as a gatekeeper and first point of contact for internal and external stakeholders
• Handle confidential and sensitive information with discretion
• Oversee the smooth day-to-day running of a growing office
• Coordinate office logistics, supplies, facilities and external suppliers
• Support recruitment coordination, onboarding and offboarding of team members
• Booking travel including flights, hotels and trains for any team trips
• Manage HR administration including annual leave, sickness absence and return-to-work processes
• Maintain and improve office systems, processes and filing (digital and physical)
• Support and manage clear communication between SLT and the wider team
• Assist with internal communications, team updates and leadership follow-ups
• Plan & coordinate team meetings, off-sites and company events
• Liaise confidently with external partners, agencies and suppliers
• Support the Founder with creative organisation, including product samples, launch timelines, presentations and brand events
• Identify bottlenecks & opportunities to improve administrative, office, and workflow processes
• Support project coordination across departments as required
• Anticipate needs, proactively solve problems, and help leaders stay focused on priorities

You’re professional, proactive, trustworthy and emotionally intelligent - someone the leadership team can rely on implicitly and who the wider team love working with. You enjoy working with creative people but are confident bringing structure, systems and organisation to an entrepreneurial environment.

• Proven experience as an Executive Assistant or Senior PA/EA
• Experience supporting multiple senior stakeholders
• Exceptional organisational and time-management skills
• Strong written and verbal communication skills
• High levels of discretion, professionalism, confidentiality and trustworthiness
• Confidence using Microsoft Office and business systems

• Experience within a growing brand, creative business or SME
• Office management, operations or HR administration experience within previous role
• Familiarity with Monday.com
• An interest in or understanding of the fashion or retail industry

• Calm, adaptable and solutions-focused
• Highly organised with strong attention to detail
• Excellent communication skills – employees, Executive Team, clients and suppliers
• Approachable, confident and collaborative
• Comfortable working independently and as part of a team
• A sense of humour and positive energy

WHAT WE CAN OFFER: A chance to be part of a fast-growing, independent brand that values creativity, collaboration, and care. A dynamic and supportive environment where your ideas and initiative make a real difference. Salary £35-40k depending on experience. 33 days annual leave including bank holidays. Private health care option. Pension Scheme.

The Claude Way: We are honest and empathetic. We trust our intuition and each other. We bring courage and authenticity to everything we do with a good dose of fun. We are ambitious and passionate and always looking for ways to make things better. We stay kind and collaborative. We do not blame. We learn. We care about the details, go the extra mile, and are not afraid to take the road less travelled.

If that sounds like your vibe you will fit right in.

How to Apply: Send your CV, cover letter, and any relevant links to be considered. We love creativity, and expect this role to be very popular so make your application stand out. Deadline for applications is 29/05/2026 however, we review applications as they come in and may begin interviews before the role closes. If we find a good candidate we could close the applications early.