At a Glance
- Tasks: Design and build AI-powered automations to enhance marketing operations.
- Company: Join Playlist, a leader in connecting people with inspiring fitness and wellness experiences.
- Benefits: Diverse workplace, competitive salary, and opportunities for personal growth.
- Other info: Embrace a dynamic environment that values diversity and innovation.
- Why this job: Shape technology's role in fostering real-world connections and vibrant communities.
- Qualifications: 2+ years in operations, fluency in SQL, and experience with AI tools.
The predicted salary is between 60000 - 80000 £ per year.
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self‑care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.
Who we are
ClassPass’ Marketing Technology team is looking for a MarTech Program Manager to serve as the systems backbone of our MarTech org. You’ll step into a complex, evolving technical environment, quickly understand what’s happening end to end, and rebuild what’s needed into clean, scalable systems you’ll own over time. The core loop of this role is build, maintain, and improve: you’ll design AI‑powered automations and backend workflows that support some of our most operationally complex marketing functions, stay close to what you’ve built, and make smart calls when edge cases show up without a playbook.
- Design and build AI‑powered automations, internal tooling, and workflows using Claude and Claude Code to reduce manual effort and surface insights from large datasets.
- Own automations end to end, including monitoring system behavior, debugging issues, handling edge cases, and making judgment calls when things break.
- Untangle MarTech tech debt by mapping current‑state systems, identifying root causes, and rebuilding workflows to be cleaner and more scalable.
- Turn ambiguous problems into clear paths forward by asking sharp questions, defining scope, and presenting well‑reasoned options.
- Partner across marketing and technical teams to keep backend systems reliable, understandable, and ready to evolve as priorities shift.
- Build infrastructure that’s robust (handles edge cases), documented (others can follow it), and flexible (supports iteration without rework).
- Dig into data to validate system performance, spot patterns, and support decision‑making using SQL and structured investigation.
Experience You'll Bring
- 2+ years of experience in Revenue Operations, Business Operations, or a technically oriented operations role where you built and owned systems (not just managed them).
- Fluency in SQL, including the ability to navigate and interrogate large, complex datasets independently.
- Hands‑on experience building and maintaining AI‑powered automations or workflows using APIs, LLMs, and/or no‑code or low‑code tools.
- Strong systems thinking, including comfort questioning why something is set up a certain way and what might break if it changes.
- Ability to operate without a playbook, diagnosing and resolving novel technical problems independently.
- End‑to‑end ownership mindset, including post‑launch monitoring, debugging, and continuous improvement.
- Experience owning complex cross‑functional work end to end, including scope definition, timelines, stakeholder communication, and rapid ramp‑up in unfamiliar areas.
- Nice to have: hands‑on experience with CRM platforms such as HubSpot or Braze, and automation tools such as n8n.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
Marketing Technology Manager in London employer: ClassPass, Inc.
At Playlist, we pride ourselves on fostering a vibrant work culture that champions innovation and collaboration. As a Marketing Technology Manager, you'll have the opportunity to shape cutting-edge systems that empower individuals and businesses to lead healthier lives, all while enjoying a supportive environment that prioritises employee growth and diversity. With our commitment to intentional living and meaningful connections, you'll be part of a team dedicated to making a positive impact in communities worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Marketing Technology Manager in London
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for ClassPass, Inc. and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like ClassPass, Inc. are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with ClassPass, Inc. on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at ClassPass, Inc.. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Marketing Technology Manager in London
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit ClassPass, Inc.. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of ClassPass, Inc.:Show us that you’ve done your homework! In your application, briefly mention what you admire about ClassPass, Inc.’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at ClassPass, Inc.
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at ClassPass, Inc. will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At ClassPass, Inc., they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
