At a Glance
- Tasks: Lead the front of house team and ensure exceptional guest service.
- Company: Join Classic Lodges, a collection of unique hotels creating memorable experiences.
- Benefits: Enjoy generous discounts, wellbeing support, and career development opportunities.
- Other info: Dynamic work environment with recognition for outstanding performance.
- Why this job: Make a real difference in guest experiences and grow your hospitality career.
- Qualifications: Previous supervisory experience in hospitality and strong leadership skills.
The predicted salary is between 25000 - 30000 € per year.
Location: Ramsey, Isle of Man
Department: Front of House
Employment Type: Full‑Time
About Us: We’re proud to be part of Classic Lodges – a collection of eight characterful hotels set in some of the UK’s most captivating destinations. Each of our hotels has its own personality, but we’re united by one shared purpose: to create meaningful experiences that connect people, places, and memory. That means we don’t just offer stays, we create moments that matter. Whether it’s a relaxing escape, a special celebration, or a memorable business event, we focus on the details that turn stays into stories our guests will always remember. If you’re someone who takes pride in what you do, values genuine hospitality, and wants to be part of a team that makes a real difference to every guest experience, you’ll feel right at home with us.
The Opportunity: We are looking for an enthusiastic and dedicated Duty Manager to join our team. In this key role, you will be ensuring our guests receive outstanding service. This is a fantastic opportunity for someone with previous experience in customer service or a similar supervisory role who is ready to take the next step in their hospitality career.
Responsibilities:
- Provide leadership and support to the front of house team.
- Handle guest queries in a professional and timely manner.
- Ensure high standards of service are maintained throughout the hotel.
- Act as the main point of contact in the absence of senior management.
Qualifications:
- Previous experience in a hotel or customer‑facing supervisory role.
- Strong communication and leadership skills.
- Calm under pressure with excellent problem‑solving abilities.
- Proactive, hands‑on approach to work.
- Passion for delivering outstanding guest service.
Benefits:
- Generous employee discounts, including 25% off food and drink, plus friends and family discounts.
- Wellbeing support through our partnership with Hospitality Action, offering free, confidential advice and resources as well as retail discounts.
- Monthly gratuities.
- Employee of the Quarter, with a £100 award.
- Long service awards, including an invitation to the Classic Lodges Awards Ceremony.
- Learning and development opportunities, including apprenticeships, structured training, and clear career pathways.
Duty Manager employer: Classic Lodges Limited
At Classic Lodges, we pride ourselves on creating meaningful experiences for our guests while fostering a supportive and engaging work environment for our team. As a Duty Manager in Ramsey, Isle of Man, you will benefit from generous employee discounts, wellbeing support, and numerous opportunities for personal and professional growth, all within a culture that values genuine hospitality and teamwork. Join us to be part of a dedicated team that transforms stays into unforgettable stories.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Get to know the company! Research Classic Lodges and their hotels. Understanding their values and what makes them unique will help you connect during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Duty Manager, you'll need to handle guest queries and lead a team. Role-play common scenarios with friends or family to boost your confidence and refine your problem-solving abilities.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insights about the company culture and even give you tips on how to stand out in your application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Classic Lodges family and ready to create those memorable experiences for guests.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for hospitality shine through! Share specific examples of how you've gone above and beyond to create memorable experiences for guests. We want to see that you truly care about making every stay special.
Tailor Your Application:Make sure to customise your application for the Duty Manager role. Highlight your previous experience in customer service or supervisory roles, and connect it to the responsibilities listed in the job description. This shows us that you understand what we're looking for!
Keep It Professional Yet Personal:While we appreciate a friendly tone, remember to keep your application professional. Use clear language and structure your thoughts well. A personal touch can make your application stand out, but professionalism is key in the hospitality industry.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our hotels and what makes us unique!
How to prepare for a job interview at Classic Lodges Limited
✨Know the Company Inside Out
Before your interview, take some time to research Classic Lodges and their unique approach to hospitality. Understand their values and what makes each hotel special. This will not only impress your interviewers but also help you align your answers with their mission of creating meaningful experiences.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead the front of house team effectively. Prepare examples from your past experience where you've successfully managed a team or resolved conflicts. Highlight your calmness under pressure and problem-solving abilities to demonstrate that you're ready for this key role.
✨Prepare for Guest Scenarios
Expect questions about how you would handle specific guest situations. Think of a few scenarios where you turned a negative experience into a positive one. This will show your proactive approach and passion for outstanding guest service, which is crucial for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if the company culture is the right fit for you.
