At a Glance
- Tasks: Lead onboarding for corporate partners, ensuring smooth implementation and driving employee sign-ups.
- Company: Playlist, a platform connecting people with inspiring fitness and wellness experiences.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Fast-paced startup culture with excellent career development opportunities.
- Why this job: Shape healthier communities while building your career in Account Management or Client Services.
- Qualifications: 1+ year in a customer-facing role, strong communication, and organisational skills.
The predicted salary is between 40000 - 50000 £ per year.
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.
JOB SUMMARY:
In this role, you are the face of ClassPass to our Corporate partners and their employees. Your interactions with these partners and their employees will largely influence a programme’s success. The primary focus of this role is to lead the onboarding of qualifying client accounts, ensuring a smooth implementation process that drives employee sign-ups and successful adoption of the ClassPass benefit. Once a contract is signed, and the programme is built and ready to launch, you will confidently communicate the ClassPass value proposition, demo the enrollment process, and highlight the usefulness of our tools to maximise subscriber acquisition. During the first 90 days an account is live on ClassPass, you’ll also effectively troubleshoot partner issues as they arise, advocate for our partners, escalate bugs, and communicate pain points and feature requests through the appropriate channels.
The ideal candidate will leverage their outstanding communication skills and impeccable attention to detail to connect with partners and foster mutually beneficial relationships to set accounts up for success. They will thrive in a fast-paced, ever-changing environment, demonstrating an agile and flexible mindset, strong organisational skills, and problem-solving skills. This is an excellent mid-level role for those looking to build a career in Account Management or Client Services, and/or those with an interest in Business Operations and Programme Management.
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
- Minimum of 1 year of work experience in a customer/client-facing role.
- A detail-oriented approach to executing tasks and an ability to manage multiple projects.
- Excellent organisational, communication, and time-management skills.
- A team player and comfortable with an ever-changing startup environment.
- Strong technical aptitude and the ability to quickly learn and navigate new systems and processes.
- A growth mindset with a proactive approach to continuous improvement, process optimisation, and enhancing the partner experience.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Deliver outstanding service to new Corporate partners and serve as the primary point of contact for net new accounts.
- Execute a smooth transition from Sales to Launch once a contract is signed, and from Launch to Account Management at 90 days.
- Lead launch activities for qualifying accounts, including partner handoff calls, webinars, employee communications, and other enablement efforts designed to achieve subscriber acquisition.
- Drive against Month 1 subscriber acquisition targets, 30/60/90 engagement rate targets, and other key milestones.
- Build trusted partner relationships through clear communication, strong organization, and proactive issue resolution, effectively troubleshooting challenges and escalating when appropriate.
- Collaborate cross-functionally to improve processes.
- Assist with ad hoc projects as needed.
SCOPE OF SUPERVISION/AUTHORITY:
Duties are performed under limited supervision. Often responsible for planning and organizing their own work, which may or may not be directly related to general business operations of the company or its customers. Will receive training and guidance from manager as needed. Individual contributors may be required to regularly exercise discretion and independent judgment with respect to matters of significance depending on the nature of the position. No direct management responsibility.
Corporate Launch Specialist employer: ClassPass
At Playlist, we pride ourselves on fostering a vibrant work culture that prioritises employee well-being and growth. As a Growth/Lifecycle Marketing Manager, you'll be part of a dynamic team dedicated to reshaping how people connect with fitness and wellness experiences, all while enjoying the benefits of a supportive environment that encourages innovation and collaboration. With opportunities for professional development and a commitment to meaningful work, Playlist is an exceptional employer for those looking to make a positive impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Launch Specialist
✨Get Involved in Industry Events
Jumping into industry events or leadership conferences can really help boost your visibility. Not only will you meet potential employers, but you’ll also get the chance to connect with other leaders in corporate management. Look for local or even virtual events that focus on leadership—every connection counts!
✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like ClassPass.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like ClassPass.
✨Tailor Your LinkedIn Presence
Ensure your LinkedIn profile is specifically tailored to corporate leadership. Highlight achievements, showcase relevant content and engage with posts in management groups. This not only builds your credibility but keeps you on the radar of companies looking for candidates like you as they post full-time opportunities.
We think you need these skills to ace Corporate Launch Specialist
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to ClassPass.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of ClassPass. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at ClassPass
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with ClassPass, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at ClassPass, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for ClassPass could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at ClassPass as they’re likely seeking a candidate who can enhance their workplace culture.
