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- Tasks: Lead and inspire the housekeeping team to maintain exceptional cleanliness and guest satisfaction.
- Company: Luxury hotel on Lake Windermere, known for its stunning views and excellent service.
- Benefits: Share of gratuities, enhanced holiday, employee discounts, and professional development opportunities.
- Why this job: Make a real impact in a luxury setting while developing your leadership skills.
- Qualifications: Experience in managing housekeeping, strong leadership, and a passion for guest service.
- Other info: Flexible shifts with live-in options available; perfect for those seeking a dynamic work environment.
The predicted salary is between 36000 - 60000 £ per year.
Set on the southern shores of Lake Windermere, just one mile from Newby Bridge, Lakeside Hotel & Spa is a luxury, full-service property offering 83 beautifully appointed bedrooms, a fine dining restaurant, brasserie, spa, swimming pool and a conference suite with uninterrupted lake views. As part of the Classic Lodges collection, we combine independent character with a commitment to professional excellence.
We are seeking an accomplished Head Housekeeper to lead and elevate our housekeeping operation. This is a pivotal leadership role, responsible for safeguarding the presentation, cleanliness, and overall guest environment across the hotel. It offers an opportunity to shape standards, develop a high-performing team, and contribute meaningfully to the wider guest experience.
The Role
As Head Housekeeper, you will take full operational responsibility for the housekeeping department, ensuring exceptional standards are consistently delivered across all bedrooms and public areas. You will lead from the front — setting expectations, inspiring your team, and driving a culture of pride, accountability and continuous improvement.
About You
You will bring:
- Proven experience managing a housekeeping department, ideally within a quality hotel environment
- Strong, visible leadership with the ability to motivate, engage and develop a team
- A meticulous eye for detail and an uncompromising commitment to high standards
- A calm, solutions-focused approach in a fast-paced operational setting
- A passion for delivering exceptional guest service and genuine hospitality
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office (Word, Excel and Outlook)
- Experience in training, coaching and developing team members
- Flexibility, resilience and a proactive mindset
Key Responsibilities
- Leading and managing the housekeeping team to deliver consistently outstanding cleanliness standards
- Overseeing daily operations, room inspections and public area presentation
- Driving quality control processes and ensuring readiness in line with occupancy demands
- Managing rotas, productivity and departmental performance
- Monitoring and controlling stock levels of linen, amenities and cleaning supplies
- Reporting and coordinating maintenance issues efficiently
- Building team morale and embedding a culture of excellence and accountability
- Delivering structured training and supporting team development
What We Offer
- Share of monthly gratuities (circa £1 per hour worked)
- Enhanced holiday entitlement with service (up to 33 days)
- Employee Assistance Programme via Hospitality Action
- Preferential Bed & Breakfast rates across the Classic Lodges portfolio
- Discounted food and beverage when staying within the group
- Complimentary meals whilst on duty
- Access to professional development, accredited training courses and apprenticeships
- Recognition programmes including Employee of the Quarter, Long Service Awards and Group Annual Awards
- Use of the onsite leisure facilities
- Live In/Out opportunities available.
This role involves a varied shift pattern including weekends and evenings, reflecting the nature of a luxury hospitality operation. If you are an experienced housekeeping leader seeking to make a tangible impact within a luxury hotel, we would be delighted to hear from you.
Head Housekeeper in Ulverston employer: Classic Lodges Hotels
Contact Detail:
Classic Lodges Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Housekeeper in Ulverston
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Lakeside Hotel & Spa. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by researching the hotel’s values and recent news. Show us that you’re genuinely interested in being part of the Lakeside team and how you can elevate their housekeeping standards.
✨Tip Number 3
Practice your leadership stories! We want to hear about times you’ve inspired your team or tackled challenges head-on. Be ready to share specific examples that highlight your experience and commitment to high standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Lakeside family.
We think you need these skills to ace Head Housekeeper in Ulverston
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous experience managing a housekeeping department. We want to see how you've led teams and maintained high standards in a quality hotel environment.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to describe your skills and experiences, so we can easily see why you’d be a great fit for our team.
Tailor Your Application: Don’t just send a generic application! Tailor it to reflect the specific requirements of the Head Housekeeper role. Mention how your leadership style aligns with our commitment to excellence and guest satisfaction.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Classic Lodges Hotels
✨Know Your Stuff
Before the interview, brush up on your knowledge of housekeeping standards and practices. Familiarise yourself with the specific expectations of a luxury hotel environment like Lakeside Hotel & Spa. This will show that you understand the role and are ready to lead a team in maintaining high standards.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous experience managing a housekeeping team. Share specific examples of how you've motivated and developed your team, and how you've handled challenges in a fast-paced setting. This will demonstrate your capability to inspire and drive a culture of excellence.
✨Emphasise Attention to Detail
As a Head Housekeeper, a meticulous eye for detail is crucial. During the interview, highlight instances where your attention to detail has made a significant impact on guest satisfaction or operational efficiency. This will reinforce your commitment to maintaining exceptional cleanliness standards.
✨Communicate Effectively
Strong communication skills are key in this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you would handle team training and development, as well as how you would report and coordinate maintenance issues efficiently. This will showcase your proactive mindset and solutions-focused approach.