At a Glance
- Tasks: Ensure guest safety and comfort during night shifts while providing excellent service.
- Company: Join Classic Lodges, a collection of unique hotels focused on creating memorable experiences.
- Benefits: Enjoy discounts, wellbeing support, complimentary meals, and career development opportunities.
- Other info: Flexible night shifts with opportunities for growth and recognition.
- Why this job: Be part of a team that makes a real difference in guests' experiences every night.
- Qualifications: Reliable, professional, with strong customer service skills; experience is a plus but not essential.
The predicted salary is between 20000 - 24000 £ per year.
We’re proud to be part of Classic Lodges – a collection of eight characterful hotels set in some of the UK’s most captivating destinations. Each of our hotels has its own personality, but we’re united by one shared purpose.
Our purpose is simple and powerful: to create meaningful experiences that connect people, places, and memory.
That means we don’t just offer stays, we create moments that matter. Whether it’s a relaxing escape, a special celebration, or a memorable business event, we focus on the details that turn stays into stories our guests will always remember.
If you’re someone who takes pride in what you do, values genuine hospitality, and wants to be part of a team that makes a real difference to every guest experience, you’ll feel right at home with us.
The Opportunity:
As a Night Porter, you will play a vital role in the smooth running and security of the hotel during the night. Acting as the main point of contact for guests outside of normal operating hours, you'll help ensure our guests enjoy a safe, comfortable, and welcoming stay from arrival through to departure.
This varied position combines guest service, security, housekeeping support, and operational duties, making it ideal for someone who enjoys taking ownership, solving problems, and working independently.
Key Responsibilities:
- Welcoming late-arriving guests and assisting with check-ins and guest enquiries.
- Ensuring the safety and security of guests, colleagues, and hotel property throughout the night.
- Carrying out regular security and fire safety checks across the hotel.
- Assisting with guest requests promptly and professionally.
- Setting up conference and event spaces as required for the following day.
- Completing night cleaning duties in public areas and ensuring the hotel remains well presented.
- Supporting other hotel departments where required.
- Preparing the hotel for the morning team, including administrative and operational tasks.
- Reporting maintenance issues and ensuring they are logged appropriately.
- Maintaining high standards of guest service at all times.
We believe in recruiting for potential as well as experience. Our ideal candidate will have:
- A reliable, trustworthy, and professional individual.
- Excellent customer service and communication skills.
- The confidence to work independently and make decisions when required.
- A proactive approach with strong attention to detail.
- Good organisational and problem-solving skills.
- A calm and professional manner when dealing with guest requests or unexpected situations.
- Work overnight shifts, including weekends and bank holidays.
- Previous night porter experience is desirable but not essential, full training will be given.
We believe that looking after our people is just as important as looking after our guests. That’s why we offer a thoughtfully curated benefits package designed to support your wellbeing, recognise your contribution, and enhance your experience with us.
- Generous employee discounts, including 25% off food and drink, plus friends and family discounts
- Wellbeing support through our partnership with Hospitality Action, offering free, confidential advice and resources as well as retail discounts
- Complimentary meals on shift
- Monthly gratuities
- Employee of the Quarter, with a £100 award
- Long service awards, including an invitation to the Classic Lodges Awards Ceremony
- Complimentary use of pool and spa facilities (where available at your hotel)
- Learning and development opportunities, including apprenticeships, structured training, and clear career pathways
Night Porter - Lakeside Hotel in Ulverston employer: Classic Lodges Hotels
At The Old Swan Hotel in Harrogate, we pride ourselves on creating meaningful experiences for both our guests and our team members. As part of Classic Lodges, we offer a supportive work culture that values genuine hospitality, with generous employee discounts, wellbeing support, and clear pathways for career development. Join us as a Kitchen Porter and be part of a dedicated team where your contributions are recognised and rewarded, all while working in a beautiful location that enhances your experience.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter - Lakeside Hotel in Ulverston
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Classic Lodges Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Classic Lodges Hotels
Don't be shy about reaching out to Classic Lodges Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Porter - Lakeside Hotel in Ulverston
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Classic Lodges Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Classic Lodges Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
