At a Glance
- Tasks: Ensure guest safety and comfort while managing night operations at our luxury hotel.
- Company: Lakeside Hotel & Spa, a stunning venue on the shores of Windermere.
- Benefits: Enjoy discounts, wellbeing support, free meals, and access to spa facilities.
- Other info: Flexible shifts with opportunities for career growth and development.
- Why this job: Join a dynamic team and make a real difference in guest experiences overnight.
- Qualifications: Reliable, professional, with excellent customer service skills; training provided.
The predicted salary is between 18900 - 23100 £ per year.
Lakeside Hotel & Spa on the Southern shores of Windermere (1 mile from Newby Bridge) is owned by Classic Lodges.
We have 83 luxury bedrooms, fine dining restaurant, brasserie, pool, spa and conference suite ‘overlooking nothing but the lake’.
As a Night Porter, you will play a vital role in the smooth running and security of the hotel during the night.
Acting as the main point of contact for guests outside of normal operating hours, you’ll help ensure our guests enjoy a safe, comfortable, and welcoming stay from arrival through to departure.
This varied position combines guest service, security, housekeeping support, and operational duties, making it ideal for someone who enjoys taking ownership, solving problems, and working independently.
Key Responsibilities
- Welcoming late-arriving guests and assisting with check-ins and guest enquiries.
- Ensuring the safety and security of guests, colleagues, and hotel property throughout the night.
- Carrying out regular security and fire safety checks across the hotel.
- Assisting with guest requests promptly and professionally.
- Setting up conference and event spaces as required for the following day.
- Completing night cleaning duties in public areas and ensuring the hotel remains well presented.
- Supporting other hotel departments where required.
- Preparing the hotel for the morning team, including administrative and operational tasks.
- Reporting maintenance issues and ensuring they are logged appropriately.
- Maintaining high standards of guest service at all times.
What We’re Looking For
We believe in recruiting for potential as well as experience. Our ideal candidate will have:
- A reliable, trustworthy, and professional individual.
- Excellent customer service and communication skills.
- The confidence to work independently and make decisions when required.
- A proactive approach with strong attention to detail.
- Good organisational and problem-solving skills.
- A calm and professional manner when dealing with guest requests or unexpected situations.
- Work overnight shifts, including weekends and bank holidays.
- Previous night porter experience is desirable but not essential, full training will be given.
Benefits that we offer
- Generous employee discounts, including 25% off food and drink, plus friends and family discounts
- Wellbeing support through our partnership with Hospitality Action, offering free, confidential advice and resources as well as retail discounts
- Free uniform for Front of House team members
- Complimentary meal on shift
- Monthly gratuities
- Employee of the Quarter, with a £100 award
- Long service awards, including an invitation to the Classic Lodges Awards Ceremony
- Complimentary use of pool and spa facilities
- Learning and development opportunities, including apprenticeships, structured training, and clear career pathways
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Night Porter employer: Classic Lodges
Classic Lodges is an excellent employer for those looking to kickstart their career in the hospitality industry. Located in the vibrant town of Harrogate, we offer a supportive work culture that values genuine hospitality, alongside benefits such as employee discounts and wellbeing support. Join our fast-paced kitchen team and enjoy opportunities for personal growth while contributing to a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Classic Lodges. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Classic Lodges
Don't be shy about reaching out to Classic Lodges directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Classic Lodges and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Classic Lodges
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
