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- Tasks: Lead the housekeeping team to ensure exceptional cleanliness and guest satisfaction.
- Company: Luxury hotel on the stunning shores of Lake Windermere.
- Benefits: Competitive gratuities, enhanced holiday, professional development, and discounted stays.
- Other info: Flexible shifts with live-in options and access to leisure facilities.
- Why this job: Shape standards and elevate guest experiences in a beautiful setting.
- Qualifications: Proven leadership in housekeeping and a passion for hospitality.
The predicted salary is between 30000 - 40000 £ per year.
Set on the southern shores of Lake Windermere, just one mile from Newby Bridge, Lakeside Hotel & Spa is a luxury, full-service property offering 83 beautifully appointed bedrooms, a fine dining restaurant, brasserie, spa, swimming pool and a conference suite with uninterrupted lake views. As part of the Classic Lodges collection, we combine independent character with a commitment to professional excellence.
We are seeking an accomplished Head Housekeeper to lead and elevate our housekeeping operation. This is a pivotal leadership role, responsible for safeguarding the presentation, cleanliness, and overall guest environment across the hotel. It offers an opportunity to shape standards, develop a high-performing team, and contribute meaningfully to the wider guest experience.
The Role
As Head Housekeeper, you will take full operational responsibility for the housekeeping department, ensuring exceptional standards are consistently delivered across all bedrooms and public areas. You will lead from the front — setting expectations, inspiring your team, and driving a culture of pride, accountability and continuous improvement.
About You
- Proven experience managing a housekeeping department, ideally within a quality hotel environment
- Strong, visible leadership with the ability to motivate, engage and develop a team
- A meticulous eye for detail and an uncompromising commitment to high standards
- A calm, solutions‑focused approach in a fast‑paced operational setting
- A passion for delivering exceptional guest service and genuine hospitality
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office (Word, Excel and Outlook)
- Experience in training, coaching and developing team members
- Flexibility, resilience and a proactive mindset
Key Responsibilities
- Leading and managing the housekeeping team to deliver consistently outstanding cleanliness standards
- Overseeing daily operations, room inspections and public area presentation
- Driving quality control processes and ensuring readiness in line with occupancy demands
- Managing rotas, productivity and departmental performance
- Monitoring and controlling stock levels of linen, amenities and cleaning supplies
- Reporting and coordinating maintenance issues efficiently
- Building team morale and embedding a culture of excellence and accountability
- Delivering structured training and supporting team development
What We Offer
- Share of monthly gratuities (circa £1 per hour worked)
- Enhanced holiday entitlement with service (up to 33 days)
- Employee Assistance Programme via Hospitality Action
- Preferential Bed & Breakfast rates across the Classic Lodges portfolio
- Discounted food and beverage when staying within the group
- Complimentary meals whilst on duty
- Access to professional development, accredited training courses and apprenticeships
- Recognition programmes including Employee of the Quarter, Long Service Awards and Group Annual Awards
- Use of the onsite leisure facilities
Live In/Out opportunities available. This role involves a varied shift pattern including weekends and evenings, reflecting the nature of a luxury hospitality operation. If you are an experienced housekeeping leader seeking to make a tangible impact within a luxury hotel, we would be delighted to hear from you.
Head Housekeeper in Ulverston employer: Classic Lodges Limited
Contact Detail:
Classic Lodges Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Housekeeper in Ulverston
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings at Lakeside Hotel & Spa. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your leadership skills! When you get the chance to meet with potential employers, be ready to share specific examples of how you've motivated and developed your team in previous roles. This will highlight your fit for the Head Housekeeper position.
✨Tip Number 3
Prepare for the interview by researching Lakeside Hotel & Spa. Understand their values and what makes them unique. Tailor your answers to reflect how your experience aligns with their commitment to excellence and guest satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Lakeside Hotel & Spa.
We think you need these skills to ace Head Housekeeper in Ulverston
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous experience managing a housekeeping department. We want to see how you've led teams and maintained high standards in a quality hotel environment.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to describe your skills and experiences, so we can easily see why you’d be a great fit for our team.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Head Housekeeper role. Show us how your skills align with what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to receive your application and keep track of all the amazing candidates!
How to prepare for a job interview at Classic Lodges Limited
✨Know Your Stuff
Before the interview, make sure you’re familiar with the Lakeside Hotel & Spa and its offerings. Understand their commitment to excellence and how your experience aligns with their values. This will help you demonstrate that you’re not just a fit for the role, but also for the company culture.
✨Showcase Your Leadership Skills
As a Head Housekeeper, you'll need to lead a team effectively. Prepare examples of how you've motivated and developed your team in previous roles. Be ready to discuss specific situations where your leadership made a difference in maintaining high standards.
✨Be Detail-Oriented
Given the meticulous nature of housekeeping, be prepared to discuss your approach to quality control and attention to detail. Share experiences where your keen eye for cleanliness and presentation has positively impacted guest satisfaction.
✨Communicate Clearly
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. You might be asked about how you handle feedback or resolve conflicts within your team, so think of examples that highlight your effective communication skills.