At a Glance
- Tasks: Keep our hotel sparkling clean and create a welcoming atmosphere for guests.
- Company: Join the Lakeside Hotel & Spa, a vibrant place to work in hospitality.
- Benefits: Enjoy discounts, wellbeing support, free meals, and career development opportunities.
- Other info: Flexible hours with opportunities for growth and recognition.
- Why this job: Make a positive impact on guest experiences while working in a fun team.
- Qualifications: Friendly attitude, attention to detail, and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
As a Housekeeping Assistant, you will play an essential role in maintaining the cleanliness, comfort, and overall presentation of our facilities. You will ensure guest rooms and public areas are kept to a high standard, contributing to a welcoming and enjoyable environment for all guests. Working closely with the housekeeping team, you will support the smooth day-to-day operation of the department, consistently upholding standards of cleanliness, organisation, and guest satisfaction. Your attention to detail and commitment to quality will help create a positive and memorable experience for every guest.
Key Responsibilities
- Cleaning guest rooms, public areas and leisure facilities to our hotel standards.
- Paying close attention to detail by not compromising on quality standards.
- Having a passion for guest service and taking ownership of the guest experience.
- Being organised and proactive in managing your tasks.
- Reacting to guest requests so that we exceed expectations.
What We’re Looking For
- A friendly, professional and confident approach when interacting with guests.
- A passion for delivering excellent customer service and guest experience.
- Good communication and interpersonal skills.
- The ability to work efficiently in a busy environment.
- Strong attention to detail and a commitment to high standards.
- A positive, team-focused attitude and willingness to support colleagues.
- Flexibility, reliability and a genuine enthusiasm for hospitality.
What’s in It for You?
- Generous employee discounts, including 25% off food and drink, plus friends and family discounts.
- Wellbeing support through our partnership with Hospitality Action, offering free, confidential advice and resources as well as retail discounts.
- Complimentary meal on shift.
- Share of monthly gratuities.
- Employee of the Quarter, with a £100 award.
- Long service awards, including an invitation to the Classic Lodges Awards Ceremony.
- Complimentary use of Pool and Gym facilities.
- Enhanced holiday entitlement with service (up to 33 days).
- Learning and development opportunities, including apprenticeships, structured training and clear career pathways.
- Experience is preferable, but not essential as full training will be given.
- Role will involve some evening work.
Housekeeping Assistant - Lakeside Hotel & Spa employer: Classic Lodges Limited
At Lakeside Hotel & Spa, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment where every team member plays a vital role in creating memorable guest experiences. Our commitment to employee wellbeing is reflected in our generous benefits, including discounts, wellbeing support, and opportunities for personal and professional growth through structured training and clear career pathways. Join us in a location that not only boasts stunning views but also fosters a positive, team-oriented culture, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Assistant - Lakeside Hotel & Spa
✨Tip Number 1
Get to know the Lakeside Hotel & Spa before your interview! Familiarise yourself with their values and what makes them unique. This way, you can show off your enthusiasm and how you fit into their team.
✨Tip Number 2
Practice your communication skills! As a Housekeeping Assistant, you'll be interacting with guests and colleagues. Role-play common scenarios with a friend to boost your confidence and ensure you come across as friendly and professional.
✨Tip Number 3
Show off your attention to detail during the interview! Bring examples of how you've maintained high standards in previous roles or even in your personal life. This will demonstrate your commitment to quality and guest satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Housekeeping Assistant - Lakeside Hotel & Spa
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you genuinely care about creating a welcoming environment for guests and are excited about the role of Housekeeping Assistant.
Highlight Your Attention to Detail:Make sure to mention any experiences where your attention to detail made a difference. Whether it’s cleaning, organising, or managing tasks, we love to see how you’ve upheld high standards in previous roles.
Communicate Clearly:Good communication is key in our team. Use clear and concise language in your application to show us that you can express yourself well. This will help us understand your personality and how you might fit into our friendly team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Classic Lodges Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Housekeeping Assistant. Familiarise yourself with the key tasks like cleaning guest rooms and public areas, and think about how your skills align with maintaining high standards of cleanliness and guest satisfaction.
✨Show Off Your Attention to Detail
During the interview, highlight specific examples from your past experiences where your attention to detail made a difference. Whether it’s ensuring every corner is spotless or going the extra mile for a guest, demonstrating this quality will resonate well with the interviewers.
✨Emphasise Your Team Spirit
Since this role involves working closely with a team, be ready to discuss how you collaborate with others. Share stories that showcase your positive attitude and willingness to support colleagues, as this will show you’re a great fit for their team-focused environment.
✨Prepare for Guest Interaction Scenarios
Expect questions about how you would handle guest requests or complaints. Think of scenarios where you exceeded guest expectations and be prepared to explain your approach. This will demonstrate your passion for delivering excellent customer service, which is crucial for this role.
