At a Glance
- Tasks: Lead and inspire the housekeeping team to maintain exceptional cleanliness and guest satisfaction.
- Company: The Salutation Hotel, a friendly and welcoming workplace in the stunning Lake District.
- Benefits: Generous discounts, wellbeing support, free meals, and opportunities for career growth.
- Other info: Live-out position with potential live-in options; enjoy a supportive and dynamic work environment.
- Why this job: Shape standards and make a real impact on guest experiences in a beautiful setting.
- Qualifications: Experience in managing housekeeping, strong leadership skills, and a passion for hospitality.
The predicted salary is between 22950 - 28050 £ per year.
In the heart of the beautiful English Lake District, The Salutation Hotel is a fabulous place to work! We have a wonderful friendly & welcoming team, so come and see what we have to offer! We are seeking an accomplished Head Housekeeper to lead and elevate our housekeeping operation. This is a pivotal leadership role, responsible for safeguarding the presentation, cleanliness, and overall guest environment across the hotel. It offers an opportunity to shape standards, develop a high-performing team, and contribute meaningfully to the wider guest experience.
The Role
As Head Housekeeper, you will take full operational responsibility for the housekeeping department, ensuring exceptional standards are consistently delivered across all bedrooms and public areas. You will lead from the front — setting expectations, inspiring your team, and driving a culture of pride, accountability and continuous improvement.
About You
- Proven experience managing a housekeeping department, ideally within a quality hotel environment
- Strong, visible leadership with the ability to motivate, engage and develop a team
- A meticulous eye for detail and an uncompromising commitment to high standards
- A calm, solutions-focused approach in a fast-paced operational setting
- A passion for delivering exceptional guest service and genuine hospitality
- Excellent written and verbal communication skills
- Experience in training, coaching and developing team members
- Flexibility, resilience and a proactive mindset
Key Responsibilities
- Leading and managing the housekeeping team to deliver consistently outstanding cleanliness standards
- Overseeing daily operations, room inspections and public area presentation
- Driving quality control processes and ensuring readiness in line with occupancy demands
- Monitoring and controlling stock levels of linen
- Reporting and coordinating maintenance issues efficiently
- Building team morale and embedding a culture of excellence and accountability
- Delivering structured training and supporting team development
This is a live out position. Live in could be available with a monthly deduction for accommodation.
Benefits that we offer
- Generous employee discounts, including 25% off food and drink, plus friends and family discounts
- Wellbeing support through our partnership with Hospitality Action, offering free, confidential advice and resources as well as retail discounts
- Free uniform for Front of House team members
- Complimentary meals on shift
- Monthly gratuities
- Employee of the Quarter, with a £100 award
- Long service awards, including an invitation to the Classic Lodges Awards Ceremony
- Complimentary use of pool and spa facilities (where available at your hotel)
- 28 days holiday, increasing with length of service up to 33 days
- Learning and development opportunities, including apprenticeships, structured training, and clear career pathways
Head Housekeeper in Ambleside employer: Classic Lodges Limited
Classic Lodges Limited offers an exceptional work environment in the picturesque setting of Ambleside, where aspiring chefs can thrive in a fast-paced kitchen. With a strong emphasis on employee growth, our culinary team fosters collaboration and creativity, providing opportunities for skill development alongside attractive benefits such as gym memberships and discounts. Join us to embark on a rewarding culinary journey in a supportive and dynamic atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Head Housekeeper in Ambleside
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Classic Lodges Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Classic Lodges Limited
Don't be shy about reaching out to Classic Lodges Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Housekeeper in Ambleside
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Classic Lodges Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Classic Lodges Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
