At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and provide top-notch customer service.
- Company: The Old Swan Hotel, a historic gem in Harrogate.
- Benefits: Enjoy straight shifts, up to 6 weeks holiday, and free meals on duty.
- Other info: Training provided; potential for live-in position and employee discounts.
- Why this job: Join a friendly team and create memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 10.8 - 13.2 £ per hour.
The Old Swan Hotel, Harrogate are looking for a new team member to join our existing team. In return for your commitment, your benefits will be:
- Straight Shifts (40 hours over 5 days)
- Up to 6 weeks annual holiday
- Uniform Provided
- Meals on duty
- Parking on site
- Gratuities Paid Monthly
Responsibilities
- Greet and welcome guests as they arrive at the hotel
- Check guests in and out, ensuring a smooth and efficient process
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries and resolve any issues or complaints in a professional manner
- Answer phone calls and direct them to the appropriate department or staff member
- Maintain accurate guest records
- Assist with administrative tasks such as filing, data entry, and email correspondence
Skills
- Excellent communication and interpersonal skills to provide exceptional customer service
- Strong organizational skills to handle multiple tasks and prioritise effectively
- Proficiency in using phone systems and other office equipment
- Attention to detail to ensure accuracy in guest information and transactions
- Ability to remain calm under pressure and handle difficult situations with professionalism
Requirements
- Fluent in English, with strong verbal and written communication skills
- Excellent phone etiquette and customer service skills
- Ability to multitask and prioritise tasks effectively
- Strong attention to detail and problem-solving abilities
- Proficient in using computer systems (Guestline PMS) and software for reservations and guest management
Note: Previous experience in a similar role or in the hospitality industry is preferred but not required. Training will be provided.
Shift Types
A mixture of Early Shifts, Middle Shifts and Late Shifts over 5 days.
Job Types: Full-time, Permanent
Pay: Minimum Wage plus Gratuities. A live-in position may be available on a Live-in wage
Additional pay: Tips
Benefits:
- Discounted or free food
- Employee discount
- Discounted stays within the group for employee and employee friends and family
- Anniversary long service awards
Hotel Receptionist -The Old Swan Hotel- Harrogate employer: Classic Lodges Limited
Classic Lodges Limited offers an exceptional work environment in the picturesque setting of Ambleside, where aspiring chefs can thrive in a fast-paced kitchen. With a strong emphasis on employee growth, our culinary team fosters collaboration and creativity, providing opportunities for skill development alongside attractive benefits such as gym memberships and discounts. Join us to embark on a rewarding culinary journey in a supportive and dynamic atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist -The Old Swan Hotel- Harrogate
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Classic Lodges Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Classic Lodges Limited
Don't be shy about reaching out to Classic Lodges Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Classic Lodges Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Classic Lodges Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
