Customer Engagement Advisor

Classroom Secrets is a leading UK-based edtech company, supporting teachers, schools, parents and tutors with high-quality, differentiated primary resources aligned to the English national curriculum. Since 2013, we’ve grown from a small start-up into a trusted global provider, united by one clear vision: To help children globally reach their potential. We’re passionate about reducing teacher workload, making learning accessible to all children, and putting joy back into teaching and learning.

This is a remote position. Join Classroom Secrets and make a real difference! Are you friendly, organised, and confident speaking with people? Do you enjoy helping customers while spotting opportunities to add value? We’re looking for a Customer Engagement Advisor to be the first point of contact for our customers and to support schools in getting the very best from Classroom Secrets. This is a varied role where no two days are the same. You’ll support new and existing customers, guide schools through subscriptions and renewals, and play an important part in building long-term relationships within the education sector.

What you’ll get up to:

• Act as the first point of contact for new and existing customers via phone and email
• Support schools with queries, subscriptions and renewals
• Help new customers understand our services and how to get the most from them
• Identify sales opportunities and confidently guide schools through the purchasing process
• Provide accurate quotes and issue invoices
• Make outbound calls to existing and prospective customers and handle inbound calls
• Keep customer records and activity up to date in the CRM system
• Work closely with colleagues across Classroom Secrets to deliver an excellent customer experience

Requirements What You’ll Bring:

• A warm, friendly personality with an excellent telephone manner
• Strong communication, listening and problem-solving skills
• Confidence managing multiple tasks and adapting to changing priorities
• A proactive approach, with the confidence to spot and act on sales opportunities
• Strong organisational skills and attention to detail, particularly when working with data and written communication
• Willingness to learn, develop and grow within the role
• A genuine passion for education and making a positive impact

The opportunity to make a real difference in education — every role here counts. Full training and a dedicated buddy to support you during onboarding. A supportive, friendly team where collaboration is encouraged. Opportunities for personal and professional development. Involvement in projects that help shape the business. Holiday entitlement, plus the option to purchase up to 15 additional days (pro-rata for part time). Contributory pension scheme. Personal development hour. Regular one-to-ones with Directors. Company away days.

How to apply: Apply via our website by 11.59pm on Monday 9th February 2026. We may close applications early if we receive a high volume of suitable applications. If shortlisted, you’ll be invited to an interview, which will include a short presentation. This isn’t about being perfect — it’s simply a chance for us to get to know you better and see how you communicate. We’ll share full guidance in advance and are happy to make reasonable adjustments where needed. You must have the right to work in the UK and access to your own IT equipment (laptop or desktop with an internet connection). We are committed to diversity and inclusion and welcome applications from all backgrounds. Please let us know if you require any adjustments during the recruitment process.