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- Tasks: Design and build AI-powered automations to streamline marketing operations.
- Company: Join Playlist, a leader in connecting people with inspiring fitness and wellness experiences.
- Benefits: Competitive salary, flexible work options, and opportunities for personal growth.
- Other info: Dynamic team environment with a focus on innovation and collaboration.
- Why this job: Shape the future of technology in wellness and fitness while making a real impact.
- Qualifications: 2+ years in operations, strong SQL skills, and experience with AI automations.
The predicted salary is between 50000 - 65000 £ per year.
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.
Who we are: ClassPass’ Marketing Technology team is looking for a MarTech Program Manager to serve as the systems backbone of our MarTech org. You’ll step into a complex, evolving technical environment, quickly understand what’s happening end to end, and rebuild what’s needed into clean, scalable systems you’ll own over time. The core loop of this role is build, maintain, and improve: you’ll design AI-powered automations and backend workflows that support some of our most operationally complex marketing functions, stay close to what you’ve built, and make smart calls when edge cases show up without a playbook.
- Design and build AI-powered automations, internal tooling, and workflows using Claude and Claude Code to reduce manual effort and surface insights from large datasets.
- Own automations end to end, including monitoring system behavior, debugging issues, handling edge cases, and making judgment calls when things break.
- Untangle MarTech tech debt by mapping current-state systems, identifying root causes, and rebuilding workflows to be cleaner and more scalable.
- Turn ambiguous problems into clear paths forward by asking sharp questions, defining scope, and presenting well-reasoned options.
- Partner across marketing and technical teams to keep backend systems reliable, understandable, and ready to evolve as priorities shift.
- Build infrastructure that’s robust (handles edge cases), documented (others can follow it), and flexible (supports iteration without rework).
- Dig into data to validate system performance, spot patterns, and support decision-making using SQL and structured investigation.
Experience You'll Bring:
- 2+ years of experience in Revenue Operations, Business Operations, or a technically oriented operations role where you built and owned systems (not just managed them).
- Fluency in SQL, including the ability to navigate and interrogate large, complex datasets independently.
- Hands-on experience building and maintaining AI-powered automations or workflows using APIs, LLMs, and/or no-code or low-code tools.
- Strong systems thinking, including comfort questioning why something is set up a certain way and what might break if it changes.
- Ability to operate without a playbook, diagnosing and resolving novel technical problems independently.
- End-to-end ownership mindset, including post-launch monitoring, debugging, and continuous improvement.
- Experience owning complex cross-functional work end to end, including scope definition, timelines, stakeholder communication, and rapid ramp-up in unfamiliar areas.
Nice to have: hands-on experience with CRM platforms such as HubSpot or Braze, and automation tools such as n8n.
MarTech Systems & Automation Manager employer: ClassPass
Contact Detail:
ClassPass Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MarTech Systems & Automation Manager
✨Tip Number 1
Network like a pro! Reach out to people in the MarTech space, especially those at Playlist or similar companies. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show off your skills! If you've built any cool automations or workflows, create a portfolio or a case study. This is your chance to demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 3
Prepare for the interview by diving deep into Playlist's mission and values. Think about how your experience aligns with their goal of fostering real-world connections and how you can contribute to that vision.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in being part of the Playlist team.
We think you need these skills to ace MarTech Systems & Automation Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about reshaping technology and fostering real-world connections. Share why this position at Playlist resonates with you personally.
Tailor Your Experience: Make sure to highlight your relevant experience in Revenue Operations or Business Operations. We’re looking for someone who has built and owned systems, so be specific about your achievements and how they relate to the MarTech landscape.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Use bullet points if it helps to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Playlist!
How to prepare for a job interview at ClassPass
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, especially SQL and any automation tools like n8n. Brush up on your understanding of AI-powered automations and how they can streamline processes. Being able to discuss specific examples of how you've used these tools will show you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare to discuss past experiences where you’ve tackled complex problems without a playbook. Think about situations where you had to diagnose issues or improve systems. Be ready to explain your thought process and how you arrived at your solutions—this will demonstrate your systems thinking and adaptability.
✨Communicate Clearly with Cross-Functional Teams
Since this role involves partnering across marketing and technical teams, practice articulating your ideas clearly and concisely. Prepare examples of how you’ve successfully communicated with different stakeholders in the past. This will highlight your ability to navigate complex environments and keep everyone on the same page.
✨Prepare Questions That Matter
Think of insightful questions to ask during the interview that reflect your understanding of the role and the company’s mission. For instance, inquire about the current challenges the MarTech team is facing or how they envision the evolution of their systems. This shows your genuine interest and helps you assess if the role aligns with your career goals.