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- Tasks: Welcome guests, manage check-ins/outs, and provide info about hotel services.
- Company: Grinkle Park Hotel, a renowned establishment in the hospitality industry.
- Benefits: Employee discounts, gratuities, training opportunities, and recognition programmes.
- Why this job: Kickstart your career in hospitality while creating memorable guest experiences.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Flexible shifts with full training provided; no prior experience necessary.
The predicted salary is between 988 - 1219 £ per month.
Grinkle Park Hotel is seeking an enthusiastic and dedicated individual to join our front-of-house team as a Receptionist. As the first point of contact for our guests, you will play a vital role in creating a welcoming and professional atmosphere, ensuring every guest enjoys an outstanding stay with us.
If you have a passion for customer service and hospitality, this Receptionist position offers an excellent opportunity to begin or further your career in the hotel industry within a renowned and supportive team.
Key Responsibilities – Reception and Front Desk Duties- Greet and welcome all guests on arrival, delivering a warm and professional first impression.
- Perform guest check-ins and check-outs efficiently, ensuring accuracy of bookings and payments.
- Provide detailed information about hotel facilities, services, and local attractions.
- Manage guest enquiries, requests, and feedback in a courteous and proactive manner.
- Answer incoming telephone calls, transfer calls to appropriate departments, and take messages as needed.
- Maintain up-to-date guest records and process cash or card transactions accurately.
- Assist with administration tasks including filing, data entry, and managing email correspondence.
- Excellent communication and interpersonal skills to deliver exceptional customer service.
- Strong organisational abilities and the capacity to manage multiple tasks at once.
- Attention to detail and a commitment to accuracy in all front desk operations.
- Ability to handle challenging situations with professionalism and a positive attitude.
- Proficiency in using computers; experience with hotel reservation systems (such as Guestline PMS) is beneficial.
- Previous hospitality or receptionist experience is desirable but not essential – full training will be provided.
- Fluency in spoken and written English is required.
- Straight shifts over 5 days up to 30 hours.
- Uniform provided for all reception staff.
- Gratuities paid monthly and additional tips.
- Employee discounts on food, beverage and accommodation across Classic Lodges group hotels.
- Employee recognition programmes, long service awards and special achievement awards.
- Access to training and development opportunities, including apprenticeships and courses.
Shift patterns include a mixture of early, middle, and late shifts across five days a week. Job Types: Full-time. We are an equal opportunities employer and welcome applications from all backgrounds.
Are you ready to be the welcoming face of Grinkle Park Hotel and take pride in delivering memorable guest experiences? If you are reliable, organised, and passionate about hospitality, we would love to hear from you.
How to ApplyApply now to join our dedicated reception team and start an exciting hospitality career with Classic Lodges at Grinkle Park Hotel.
Receptionist Grinkle Park Hotel employer: Classic Lodges Limited
Contact Detail:
Classic Lodges Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist Grinkle Park Hotel
✨Tip Number 1
Make sure to research Grinkle Park Hotel before your interview. Knowing about their services and values will help you connect with the team and show your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for guests, so being friendly and professional is key. Try role-playing with a friend to get comfortable.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Wear something smart and professional to show that you take the opportunity seriously.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your commitment to joining the Grinkle Park Hotel team.
We think you need these skills to ace Receptionist Grinkle Park Hotel
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for customer service shine through in your application. We want to see that you're excited about the opportunity to be the welcoming face of Grinkle Park Hotel!
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that match the job description. We love seeing how your background aligns with our needs, so don’t hold back!
Craft a Friendly Cover Letter: Your cover letter is your chance to connect with us on a personal level. Share why you’re interested in the role and how you can contribute to creating a warm atmosphere for our guests.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Classic Lodges Limited
✨Know the Hotel Inside Out
Before your interview, take some time to research Grinkle Park Hotel. Familiarise yourself with its facilities, services, and local attractions. This will not only show your enthusiasm but also help you answer questions about how you can enhance the guest experience.
✨Practice Your Communication Skills
As a Receptionist, excellent communication is key. Practice common interview questions and answers with a friend or in front of a mirror. Focus on being clear, friendly, and professional, as this reflects the warm welcome you’ll provide to guests.
✨Showcase Your Organisational Skills
Think of examples from your past experiences where you successfully managed multiple tasks or handled challenging situations. Be ready to share these stories during the interview to demonstrate your organisational abilities and problem-solving skills.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. This not only shows respect for the interviewers but also gives them a glimpse of how you would present yourself to guests at the hotel.
