At a Glance
- Tasks: Build strong relationships with corporate clients and drive engagement for ClassPass.
- Company: Join Playlist, a leader in fitness and wellness experiences.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Collaborate with a passionate team and make a real impact.
- Why this job: Shape healthier communities while developing your career in a dynamic environment.
- Qualifications: 2+ years in account management or sales, strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.
About the Role:
We are seeking a dynamic and results-driven Corporate Account Manager in EMEA to join ClassPass. In this role, you’ll be the primary contact for corporate clients, fostering long-term relationships through regular communication. Acting as a trusted advisor, you’ll drive client engagement, promote higher employee adoption of ClassPass, and identify upselling opportunities. Your focus will be on client retention and expanding partnerships, ensuring our solutions meet evolving needs while contributing to overall client satisfaction and company growth.
Key Responsibilities:
- Build and maintain strong relationships with corporate clients, understanding their needs and goals to ensure long-term partnerships.
- Regularly engage with clients, prioritising key accounts through quarterly check-ins to reinforce value and identify upselling opportunities.
- Leverage negotiation and persuasion skills to recommend additional services or features that align with client objectives, driving growth within accounts.
- Analyse engagement metrics to uncover trends, proactively addressing gaps with tailored solutions to boost retention, enrollment and client satisfaction.
- Deliver compelling presentations and organise promotional activities to increase employee participation and highlight ClassPass benefits.
- Provide exceptional customer support, resolving issues efficiently and ensuring a seamless client experience.
- Collaborate cross-functionally with our EMEA Launch Specialist for smooth client onboarding and contribute to global account management projects as needed.
Skills & Experience:
- 2+ Years experience in account management or a sales related role.
- Knowledge of the fitness and employee benefits industry (a plus).
- Strong communicator with excellent relationship-building skills.
- Detail-oriented problem solver with the ability to manage multiple projects at once.
- Proven ability to analyse data and apply insights to improve client outcomes.
- Good experience with CRM systems like Salesforce.
- Demonstrate success in partnerships management with a track record of delivering high performance.
- Right to work in the United Kingdom.
Corporate Account Manager employer: ClassPass
At Playlist, we pride ourselves on fostering a vibrant work culture that prioritises employee well-being and growth. As a Growth/Lifecycle Marketing Manager, you'll be part of a dynamic team dedicated to reshaping how people connect with fitness and wellness experiences, all while enjoying the benefits of a supportive environment that encourages innovation and collaboration. With opportunities for professional development and a commitment to meaningful work, Playlist is an exceptional employer for those looking to make a positive impact in their careers.
