At a Glance
- Tasks: Design and build AI-powered automations to enhance marketing operations.
- Company: Join Playlist, a leader in connecting people with inspiring fitness and wellness experiences.
- Benefits: Diverse work culture, opportunities for growth, and a chance to make a real impact.
- Other info: We value diversity and encourage all backgrounds to apply!
- Why this job: Be part of reshaping technology to foster meaningful connections in vibrant communities.
- Qualifications: 2+ years in operations, strong SQL skills, and experience with AI automations.
The predicted salary is between 40000 - 50000 € per year.
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.
Who we are: ClassPass’ Marketing Technology team is looking for a MarTech Program Manager to serve as the systems backbone of our MarTech org. You’ll step into a complex, evolving technical environment, quickly understand what’s happening end to end, and rebuild what’s needed into clean, scalable systems you’ll own over time. The core loop of this role is build, maintain, and improve: you’ll design AI-powered automations and backend workflows that support some of our most operationally complex marketing functions, stay close to what you’ve built, and make smart calls when edge cases show up without a playbook.
- Design and build AI-powered automations, internal tooling, and workflows using Claude and Claude Code to reduce manual effort and surface insights from large datasets.
- Own automations end to end, including monitoring system behavior, debugging issues, handling edge cases, and making judgment calls when things break.
- Untangle MarTech tech debt by mapping current-state systems, identifying root causes, and rebuilding workflows to be cleaner and more scalable.
- Turn ambiguous problems into clear paths forward by asking sharp questions, defining scope, and presenting well-reasoned options.
- Partner across marketing and technical teams to keep backend systems reliable, understandable, and ready to evolve as priorities shift.
- Build infrastructure that’s robust (handles edge cases), documented (others can follow it), and flexible (supports iteration without rework).
- Dig into data to validate system performance, spot patterns, and support decision-making using SQL and structured investigation.
Experience You'll Bring:
- 2+ years of experience in Revenue Operations, Business Operations, or a technically oriented operations role where you built and owned systems (not just managed them).
- Fluency in SQL, including the ability to navigate and interrogate large, complex datasets independently.
- Hands-on experience building and maintaining AI-powered automations or workflows using APIs, LLMs, and/or no-code or low-code tools.
- Strong systems thinking, including comfort questioning why something is set up a certain way and what might break if it changes.
- Ability to operate without a playbook, diagnosing and resolving novel technical problems independently.
- End-to-end ownership mindset, including post-launch monitoring, debugging, and continuous improvement.
- Experience owning complex cross-functional work end to end, including scope definition, timelines, stakeholder communication, and rapid ramp-up in unfamiliar areas.
Nice to have: hands-on experience with CRM platforms such as HubSpot or Braze, and automation tools such as n8n.
Have we piqued your curiosity? Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
MarTech Operations Engineer employer: ClassPass
At Playlist, we pride ourselves on fostering a vibrant work culture that champions innovation and collaboration. As a MarTech Operations Engineer, you'll have the opportunity to shape cutting-edge technology that enhances real-world connections in fitness and wellness, all while enjoying a supportive environment that prioritises employee growth and diversity. With access to exciting projects and a commitment to intentional living, working at Playlist means being part of a mission-driven team dedicated to making a positive impact globally.
StudySmarter Expert Advice🤫
We think this is how you could land MarTech Operations Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the MarTech space, especially those at Playlist or similar companies. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show off your skills! If you've built any cool automations or workflows, create a portfolio or a case study. This is your chance to demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 3
Prepare for the interview by diving deep into SQL and AI-powered tools. Be ready to discuss how you've tackled complex problems and improved systems in your past roles. We love seeing candidates who can think on their feet!
✨Tip Number 4
Don't hesitate to apply through our website! Even if you're not ticking every box, we value potential and passion. Just show us why you're excited about the role and how you can contribute to reshaping technology at Playlist.
We think you need these skills to ace MarTech Operations Engineer
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for MarTech and how it connects to your experiences.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific projects or tools you've used that relate to building and maintaining systems, just like we do at Playlist.
Showcase Problem-Solving Skills:We love a good problem-solver! Share examples of how you've tackled complex issues in the past, especially if they involved tech or operations. This will help us see how you think and approach challenges.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at ClassPass
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technical aspects of the role. Brush up on your SQL skills and be ready to discuss how you've built and owned systems in previous roles. Be prepared to share specific examples of AI-powered automations or workflows you've created.
✨Understand the Company’s Mission
Playlist is all about fostering real-world connections through technology. Familiarise yourself with their platform and how it empowers users. Show genuine enthusiasm for their mission and think about how your skills can contribute to reshaping technology's role in meaningful ways.
✨Prepare for Problem-Solving Questions
Expect to face questions that assess your ability to tackle ambiguous problems. Think of scenarios where you had to diagnose and resolve technical issues without a playbook. Practice articulating your thought process clearly, as this will demonstrate your systems thinking and ownership mindset.
✨Engage with Cross-Functional Collaboration
Since the role involves partnering across marketing and technical teams, be ready to discuss your experience in cross-functional work. Highlight instances where you defined scope, communicated timelines, and managed stakeholder expectations. This will show that you can navigate complex environments effectively.
